Openforce

Job DetailsJob Location: Office - Scottsdale, AZ 85255Position Type: Full TimeJob Description: Marketplace Program Director About Us Openforce powers the independent contractor (IC) vendor economy across logistics (delivery), home healthcare, personal care, field services, installation, and beyond. Our Small Business Marketplace is a fast-growing benefit where active IC vendors (small business owners) discover discounts on business expenses to help reduce overhead. We're looking for a sharp, relationship-driven program director to own and scale our Marketplace program, a role that sits at the intersection of partner sales, program development, marketing, analytics, and IC vendor success. You'll do more than manage relationships. You'll build the systems, strategies, and feedback loops that turn marketplace offers into real, measurable value for our IC vendors who depend on them. If you thrive at the crossroads of business development and operational execution, and you care about outcomes, not just activity, this role was built for you. Position Summary Reporting directly to the CMO, the Marketplace Program Director owns the full growth equation, more partners, better deals, stronger IC vendor engagement, and increased RevShare revenue. Partners don't just get ad placement; they gain access to a verified audience of small business owners who are actively engaged with a platform they trust. You'll need the chops to own this narrative fluently with little hand holding. What Success Looks Like (over 1st 6 months) You've mapped the current partner landscape and identified top-priority acquisition targets. Partner revenue is growing and IC engagement metrics are trending up. You understand where performance gaps live, and how to steer any conversation toward the highest-value outcome. Marketplace is a recognized value driver for IC retention and a meaningful revenue stream for Openforce. Partners view program as top-tier channel for reaching IC Vendor segment, and they're coming to you. Responsibilities Acquire and Manage Partners, and Generate RevShare Revenue Prospect, negotiate, and close new partner agreements. Build and maintain a sales pipeline from outreach through signed agreement. Own engagement targets tied to IC vendor purchases, or revenue targets tied to partnership RevShare agreements, and/or performance bonuses. Oversee development of sales assets (pitch slides, sell sheets, success stories, blogs, newsletter slices, ads, etc...) that articulates value to different audience segments (partners, clients, IC vendors). Reconcile reports to ensure Openforce data matches up to partner reported data. Grow IC Vendor Engagement Own the end-to-end marketplace experience for all segments, including onboarding, offer setup, performance tracking, etc... This position will allow you to place your mark! Grow engagement by championing marketplace visibility across every channel, collaborating with Product to embed promotion within the platform, aligning with Marketing to secure consistent placement across owned and earned channels, and equipping Sales to weave marketplace into the core value proposition for prospects. Monitor offer engagement rates, develop insights, and make proper optimizations with the goal to deliver the highest possible value. Contractor Value Advocacy Champion the contractor's perspective, ensure offers are relevant, high-value, and reflect real IC business needs. Work with the IC success team to promote marketplace awareness during onboarding and key lifecycle moment. Conduct research and gather feedback from IC vendors on marketplace usefulness and desired categories. Track which offer categories drive the most engagement and guide partner acquisition accordingly. QualificationsSkills and Knowledge US-based and citizenship 5+ years proven experience building and maintaining B2B partnerships, marketplaces and/or affiliate marketing programs. Demonstrated ability to negotiate and sell partnership value at the executive level; track record of generating pipeline and closing deals with measurable revenue impact. Strong commercial acumen: you can build a revenue plan, track it, and pivot as needed. Excellent communicator who can translate data into a compelling partner pitch. Self-starter who thrives with ownership and a lean team structure. Excellent analytical and problem-solving abilities, with a data-driven approach to decision-making. Strong collaboration skills. Proficient in HubSpot and Canva. The Perks Virtual, work from home with occasional office visits Program ownership, ability to make your mark! Continued training and career development Full Benefits Package including Medical, dental, vision and 401k match Vacation, Sick, and Holiday Pay Job Type: Exempt, Full Time Salary: Salaried + IC Vendor Engagement Bonus Kickers Travel: 10-20%

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Client Support Specialist is the driving force behind building and fostering client relationships. Client Support Specialists are the point of contact and responsible for supporting their assigned clients. Duties include: - Client support on Independent Contractor (IC) enrollment questions - Account maintenance requests - Document approval - Proactively identifying client needs - Assisting with account maintenance requests, including workflow reviews - Providing guidance and light training on system functionality - Supporting the overall goal of promoting client growth and increasing client satisfaction Qualifications - Effective communication and interpersonal skills; capable of maintaining strong relationships - Strong organizational and multiple priorities balance skills - Excellent analytical and problem-solving abilities - Documentation management and ability to use project management tools - Attention to detail even under pressure - Time management skills with the ability to meet deadlines - Must have initiative - High School Diploma and three years of experience in a related field or Associate’s degree in business or related field of study - Exceptional verbal, written, and presentation skills - Comfortable using collaboration and CRM tools such as Teams, Atlassian, Salesforce, Monday.com - Ability to work effectively both independently and as part of a team - Knowledge of file management, transcription, and other administrative procedures Requirements - Addresses client support requests as they pertain to their portal setup and IC enrollments while ensuring timely resolutions that are in line with Service Level Agreements (SLAs) and with attention to quality - Submit and monitor Technical Support tickets, ensuring clear communication, timely updates, and successful issue resolution for clients - Assists clients with location updates to ensure proper workflow logic - Maintains client users, supports clients with enrollment invites and IC termination requests - Approves documents in compliance with client specification; denies and informs ICs on non-compliant documents - Demonstrates a strong ability to communicate with clients, including strong executive presence, de-escalation, and relationship management - Primary point of contact on insurance opt-out requests received from clients - Collaborates with the Accounting Team as well as the Settlement Team to ensure overall satisfaction for our clients - Proactively provides feedback to management regarding process improvements and knowledge base content gaps - Becomes a trusted advisor to clients; provides guidance on current service as well as product offerings - Walks clients through troubleshooting and ensures clients maximize system functionality - Consults clients on their ICM portal as well as workflow setups; partners with the Professional Services Group (PSG) as needed for workflow and client portal setup questions - Maintains client record data and ensures that the client profile is always current - Assists client in maintaining accurate list of active and inactive contractors - When needed, reaches out to contractors to resolve an issue from being escalated - Contributes to organizational goals by meeting metrics - Maintains subcontractor records in the client portal and ensures proper association with the respective master contractors Benefits - Continued training and career development - Virtual, work from home with occasional office visits - Full Benefits Package including medical, dental, vision and 401k - Vacation and Holiday Pay