• Resolución y seguimiento de incidencias a través de herramienta de ticketing, telefónicamente y, cuando la situación lo requiera, presencialmente. • Diagnóstico de problemas reportados por los clientes. • Preparación y plataformado de equipos. • Instalación y configuración de aplicaciones. • Configuración de cuentas de correo. • Configuración de impresoras. • Configuración básica de red. • Revisión de copias de seguridad. • Gestión básica de las consolas de Microsoft 365 y Google Workspace.

Company Overview At Enlyte, we combine innovative technology, clinical expertise, and human compassion to help people recover after workplace injuries or auto accidents. We support their journey back to health and wellness through our industry-leading solutions and services. Whether you're supporting a Fortune 500 client or a local business, developing cutting-edge technology, or providing clinical services you'll work alongside dedicated professionals who share your commitment to excellence and make a meaningful impact. Join us in fueling our mission to protect dreams and restore lives, while building your career in an environment that values collaboration, innovation, and personal growth. Be part of a team that makes a real difference. Job Description Service Center Support 2 - Social Security Disability Department M - F 8:00 AM - 5:00 PM EST working hours We are seeking a detail-oriented Service Center Support 2 professional to join our Social Security Disability Department. This role provides essential administrative and processing support for disability claims, focusing on accuracy and efficiency in a high-volume environment. Key Responsibilities * Review medical records to determine feasibility of medical claims * Process disability applications and supporting documentation * Perform data entry with high accuracy and attention to detail * Verify documents according to established protocols * Support accounting processes related to disability claims * Prepare and manage outgoing correspondence and mailings * Process orders and applications according to departmental guidelines * Maintain confidentiality of sensitive personal and medical information Qualifications Qualifications * High school diploma or equivalent required; Associate's degree preferred * 1-2 years of experience in administrative support, preferably in healthcare, insurance, or government services * Strong attention to detail and accuracy in data entry * Basic understanding of medical terminology preferred * Proficiency in Microsoft Office suite and database management * Excellent organizational skills and ability to prioritize tasks * Strong written and verbal communication skills Working Environment * Full-time remote position * Focus on efficient processing of high-volume, transaction-oriented assignments * Work within clearly defined protocols with some latitude for decision-making Benefits We’re committed to supporting your ultimate well-being through our total compensation package offerings that support your health, wealth and self. These offerings include Medical, Dental, Vision, Health Savings Accounts / Flexible Spending Accounts, Life and AD&D Insurance, 401(k), Tuition Reimbursement, and an array of resources that encourage a lifetime of healthier living. Benefits eligibility may differ depending on full-time or part-time status. Compensation depends on the applicable US geographic market. The expected base pay for this position ranges from $14.75 - $20.67 hourly, and will be based on a number of additional factors including skills, experience, and education. The Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability. Don’t meet every single requirement? Studies have shown that women and underrepresented minorities are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Overview We are seeking to fill the role of Desktop Support Supervisor. The ideal candidate enjoys collaborating with clients, industry partners and internal teams to maximize outcomes for homeowners. Responsibilities • Supervise and lead a team of desktop support technicians, providing guidance and support to ensure efficient workflow and high-quality service. • Oversee day-to-day operations of the desktop support team, including task assignment, performance monitoring, and resource management. • Assist in the installation, configuration, and maintenance of desktop hardware, software, and peripherals. • Ensure timely and effective resolution of technical issues reported by end-users, prioritizing tasks based on urgency and impact. • Develop and implement standard operating procedures and best practices for desktop support services. • Provide hands-on support for complex or escalated technical issues, working closely with other IT teams to resolve problems. • Stay current with industry trends and work with parent company maintain compliance. • Maintain an up-to-date inventory of desktop equipment and software licenses, ensuring compliance with company policies and procedures. • Be the on-site point of contact for all issues or esclations. • Train and mentor desktop support technicians, fostering a collaborative and supportive team environment. • All other duties as assigned. Qualifications Required Skills and Qualifications • High School Diploma or equivalent. • 5+ years of experience in desktop support or a similar IT role. • 2+ years in a supervisory or leadership position. • Strong technical knowledge of desktop operating systems, hardware, software, and peripherals. • Excellent problem-solving skills and the ability to troubleshoot complex technical issue. • Ability to lead and motivate a team, fostering a positive and productive work environment • Excellent written and verbal communication skills. • Ability