• Lead Client Engagements: Serve as the senior Guidehouse presence on revenue cycle technology accounts, managing executive relationships, and being accountable for the quality and direction of work. • Deliver on Revenue Cycle Technology Depth: Translate platform knowledge into practical recommendations for clients, focusing primarily on Epic revenue cycle, but also contributing to Oracle Health, Meditech Expanse, and athenahealth environments. • Grow the Practice: Identify expansion opportunities within existing accounts, support proposal development, and represent Guidehouse at industry events. • Develop the Team: Lead engagement teams, providing active coaching and substantive feedback to develop the revenue cycle technology expertise of staff.

Job Title: Managing Director, Revenue Cycle Services Job Description Summary The Managing Director, Revenue Cycle Services serves as the senior leader responsible for driving execution and delivery of large-scale, complex healthcare transformation programs with a focus on hospital revenue cycle optimization and operational efficiency. This position oversees strategic initiatives across hospital and health system environments, ensuring seamless alignment between clinical operations, finance, IT, and business functions to accelerate billing, collections, and overall revenue realization. Operating at the executive level, this leader partners directly with hospital C-suite executives, internal stakeholders, and cross-functional teams to implement high-impact process improvements that advance organizational goals while enhancing patient and financial outcomes. Job Description - Leads enterprise-scale hospital revenue cycle programs across multiple service lines, ensuring predictable and successful delivery from end-to-end—including patient access, charge capture, billing, collections, and cash flow optimization. - Provides executive leadership and direction to large, global, and cross-functional teams, building alignment between financial, operational, and technology strategies to deliver measurable business value. - Drives revenue cycle optimization by identifying and redesigning ineffective workflows, integrating automation and data-driven insights, and establishing best practices that reduce denials, shorten billing cycles, and improve days in A/R. - Manages direct engagement with the C-suite (CFO, COO, CIO, CNO, and CEO) to ensure strategic alignment, effective communication of progress and outcomes, and timely decision-making across hospital operations and financial management. - Proactively manages program financials, demonstrating in-depth understanding of hospital reimbursement methodologies, payer contracting, and key healthcare financial performance metrics. Implements strong financial governance and accountability frameworks across all initiatives. - Establishes and maintains executive stakeholder relationships, anticipating needs and adapting communications to suit the strategic and operational context of hospital leadership teams. Prepares and delivers executive-level briefings, dashboards, and performance analyses to support informed decision-making. - Oversees risk, issue, and change management within a dynamic healthcare environment, drawing on extensive experience to mitigate challenges related to compliance, technology integration, and operational transition. - Creates a culture of trust, accountability, and innovation, fostering collaboration among clinical, administrative, and technical teams to deliver consistent, high-quality outcomes across the hospital enterprise. - Monitors and drives performance metrics (KPIs)—including revenue cycle efficiency, cash acceleration, payer resolution rates, and workflow productivity—ensuring strategic alignment with organizational financial goals. - Continuously drives innovation and improvement, leveraging analytics, benchmarking, and automation technologies (e.g., RPA, AI-driven revenue intelligence) to enhance hospital revenue integrity and operational throughput. Ideal Background and Competencies - Extensive experience (typically 10+ years) leading large-scale hospital or health system revenue cycle transformation initiatives. - Proven expertise in hospital operations and workflow optimization, with ability to translate process change into measurable financial outcomes. - Exceptional executive communication and relationship management skills, capable of confidently engaging with hospital boards, executive leadership teams, and major stakeholders. - Demonstrated ability to execute complex, multi-site programs balancing financial, regulatory, and patient-centered objectives. - Deep understanding of healthcare finance, payer interactions, and hospital billing systems (Altera Sunrise, Epic, Cerner, Meditech, or other major EHR/RCM solutions). - Strong leadership, problem-solving, and strategic planning capabilities with a track record of improving reimbursement efficiency and organizational profitability. Working Arrangements: - The schedule is typically a standard work week but may require flexibility. - Local travel may be required up to 25% of the time. Salary range: $153,000 - $220,000

