• Provide remote IT support for customers in a variety of industries. • Respond to and resolve support tickets promptly via email, chat, and SMS. • Troubleshoot and resolve issues within Office 365, Windows, and Windows Server environments. • Offer clear and effective communication with customers to identify their needs and address concerns. • Escalate complex technical issues to senior engineers or appropriate teams when necessary. • Maintain accurate documentation of all support activities in the ticketing system. • Collaborate with team members to ensure outstanding customer satisfaction.

Role Description Join our client, a leading international BPO company, as a German-Speaking Technical Support Specialist in Greece. Whether you favor remote or on-site work, and regardless of whether your expertise lies in software or hardware tech support, our client offers comprehensive training to help you find the ideal role that ensures the best possible results. In this position, you will be vital in assisting customers with technical inquiries, providing exceptional service, and ensuring customer satisfaction. Responsibilities - Handle incoming technical support requests via phone, email, and chat. - Utilize problem-solving skills to troubleshoot issues efficiently. - Build and maintain positive relationships with customers through effective communication. - Document all interactions accurately within the CRM system. - Collaborate with team members to enhance service delivery and resolve challenges. - Follow established procedures and enhance knowledge of product updates. Qualifications - Fluency in German (C1-C2) and very good command of English (B2). - Technical knowledge and experience in a support role is preferred. - Proficient in MS Office and ability to navigate CRM systems. - Excellent communication and interpersonal skills. - Strong problem-solving capabilities and attention to detail. - A customer-focused mindset with a passion for helping others. - Ability to work independently and as part of a team. Benefits - Competitive Salary - Monthly Bonuses - Meal Vouchers - Health care benefits and numerous other discounts - Continuous Training and access to Educational Platforms - Relocation package for candidates relocating from abroad, including travel expenses and initial accommodation

