• Serve as the principal technical advisor to enterprise clients, establishing yourself as the authoritative voice on Karat's solutions and building high-level trust relationships. • Partner with Software Engineers globally to thoroughly analyze their hiring processes and performance requirements; ensure precise solution alignment and Karat product delivery as the lead technical expert in Customer Operations and GTM. • Work strategically with the Company's GTM team throughout the entire customer lifecycle, including: • Presenting Karat's technical solution to prospects as the subject matter expert, • Architecting and implementing the initial Karat interview framework for each new enterprise client, • Conducting regular strategic reviews with customers to ensure alignment with business objectives and optimal performance, • Designing and delivering executive-level training sessions for client stakeholders. • Analyze complex performance data and calibrate assessment metrics in collaboration with Karat’s Content and Data teams; translate findings into actionable strategic recommendations that strengthen client partnerships. • Drive continuous improvement of the Customer Operations and GTM teams' internal processes by identifying innovative opportunities to deliver additional value to our enterprise clients.

- Define and evolve Sangoma’s hybrid‑cloud infrastructure and DevOps strategy across on‑prem datacenters and Amazon Cloud Environment and drive a disciplined approach to determining and directing workload placement - Lead technology roadmap for all associated technologies, such as Cisco UCS compute, NetApp storage, VMware, OpenShift/Kubernetes, Jenkins, Terraform, Ansible, etc. - Partner with engineering, product management, networking, security and support teams to enable various telecommunication UCaaS and CCaaS platforms - Drive CI/CD automation, configuration management, instrumentation, and performance optimization. - Ensure 24/7 reliability, high availability, lifecycle management, and operational governance. - Understand and manage various costs of on prem and cloud environments i.e. support sourcing, renewal, savings and negotiations of contracts - Oversee modernization initiatives, cloud migrations, security hardening, and continuous improvement. - Serve as a hands‑on technical leader able to review designs, pipelines, IaC, debugging, and complex escalations. - Mentor global infrastructure, DevOps, cloud, networking, and engineering teams while fostering transparency and accountability.

• Architect, maintain, and scale critical infrastructure. • Ensure system reliability and optimize performance. • Implement modern deployment strategies that enable engineering teams to ship with confidence. • Tackle problems around scale, reliability, and performance optimization. • Empower engineers to be more productive and ship at scale by building infrastructure that removes friction.

• Build and maintain production infrastructure estate • Empower agile development teams with a high-performance CI/CD pipeline • Design, maintain, and secure cloud infrastructure using Infrastructure-as-Code tools • Automate operational tasks using Go, Python, and serverless solutions • Manage and monitor Kubernetes clusters for multiple production workloads • Ensure system reliability and security by participating in on-call rotations • Plan, test, and implement disaster recovery strategies • Leverage AI-powered solutions for managing infrastructure and optimizing performance • Mentor and support team growth