Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on protected characteristics by applicable federal, state, or local laws.
Principal, Communication Consulting Practice (Remote)
Location
United States
Posted
63 days ago
Salary
0
Seniority
Lead
No structured requirement data.
Job Description
Principal, Communication Consulting Practice (Remote)
Gallagher
Introduction At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher. Overview Every business knows that a passionate workforce is infinitely more productive than one packed with people counting down the seconds from nine to five. But how do you get employees genuinely fired up about work? Well, that’s where we come in. At Gallagher, we’re much more than emails and home mailers. We’re driving behaviour change at scale for some of the biggest household names on the planet. Could you launch a mental health campaign for the world’s biggest sportswear brand? Do you have what it takes to change perceptions about healthcare? Have you got the persuasive power to convert millennials from frivolous consumers to long-term savers?We’re on the hunt for fresh perspectives and new ideas to revolutionise the way we reach over 40 million people every single year. Join our 240-strong multinational team of passionate employee communicators and start making a difference today. How you'll make an impact ***This is a remote role, but you must live in Southern California or the Northwest part of the U.S.** As a member of our US Communication Consulting Practice, you’ll be part of client teams dedicated to helping improve engagement, attraction and retention through creative benefits and well-being communication.The Principal is a lead strategist, day-to-day client contact and senior project manager responsible for driving behavior change for global brands through world-class strategic planning and executional excellence, overseeing complex projects from concept to delivery. You understand the client’s strategic goals and the problem you are trying to solve for their employees and their business. You strive to create beautiful, relevant experiences that deliver results. You know the ‘why’ behind every decision and present the work with confidence, and clients love you because you ‘get’ them. You personally ensure all deliverables meet your high standards and the client’s expectations, and that they are completed on time and on budget. Principals contribute value to our organization over and above their direct billings by bringing in sufficient work to keep other consultants busy. By managing a profitable and growing portfolio of clients/projects, Principals contribute substantially to the success and vitality of our organization as a whole. While there is no one “right” employee for this position, individuals who are most likely to succeed in the Principal role must have a proven record in supporting new business development and delivering successful communication campaigns, preferably with knowledge of human resources (especially benefits and compensation) and expertise spanning internal employee communication. You will demonstrate proficiency in communication consulting, client delivery, business development, financial management and talent development (as detailed below). Consulting, client delivery and business development - Lead the development of creative, strategic, proactive and technically correct consulting recommendations to clients. - Facilitate meetings, new business presentations and communication strategy sessions with clients and prospects to gather information, establish needs and success factors, scope work, clarify expectations, develop strategies, draft proposals, price projects, obtain feedback and negotiate contracts. - Develop, manage and implement strategic communication campaigns for all types of benefit communications including defined benefit, defined contribution, health and wellbeing, compensation, human resources, leadership, employee listening and change management communications. - Expertise in all types of media including print, digital, video, face-to-face and social media. - Ability to conduct/lead audience research and communication audits. - Review the design and content of communication materials; this includes ensuring consistency, accuracy and appropriate tone, as well as reviewing the work of less experienced colleagues. - Demonstrate project/team leadership that leads to high-quality service delivery and client retention/satisfaction. - Work with client executives and the Market Development Team to identity and pursue cross-sell opportunities with existing clients. - Use network of contacts to identify and target prospective clients. - Contribute to and help maintain sales pipeline and financial forecasts. - Network and maintain positive working relationship across our organization, beyond the local and national teams, to earn the respect and confidence of colleagues at every level. - Contribute to the advancement of the practice and firm by contributing to and sharing best practices on internal calls both within and beyond the Communication practice. - Promote the visibility of our organization and develop contacts through speaking engagements, publications and thought leadership. - Demonstrate knowledge of the market and competitors. - Contribute to the growth of the practice through innovation of our service offers. Financial management and operations - Prepare campaign/project budgets and schedules resulting in on-time and profitable