Service Management Presales Solution Architect

Pre-sales EngineerPresales EngineerFull TimeRemoteMid LevelTeam 10,001+Since 1980H1B SponsorCompany SiteLinkedIn

Location

India

Posted

87 days ago

Salary

0

Seniority

Mid Level

No structured requirement data.

Job Description

Service Management Presales Solution Architect

Unisys

Role Description As a Senior Solution Architect in the GDS Presales team, you will lead the design of value-driven managed service solutions and shape client conversations from need to outcome. You will play a key role in winning deals by bringing clarity, commercial thinking, and structured solution design across the full deal lifecycle. What You'll Do - Lead Solution Design - Lead solution architecture for high-impact, multi-year managed service deals - Own solution integrity across scope, cost, and delivery alignment - Map client requirements to GDS offerings using standardised services - Build and validate cost models aligned to deal margin expectations - Create clear, structured solution designs and supporting artefacts - Own the Deal Lifecycle - Engage from early qualification through to final proposal and handover - Ensure GDS services are positioned early and consistently in deals - Work across multiple opportunities at different stages (pre-DR1 to proposal) - Manage priorities, timelines, and dependencies with minimal supervision - Influence Clients & Stakeholders - Engage confidently with senior stakeholders, including C-level clients - Lead presales discussions focused on business outcomes and value - Translate client challenges into clear solution approaches and roadmaps - Collaborate with sales, delivery, and finance to drive alignment and sign-off - Drive Commercial Value - Balance solution quality with commercial viability and competitiveness - Identify risks, gaps, and differentiators early in the sales process - Ensure solutions are practical, deliverable, and aligned to standard offerings - Contribute to Team Growth - Build working knowledge across Service Management, SIAM, OCM, T&T, and PMO - Design solutions aligned to Service Management platforms, with focus on practice design rather than tooling configuration - Contribute to reusable artefacts, templates, and standard approaches - Support and mentor team members where needed Qualifications - Based in India with fluent English communication - 6+ years’ experience in service management and presales - Strong understanding of Service Management practices (process, governance, operating models) rather than tooling alone - Strong commercial awareness and ability to build viable solutions - Confident engaging senior stakeholders, including C-level - Clear understanding of sales cycles and deal lifecycle - Ability to explain complex concepts in simple business terms - Self-driven with strong ownership and delivery focus Requirements - ITIL 4 Foundation - Experience with managed services or MSP models - Exposure to SIAM, OCM, Transition, Transformation, or PMO - Experience working with standardised or productised service offerings Benefits - Opportunity to lead larger, more complex deals over time - Exposure to global clients and senior stakeholders - Development into lead solution architect roles within GDS Strategic Solutions

Job Requirements

  • Based in India with fluent English communication
  • 6+ years’ experience in service management and presales
  • Strong understanding of Service Management practices (process, governance, operating models) rather than tooling alone
  • Strong commercial awareness and ability to build viable solutions
  • Confident engaging senior stakeholders, including C-level
  • Clear understanding of sales cycles and deal lifecycle
  • Ability to explain complex concepts in simple business terms
  • Self-driven with strong ownership and delivery focus
  • ITIL 4 Foundation
  • Experience with managed services or MSP models
  • Exposure to SIAM, OCM, Transition, Transformation, or PMO
  • Experience working with standardised or productised service offerings

Benefits

  • Opportunity to lead larger, more complex deals over time
  • Exposure to global clients and senior stakeholders
  • Development into lead solution architect roles within GDS Strategic Solutions

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