to manage multiple tasks and priorities in a fast-paced environment. • Experience with desktop management tools and remote support software. Desired Skills and Qualifications • Bachelor’s degree in Information Technology, Computer Science, or a related field. • CompTIA A+ and/or Microsoft Certified Desktop Support Technician certification. • Strong organizational and multitasking abilities. • Analytical and strategic thinking skills. Total Rewards LoanCare’s Total Rewards Package offers a comprehensive blend of health and welfare, financial, lifestyle and learning benefits to support employee well-being and engagement. Highlights include: - Health & Welfare Coverage: Optional medical, dental, vision, life, and disability insurance - Time Off: Paid holidays, vacation, and sick leave - Retirement & Investment: Matching 401(k) plan and employee stock purchase plan - Wellness Programs: Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being - Employee Recognition: Programs that celebrate achievements and milestones - Lifestyle & Learning Perks: Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your continued education and professional growth. Compensation Range: $85,800 - $160,800 annually. Actual compensation may vary within the range provided, depending on a number of factors, including qualifications, skills and experience. Build Your Future with LoanCare® At LoanCare, we don’t just service mortgage loans—we serve people. As a leading full-service mortgage loan subservicer, we deliver excellence to banks, credit unions, independent mortgage companies, investors, and the homeowners they support. Backed by the strength and stability of Fidelity National Financial (NYSE: FNF), a Fortune 500 company, we offer a career foundation built on integrity, innovation, and collaboration. Here, you’ll find: - A culture that helps you thrive, with resources and support to fuel your growth - Flexibility to work remotely, while staying connected through virtual engagement - Opportunities to make a real impact in an industry that touches millions of lives - If you're ready to grow your career in a place that values your contributions and empowers your success, we invite you to join our team. About Remote Employment We provide the necessary equipment; all you need is a quiet, private place in your home and a high-speed internet connection with a minimum network download speed of 25 megabits per second (MBPS) and a minimum network upload speed of 10 MBPS. Work Conditions Able to attend work and be productive during normal business hours and to work early, late or weekend hours as needed for successful job performance. Overtime required as necessary. Equal Employment Opportunity LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.

Role Description We are looking for an IT Client Support Associate who can deliver responsive, accurate, and friendly support for users of a SaaS platform. This role focuses on ticket handling, simple system changes, basic troubleshooting, documentation, and ensuring clients receive clear, timely, and reliable assistance. Key Responsibilities - Client Support & Ticket Handling - Serve as a primary contact for client inquiries via Jira, email, and phone. - Manage, categorize, and resolve tickets with proper follow-up. - Perform basic troubleshooting (password resets, permissions, account updates, simple configuration changes). - Gather full context to understand the issue and escalate when needed. - Documentation & Process Improvement - Create and maintain documentation for recurring workflows and client-facing instructions. - Write clear guides, FAQs, and help articles to reduce ticket volume. - Document resolutions thoroughly, including steps, screenshots, and next actions. - Keep internal documentation repositories organized and up to date. - Administrative & System Tasks - Execute simple system updates or adjustments as directed. - Maintain accurate logs of support requests and system changes. - Assist with onboarding tasks like account setup and access provisioning. - Support ad-hoc administrative duties related to customer accounts. - Internal Collaboration - Work with Business Analysts and Engineering on escalated issues. - Provide complete context when escalating (steps, screenshots, details). - Participate in internal feedback loops to improve product and processes. - Client Communication - Deliver clear, friendly explanations of solutions and troubleshooting steps. - Maintain a patient, professional, and service-focused tone across all interactions. Qualifications - 3+ years in customer support, help desk, call center, or administrative support roles. - Experience with Jira (required). - Strong English communication skills (written and verbal). - High attention to detail and comfort navigating software tools. - Ability to follow, maintain, and improve processes and documentation. - Strong customer-service orientation and de-escalation skills. - Must be located in LATAM. Requirements - Experience supporting SaaS products (nice-to-have). - Familiarity with documentation tools (Confluence, Notion, Smartsheet) (nice-to-have). - Understanding of user permissions or basic configuration settings (nice-to-have). Benefits - Work remotely Monday - Friday, 40 hours a week (no weekends). - Vacation: 10 business days a year. - Holidays: 5 National Holidays a year. - Company Holidays: 5 Company Holidays a year (Christmas Eve, Christmas Day, New Year's Eve, New Year's Day, Zipdev Day). - Parental Leave. - Health Care Reimbursement. - Active Lifestyle Reimbursement. - Quarterly Home Office Reimbursement. - Payroll Deduction Purchase Plans. - Longevity Bonus. - Continuous Learning Bonus. - Access to Training and Professional Development Platforms.