projects. - Participate in billing decisions and bill preparation assuring high collection rates and retention of clients; submit bills timely. - Sales and new business development responsibilities that include an sales and revenue under management annual target. - Operational proficiency in the lifecycle of client engagements – including timely SOW development and execution, diligent management of salesforce.com opportunities, ensuring accurate billing rules and project code set-up, adherence to time entry deadlines, timely pro-forma and third-party invoice processing, and accounts receivable management to minimize past due payments from clients. People development - Delegate work to the most qualified and cost-effective team members, so that junior-level team and direct reports meet billable goals - Manage and/or mentor less experienced staff, including providing recommendations for training and development opportunities. - Conduct meaningful reviews of performance of project team members. - Use network of contacts to identify, recruit, interview and recommend new talent. About You ***This is a remote role, but you must live in Southern California or the Northwest part of the U.S.** Technical Requirements & Expertise - Proficiency in Microsoft PowerPoint, Word, Excel and Adobe Acrobat. - Knowledge of communication business (e.g., content, design, production, technology) and Human Resources, with deep expertise in one or more areas (e.g., defined benefit plans, defined contribution plans, health and welfare benefits, compensation, talent, employee listening, change management). Person Specification - Experience: 12+ years of work experience in communications and/or Human Resources. Likely to come from corporate communications, public relations, journalism, advertising, marketing, corporate benefits, or benefits industry. Consulting background preferred. - Education: Bachelor’s degree, preferably in English, business, communications, or a related field.· Certifications (e.g., CEBS and/or investment/finance related) and industry affiliations (e.g., IABC, IFEBP) are a plus but not required. - Soft Skills: A "can-do" attitude, excellent communication skills (written and oral), and the ability to work efficiently in a remote, multi-time-zone setting. Must be able to juggle multiple projects and deliverables simultaneously. · Core Values: Must demonstrate client excellence, innovation, and an ability and desire to respond quickly and think nimbly. Behavioral Compete - Innovation & Resourcefulness: Drives results through fresh perspectives and new ideas. - Client Excellence: Deeply understands the client's strategic goals and manages conflict effectively - Teamwork: Actively supports the creative team and maintains a collaborative, optimistic environment. - Leadership: Ability to remain calm in crisis, create excitement and motivate others. Compensation and benefits We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: - Medical/dental/vision plans, which start from day one! - Life and accident insurance - 401(K) and Roth options - Tax-advantaged accounts (HSA, FSA) - Educational expense reimbursement - Paid parental leave Other benefits include: - Digital mental health services (Talkspace) - Flexible work hours (availability varies by office and job function) - Training programs - Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing - Charitable matching gift program - And more... **The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process. We value inclusion and diversity Click Here to review our U.S. Eligibility Requirements Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
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Senior Regional Lead, Government Relations
LimeBuilding a future where transportation is shared, affordable and carbon-free. Join us! www.li.me/careers
Role Description We are hiring a Government Relations Manager in Greece to join Lime's policy and communications team. In this role, you will drive our policy and public affairs work in Greece and Romania in a dynamic and diverse team. This is a strategic role, so you should expect to design, develop and execute a public affairs strategy across several countries and be comfortable working independently to deliver this. You will make an impact by helping us advance micro-mobility, impact regulatory changes on municipal and national levels, grow our fleet size and revenue focus, and enter new markets. The successful candidate will have demonstrated experience in building partnerships with community and government stakeholders and communicating the values of our service to regulators, the media and other key constituencies. You will also be comfortable working in an environment with evolving goals and have an aptitude to overcome obstacles as they arise and ambition to get things done. This role will report directly to our Government Relations Director for CEE, Nordics and ME. This is a remote position with a requirement for candidates to reside in Greece to maintain effective collaboration across teams. This position requires occasional travel to support business operations, which is considered an essential function of the role. Lime will provide reasonable accommodations as needed. What You’ll Do: - Develop and maintain strategic partnerships with local councillors, government leaders, businesses, non-profits, community organisations, the media and other prospective partners to effectively carry out Lime's government relations