Together we fight for everyone’s opportunity for a better financial future. We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today. Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision. Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now Duties: Serve as lead of Voya Finance Process Optimization & Strategy vertically, responsible for analyzing Voya’s Finance Technology needs and recommending upgrades. Act as a strategic partner and internal advocate for the Finance Technology organization, responsible for driving process optimization and business analysis across the Finance function. In partnership with the broader Finance Technology Strategy team, drive process efficiencies, alignment with strategic goals, and delivery of transformative insights and solutions to enhance Finance processes and technology enablement. Play a leading role in the organization of the Finance Technology Transformation Program. Act as a strategic partner to FTS leadership, senior Finance leadership, and Finance functional teams. Serve as a PMO lead for FTS, supporting technology enablement and process improvement projects and initiatives across our Finance function. Drive the identification, analysis, and implementation of process improvement opportunities across the Finance function, leveraging technology and automation to enhance efficiency, reduce costs, and ensure alignment with broader strategic goals. Develop and track key performance indicators (KPIs) to measure the success of process improvements, technology implementations, and other initiatives; regularly report on progress and outcomes to key stakeholders. Champion the adoption of emerging finance technologies, tools, and systems, ensuring they support the business strategy. 100% telecommuting position. Will consider applicants resident in the continental U.S. Requirements: Requires a Bachelor’s degree or foreign equivalent in Information Technology, Information Systems, Business Administration, or a related field. Employer will accept a 3 or 4 year Bachelor’s degree. Requires a minimum of five (5) years of experience as a Project Manager or Global Process Owner in finance operations, technology strategy, or process management. Experience must include: Applying knowledge of financial systems and finance technologies; Implementing ERP, EPM, or Reporting Platforms; Working with ERP platforms including Oracle, SAP, or Workday; Working with EPM platforms including Oracle, IBM or Anaplan; Process re-engineering and transformation; Working with data analytical tools including Power BI, Tableau, and OAC. #LI-DNP #LI-DNI Compensation Pay Disclosure: Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities. The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting. Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. $180,000 Be Well. Stay Well. Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well. What We Offer - Health, dental, vision and life insurance plans - 401(k) Savings plan – with generous company matching contributions (up to 6%) - Voya Retirement Plan – employer paid cash balance retirement plan (4%) - Tuition reimbursement up to $5,250/year - Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day. - Paid volunteer time — 40 hours per calendar year Learn more about Voya benefits (download PDF) Critical Skills At Voya, we have identified the following critical skills which are key to success in our culture: - Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations. - Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution. - Team Mentality: Partnering effectively to drive our culture and execute on our common goals. - Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions. - Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage. Learn more about Critical Skills Equal Employment Opportunity Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law. Reasonable Accommodations Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities. Misuse of Voya's name in fraud schemes

About DrFirst For 25 years, DrFirst has empowered providers and patients to achieve better health through intelligent medication management. We improve healthcare workflows and help patients start and stay on therapy with end-to-end solutions that enhance prescription access, affordability, and adherence. Our solutions help 100 million patients a year and are used by more than 420,000 prescribers, 71,000 pharmacies, 270 EHRs and health information systems, and over 2,000 hospitals in the U.S. This is a great opportunity to be a part of a successful Healthcare IT company experiencing significant growth. Here you'll get to work with some of the smartest and most interesting people around; solving unique and complex challenges in healthcare on a scale matched by a few companies. If you get excited about stretching yourself in new ways, developing yourself to your fullest potential, care about working with smart colleagues; we want to talk to you! Position Overview The Director, Client Strategy is a key individual contributor role sitting at the intersection of clinical expertise, data analytics, and commercial execution within DrFirst's Commercial Performance Team. This role serves as the critical link between clinical evidence and revenue-generating activities, supporting sales cycles, developing client-facing analytics, and helping DrFirst demonstrate measurable clinical value to pharma partners, EHR vendors, and health system clients. This is a role for a clinically credentialed professional ready to channel their expertise into broader business impact. You are energized by translating complex healthcare data into compelling stories that build client confidence and drive commercial growth. Who Will Love This Job - A clinical problem-solver who craves broader business impact beyond direct patient care and thrives on translating clinical data into actionable insights. - A data-driven storyteller who gets excited building compelling narratives from complex datasets and presenting them to executive and client audiences. - A strategic connector who naturally bridges technical, clinical, and commercial teams and enjoys being the clinical voice in commercial conversations. - A revenue-focused clinician who understands that clinical excellence and business success go hand-in-hand and is motivated by scaling that impact through technology and partnerships. - A relationship builder who genuinely enjoys working with external partners and clients and values consultative, long-term engagement over transactional interactions. - A healthcare-savvy professional