Join the team bringing advanced autonomy to the built world At Bedrock, we’re moving AI out of the lab and into the real world. Our team is composed of industry veterans who helped launch Waymo, scaled Segment to a $3.2B acquisition, and grew Uber Freight to $5B in revenue. Today, we’re deploying autonomous systems on heavy construction machinery across the country, accelerating project schedules of billion-dollar infrastructure projects and improving safety on job sites. Backed by $350M in funding, we’re working quickly to close the gap between America's surging demand for housing, data centers, manufacturing hubs, and the construction industry's growing labor shortage. This is where algorithms meet steel-toed boots. You’ll collaborate with construction veterans and world-class engineers to solve physical-world problems that simulations can’t touch. If you're ready to apply cutting-edge technology to solve meaningful problems alongside a talented team—we'd love to have you join us. About the Role The Remote Assistance Lead is a critical member of Bedrock Robotics’ Remote Operations Team, responsible for maintaining uptime and operational continuity of our autonomous excavator fleet from a centralized command station. When a machine encounters an issue it cannot resolve autonomously — whether a system fault, unexpected terrain condition, or edge-case scenario — this person steps in remotely to assess the situation, clear faults, and safely return the machine to productive operation. This is a unique role that sits at the intersection of heavy construction expertise and cutting-edge robotics: you need to think like a seasoned equipment operator and act with the precision and composure of a remote pilot. Starting as an individual contributor, this role will scale quickly. You will lead a team of three Remote Assistance Operators by end of year, growing to nine or more by mid-next year. You will be the technical and cultural anchor for this team — setting the standard for how remote assistance is performed, documented, and continuously improved. Key Responsibilities Remote Machine Operation & Fault Response - Monitor autonomous excavator operations in real time via remote command station interfaces, ready to intervene when machines encounter conditions they cannot resolve independently. - Remotely operate excavators — including controlling movement, arm articulation, and positioning — from a computer station that may be located many miles from the physical machine. - Diagnose and clear machine faults quickly and accurately, using a combination of sensor data, camera feeds, system logs, and direct construction expertise to determine the safest corrective action. - Execute safe machine recoveries: reposition stuck or stalled equipment, navigate machines through complex site conditions, and return them to autonomous operation mode. - Maintain situational awareness across multiple machines simultaneously, prioritizing interventions based on operational urgency and site safety. Documentation & Continuous Improvement - Log every remote assistance event with detailed, structured incident reports covering fault type, machine state, corrective action taken, and resolution time. - Identify recurring fault patterns and work cross-functionally with engineering and autonomy teams to reduce repeat intervention events. - Develop and refine remote assistance playbooks, decision trees, and standard operating procedures that codify best practices for your team. - Provide structured feedback to product and engineering teams on machine behavior, interface usability, and operational gaps observed during remote interventions. Team Leadership & Development - Build and lead the Remote Assistance Operator team from the ground up — from a team of one to three by year-end and nine or more by mid-next year. - Define hiring profiles, interview criteria, and onboarding programs for Remote Assistance Operators, ensuring new team members are trained and qualified before handling live machines independently. - Develop shift coverage plans and escalation protocols that ensure continuous fleet monitoring across operational hours. - Mentor team members on both the construction domain knowledge and remote operations skills required to perform effectively in this role. - Conduct regular performance reviews, identify skill development opportunities, and hold the team to a high standard of safe, precise remote operation. Cross-Functional Collaboration - Serve as the primary operational voice for the remote assistance function, collaborating daily with autonomy engineers, field operations leads, and safety personnel. - Participate in machine readiness reviews, contributing ground-level operational perspective on new software releases, hardware configurations, and site deployments. - Provide data-driven reporting on fleet intervention frequency, resolution times, fault category breakdowns, and team performance metrics to operations leadership. - Support incident investigations by contributing an operator’s perspective on machine behavior, remote interface limitations, or procedural gaps. Qualifications Required - 5+ years of hands-on experience operating heavy construction equipment, with a strong emphasis on excavators, including proficiency with machine controls, hydraulics, and site safety protocols. - Demonstrated ability to quickly diagnose mechanical or operational issues in the field and execute corrective actions under time pressure and with limited information. - High degree of spatial reasoning and situational awareness — able to interpret camera feeds, telemetry data, and site maps to safely maneuver equipment remotely. - Comfortable operating in a technology-forward environment; willingness to learn and engage with software interfaces, control systems, and data dashboards as part of daily work. - Strong written and verbal communication skills; able to produce clear, concise incident reports and relay critical information to engineering and operations teams under pressure. - Must obtain OSHA 30 within 90 days of hire date. - Experience in informal or formal leadership, mentorship, or team coordination within a field operations environment. Preferred - OSHA 30-Hour Construction certification. - Experience working with autonomous vehicles, robotics systems, or remote-operated equipment in a professional context. - Background in drone operation, remote vehicle piloting, simulators, or other technology-mediated equipment control. - Prior experience developing or refining SOPs, training materials, or operational playbooks for a field team. - Proficiency with Google Workspace or Microsoft Office for documentation and reporting. - Familiarity with construction site coordination, grading operations, or earthwork workflows. What Success Looks Like In the first 90 days, this person will be fully qualified to independently manage remote interventions on live machines, have documented a baseline set of fault-response procedures, and have contributed meaningfully to improving the tools and workflows used by the remote assistance function. Within six months, they will have hired and onboarded the first cohort of Remote Assistance Operators, established shift coverage protocols, and reduced average fault-to-resolution time through better playbooks and tighter engineering feedback loops. Within a year, they will be leading a growing team of nine or more operators, running a well-documented and continuously improving remote assistance program that is trusted by field operations, engineering, and safety alike — and that directly enables Bedrock’s fleet to operate at higher utilization and with greater confidence. Work Environment and Physical Requirements - This is a full-time remote role; work is performed from a designated command station setup, which may be at a Bedrock facility or a pre-approved home office environment meeting technical requirements. - Extended periods of focused screen-based monitoring are required; candidates must be comfortable sustaining high attention and quick reaction time over long operational periods. - Shift work, including evenings or weekends, may be required as fleet operations scale. - Periodic travel to Bedrock test sites and field locations is expected for training, machine familiarization, and team coordination. Our roles are often flexible. If you don't fit all the criteria, or are in another location (especially one where we have an office like SF or NY) please apply anyway! We'd love to consider you.

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