strategy. - In partnership with regional leadership, evaluate, prioritise, and implement strategic paths toward growth in current and future markets across Greece, Crete, as well as Romanian markets. - Partner with organisations, educational institutions, and similar groups to align Lime's social mission in transportation, health, safety, and the environment. - Set and implement a dynamic public policy and advocacy agenda for Lime in Greece and Romania, and work with cross-functional teams and senior management to ensure alignment between business objectives and policy goals. - Collaborate with the marketing team and act as the face of Lime in the region by participating in media interviews and speaking at public events. - Track and advise on important changes in regulatory or legislative matters affecting your market. Qualifications - 3+ years experience in government affairs, political campaigns, and/or business development in a government-related environment. Previous professional experience in transportation and mobility is preferred. - Degree in Politics, Communications, Public Relations, or equivalent experience. - An analytical and strategic mindset with the ability to drive the company toward high-impact initiatives and efficient growth. - Ability to work independently and deliver accurate, high quality outputs at speed. - Existing transport, government, and advocacy contacts and relationships in Greece and Romania (desirable). - Excellent Greek and English language communications skills and comfortability speaking in public are required. - Availability to travel at least 30% of the time depending on business needs. Benefits - Remote position with flexible working arrangements. - Reasonable accommodations provided as needed. Company Description Lime is the largest global shared micromobility business, operating in close to 30 countries across five continents. We’re on a mission to build a future where transportation is shared, affordable and carbon-free. Our electric bikes and scooters have powered more than one billion rides in cities around the world. Named a 2025 Time 100 Most Influential Company, Lime continues to set the pace for shared micromobility globally, spurring a new generation of clean alternatives to car ownership.
Schwartz Center Communications Associate
Mass General BrighamMass General Brigham connects a full spectrum of care across a system of academic medical centers, specialty and community hospitals, physician networks, a heal
Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Schedule: Remote- Mon-Fri 9am-5pm (2-3 times per year onsite in Boston) To Apply: Applications must include a current resume and a cover letter detailing applicable experience and accomplishments. Job Summary ABOUT US: Founded in 1995, the Schwartz Center for Compassionate Healthcare partners with healthcare organizations to advance compassion for patients, care teams, and their healing relationships. Nearly 800 healthcare organizations around the world run the Schwartz Rounds® program, which creates dedicated space for healthcare workers to discuss the emotional dimensions of their work—both the challenges and the joys. Research shows this program strengthens compassion and enhances patient care. The Schwartz Center’s evidence-informed programs and resources have proven to be versatile, sustainable and effective across diverse settings, including hospitals, outpatient clinics, cancer centers, VA medical centers, organ donation organizations, nursing homes, hospice providers, health insurers, and beyond. ABOUT YOU: You excel at managing digital communications, social media, and website content while tracking engagement and prioritizing projects. You're skilled at developing materials for events, programs, and media relations, and you understand how to maintain consistent messaging across all channels. You're organized, can juggle multiple projects simultaneously, and work well both independently and as part of a team. You're a quick learner who adapts easily to change and continuously seeks to improve systems and processes. You want to be part of an organization creating a better healthcare world through compassionate care and effective communication. Qualifications RESPONSIBILITIES: ABOUT THE WORK: The Communications Associate will play a vital role in advancing the Schwartz Center's mission by supporting comprehensive communications strategies that elevate awareness of compassionate healthcare. Working closely with the Director of Communications, this position will contribute to content creation, digital marketing, event communications, and stakeholder engagement efforts that amplify our impact across the healthcare community. Key Responsibilities: Content Development & Management - Create compelling content for various channels, including website, newsletters, social media, and marketing materials - Assist in developing case studies, partner impact stories, and testimonials that showcase the impact of compassionate healthcare - Maintain and update website content to ensure accuracy and report on engagement Digital Communications & Social Media - Assist with developing and executing a social media content calendar and track metrics - Support email marketing campaigns and newsletter distribution - Support website edits and coordinate search engine optimization Event & Program Communications - Assist with materials and logistics for special events and programs - Create promotional materials for webinars and