with working knowledge of pharma, health system, and Healthcare IT commercial environments and their unique clinical and data dynamics. What you will work on Clinical Subject Matter Expertise - Provide clinical expertise during complex sales cycles, addressing clinical objections and articulating value propositions across DrFirst's medication management platform and pharma pillars (Adherence, Access, Awareness). - Create and maintain clinical criteria across DrFirst's solution portfolio, ensuring evidence-based targeting, therapeutic appropriateness, and alignment to clinical best practices. - Provide clinical and data guidance to support customer implementations, go-to-market strategy, and market positioning efforts. Data Analytics and Evidence Generation - Collaborate with internal measurement and data teams to develop end-to-end analytics models, KPI frameworks, and feature-level performance measurement. - Serve as the data subject matter expert for customer presentations and value demonstrations. - Present data and analytics that prove the value and sophistication of pharma programs and clinical solutions to external stakeholders. - Develop and monitor clinical outcome metrics and ROI frameworks that support client retention and expansion. Content Development and Sales Enablement - Develop compelling case studies and sales collateral that highlight data-driven clinical impact and program results. - Collaborate with Marketing and Sales to develop clinical content for campaigns, sales materials, and customer education programs. - Create end-to-end affiliate pitch narratives using data and impact metrics collected within DrFirst eRx systems. Commercial Strategy and Client Support - Contribute clinical expertise and evidence to go-to-market strategy and launch readiness across DrFirst's product portfolio, clinical solutions, and pharma programs. - Assist in targeting efforts for clinical programs and pharma partnerships using data-driven criteria. - Support EHR partner strategy by helping demonstrate clinical value and ROI through reporting and outcomes measurement. - Develop tools, resources, and training that support the sales team's clinical knowledge and readiness. Cross-Functional Collaboration - Serve as the conduit between the Data team and Sales/Marketing for analytics requests, insight delivery, and evidence generation. - Support client retention and expansion through clinical outcomes demonstration and value realization. - Maintain working relationships with pharma partners, EHR vendors, and clinical stakeholders in support of partnership growth. Qualifications Required: - Advanced degree in a clinical field (PharmD, RN, MD, or equivalent) strongly preferred. - 3 to 5 years of clinical practice or healthcare industry experience. - 3 or more years in a commercial, sales enablement, analytics, or client-facing role within Healthcare IT, pharma, or a related environment. - Strong understanding of clinical workflows, outcomes measurement, and evidence-based medicine. - Experience with clinical data analytics, KPI development, and performance reporting. - Proficiency in data visualization and creating executive-ready and client-ready presentations. - Excellent communication skills with the ability to translate clinical complexity into accessible business narratives. - Proven ability to manage cross-functional relationships and work independently in a fast-paced environment. Preferred: - Experience supporting pharma partnerships, adjunctive therapy programs, or clinical program development. - Familiarity with EHR platforms and integration reporting. - Experience developing case studies, annual reports, or external client deliverables. - Knowledge of DrFirst's medication management platform or eRx ecosystem. Physical Requirements - 85% Desk/Phone/Virtual meeting work - 15% Travel to client sites, pharma partner meetings, or industry conferences #LI-GF1 #LI-Remote Benefits - Competitive compensation, with a base salary of $180,000 - $200,000 (Exact compensation may vary based on skills and experience) - Eligible for Company Performance-based Bonus Program, based on individual and company performance - Medical, dental, and vision insurance - 401K eligible after 3 months of employment, with 50% company match up to first 5% of salary contributed to the plan with a 3-year vesting schedule - HSA for eligible employees enrolled in the HDHP, with a generous company contribution up to $500 for individual coverage and $1000 for family coverage per year - 100% company paid short and long-term disability, AD&D, and group life insurance - Accrued annual paid time off (PTO) of 18 days for the first 3 years of service, increasing thereafter and 7 paid holiday days - Employee Assistance Program - Continuing Education funds up to $1,500 annually for eligible programs after 1 year of service - Voluntary benefits including FSA, Hospital indemnity, Accident and Critical Illness insurances DrFirst is committed to being a Remote-First company, creating a dynamic and flexible workplace where everyone thrives, no matter where they log in from. Check out our approach to remote work: https://drfirst.com/company/about-us/careers/ Our recruitment process at DrFirst is straightforward and secure. You will only be contacted by our recruitment team through an official @drfirst.com email address. We will never ask you for payment or sensitive personal information, such as your social security number or banking details, at any stage of the hiring process. If you encounter any communications claiming to be from DrFirst that seem suspicious, please contact our recruitment team directly at recruiter@drfirst.com to verify the message's authenticity. Your security is important to us! Learn more about our benefits and professional development opportunities: https://drfirst.com/company/about-us/careers/the-perks/