other educational events - Coordinate with team members across the organization to ensure consistent messaging Media Relations & Public Relations - Draft press releases, media advisories, and other PR materials under supervision - Maintain media contact databases and assist with media outreach - Monitor media coverage and compile clips for internal distribution - Identify opportunities to pitch to podcasts, webinars, and conferences Internal Communications & Administrative Support - Assist with internal communications to staff, board members, and key stakeholders - Maintain communications project timelines and coordinate with cross-functional teams - Conduct research on healthcare trends, competitor activities, and communications best practices Additional Job Details (if applicable) Required Qualifications - Bachelor's degree in Communications, Marketing, Public Relations, Journalism, or related field - 1-3 years of professional communications experience, preferably in nonprofit, healthcare, or other mission-driven organizations - Excellent written and verbal communication skills with strong attention to detail; creative writing experience is highly desired - Proficiency in content management systems, email marketing platforms, and social media management - Knowledge of AP style and best practices for digital communications - Strong organizational skills and ability to manage multiple projects simultaneously - Collaborative mindset with ability to work effectively in a team environment Preferred Qualifications - Experience in healthcare communications or familiarity with healthcare industry - Background in nonprofit communications and understanding of mission-driven messaging - Experience with video content creation and editing - Experience with CRM systems and database management - Graphic design experience - Experience with Canva or similar design software preferred Remote Type Remote Work Location 399 Revolution Drive Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $19.81 - $28.30/Hourly Grade 3 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: 1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
Senior Communications Leader, Labor & Colleague Relations
GE HEALTHCAREGE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.
Job Description Summary GE HealthCare is seeking a senior internal communications leader to support communications related to labor and colleague relations across the organization. This role partners closely with the Labor Relations and HR teams to plan and deliver thoughtful, proactive communications that help leaders and colleagues understand relevant processes, updates, and resources. The role requires comfort operating in environments where labor considerations, employee sentiment, and business continuity intersect. Reporting to the Head of Colleague Communications, this role will focus primarily on supporting labor and colleague relations communications, including proactive communications planning, message development, and ongoing communications support in collaboration with cross-functional partners. The role will help ensure communications are clear, accurate, and aligned with company values, and policies. While the primary focus of this role is supporting labor and colleague relations communications, the position will also contribute to broader communications initiatives and special projects across the Colleague Communications team. This position requires a communicator who brings strong judgment, professionalism, and the ability to navigate complex or sensitive topics with clarity and care. The ideal candidate has experience supporting communications related to labor relations, employee relations, or complex workforce issues, including work in union-represented environments, supporting a Positive People Relations philosophy, and is comfortable partnering with HR, Legal, and operational stakeholders in a fast-paced environment. GE HealthCare is a leading global healthcare solutions provider of advanced medical technology, pharmaceutical diagnostics, and AI, cloud and software solutions that help clinicians tackle the world’s most complex diseases. With approximately 54,000 colleagues worldwide, GE HealthCare is united by a shared purpose: to create a world where healthcare has no limits. Job Description Roles & Responsibilities: This role focuses primarily on labor and colleague relations communications while also supporting broader communications priorities across the Colleague Communications team as business needs arise. Labor and colleague relations communications - Serve as the primary communications partner to the Labor Relations team, supporting communications planning and execution related to labor and colleague relations topics. - Partner closely with Labor Relations, HR, Legal, and site leadership to develop clear, thoughtful communications that help leaders and colleagues understand relevant processes, updates, and resources. - Support proactive communications planning related to union- and non-union represented populations and labor-related processes, including times of increased employee engagement or contract-related milestones, ensuring information is clear, consistent, and aligned with company policies and agreements. - Provide communications support for labor and colleague relations initiatives, updates or events as needed, including during sensitive or high-visibility labor situations, applying strong judgment, message discipline, and alignment with legal and labor relations guidance. - Develop communications materials including leader toolkits, talking points, FAQs, and internal updates that help ensure consistent messaging across teams and locations. - Help ensure communications are balanced, accurate, and aligned with GE HealthCare’s culture and commitment to a respectful workplace. Strategic communications support and special projects - During periods when labor and colleague relations communications needs are lower or increased activity across other initiatives, lead or support broader communications priorities across the Colleague Communications team. - Contribute to strategic communications initiatives, campaigns, or special projects that support enterprise priorities and colleague engagement. Across all areas, this role will: - Serve as a strategic internal communications partner, building strong, productive relationships with business leaders and stakeholders across the company. - Develop clear, thoughtful communications approaches that help leaders and colleagues understand complex topics, processes, and updates. - Apply sound judgment and independent thinking to manage complex communications needs and competing priorities, particularly in environments requiring precision, consistency, and heightened stakeholder sensitivity. - Execute with a high level of precision, professionalism, discretion, and accountability in a fast-paced environment. Required Qualifications: - Bachelor’s degree, preferably in Communications, Journalism, Public Relations, English, Marketing or related field. - 6+ years minimum communications experience covering strategic communications, with a strong focus on internal communications; ideal candidate will have 8+ years. - Experience supporting communications related to labor relations. - Ability to travel up to 30% of the time, as needed. Desired qualifications: - Experience advising leaders during complex labor or workforce-related situations, with an understanding of how communications can influence trust, stability, and outcomes. - Strong executive presence with experience working across multiple levels, functions, and regions in a matrixed global organization; highly collaborative mindset and strong sense of ownership. - Experience developing communications strategies, plans, or engagement calendars for complex initiatives; able to gather and incorporate multiple viewpoints and priorities to establish a clear communications approach. - Ability to understand business challenges and priorities and use communications expertise to recommend effective approaches and inform decision making. - Ability to communicate complex or nuanced information in a clear, balanced, and compelling manner, both written and verbally. - Ability to manage multifaceted projects and deliverables autonomously with strong attention to detail, quality, and deadlines. - Possess strong foundational communications skills, including writing, storytelling, editing, presentation development, and strategic thinking. - Location in company’s Chicago or Milwaukee-area location preferred. #LI-JM1 #LI-Remote We will not sponsor individuals for employment visas, now or in the future, for this job opening. For U.S. based positions only, the pay range for this position is $140,000.00-$210,000.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement. Additional Information GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees. Relocation Assistance Provided: No Application Deadline: May 29, 2026
Communications Specialist
GallagherInclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on protected characteristics by applicable federal, state, or local laws.
Introduction At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose. How you'll make an impact Provides customer service to variety of customers over the telephone. Responsible for the servicing of existing clients-identifying and assessing customer needs to achieve satisfaction. Receives and responds to customer service inquiries both written and verbal. Follows-up on customer issues, researches problems and processes documents necessary to ensure a successful resolution. Provides accurate, valid and complete information by using the right methods/tools. Handles calls and correspondence that are predominantly routine but may require some deviation from standard procedures. About You Required: High school diploma and a minimum of 1 year of customer service experience. Strong typing and basic computer skills. Preferred: Working knowledge of MS systems, i.e., MS Excel, MS PowerPoint, Outlook and MS Word. Behaviors: Good verbal communication skills. Maintains a high level of professionalism with clients and establishes a positive rapport with every caller. Compensation and benefits We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: - Medical/dental/vision plans, which start from day one! - Life and accident insurance - 401(K) and Roth options - Tax-advantaged accounts (HSA, FSA) - Educational expense reimbursement - Paid parental leave Other benefits include: - Digital mental health services (Talkspace) - Flexible work hours (availability varies by office and job function) - Training programs - Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing - Charitable matching gift program - And more... **The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process. We value inclusion and diversity Click Here to review our U.S. Eligibility Requirements Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.


