Shift Media Holdings Inc

Role Description We are looking for a competitive, revenue-driven Senior Customer Success Manager who lives and breathes post-production and thrives on closing deals. At EditShare, you aren't just a "relationship manager" or a support cushion—you are a commercial growth engine, a strategic partner, and a master of account expansion. This role is designed for a consultative seller who uses deep technical credibility to unlock massive upsell and cross-sell opportunities. You will own a book of business consisting of major streaming services, production companies, and enterprise marketing teams, with the explicit mandate to retain, upsell, and expand our footprint across all three platforms. You will own the entire customer commercial lifecycle. Because our products are deeply integrated into the creative process, you must speak "editor" fluently, while maintaining a razor-sharp, hunter mindset for revenue growth. Key Responsibilities - Bold Revenue Expansion: Own and exceed a net-retention and upsell quota. Proactively hunt for expansion, cross-sell, and upgrade opportunities within your book of business, turning standard renewals into major growth wins. - Commercial Negotiation & Full-Cycle Ownership: Lead commercial conversations, negotiate enterprise contract renewals, mitigate churn, and independently progress expansion deals through your pipeline from discovery to close. - High-Value Value Realization: Drive rapid onboarding and product adoption for enterprise creative teams. You understand that the faster a client sees value, the faster they are primed for an upsell. - Strategic Workflow Consultation: Act as the ultimate subject matter expert. Challenge clients on their current workflows and demonstrate how upgrading or expanding their EditShare suite will save them time and money. - Data-Driven Account Health: Actively monitor account health metrics, usage data, and user engagement to identify both churn risks to defend, and expansion signals to act on. Qualifications - 5+ Years of Commercial Experience: A proven track record in a quota-carrying CSM, Account Management, or Technical Sales role within SaaS, Video tech, or Media & Entertainment. - Demonstrated Upsell Achievement: Proven success managing, renewing, and expanding a book of business, with historical data of hitting or exceeding net revenue retention (NRR) targets. - Post-Production Domain Expertise: Deep technical understanding of video workflows, codecs, proxies, shared storage, and cloud-based collaboration tools. - Elite Presentation Skills: Masterful at running high-stakes platform demos, closing pitches, and executing Executive Business Reviews (EBRs) that tie product usage directly to business ROI. - Experience with Salesforce or similar CRM. - Ability to travel up to 15% of the time to industry events. Preferred Qualifications - Experience with Avid Media Composer, Adobe Premiere, Adobe AfterEffects, or DaVinci Resolve Studio. - Background working in post-production, media and entertainment, or advertising. - Advanced proficiency in Salesforce for pipeline management and forecasting. Benefits - This is a work from home position, but you must be within the Eastern time zone in the USA. - Occasional travel will be required for client visits and key industry events. - 100% company-paid employee health insurance (BCBS PPO), Delta Dental, VSP vision. - 85% dependent coverage for medical (dependent coverage for dental and vision is paid 100% by EditShare). - 100% company-paid short-term and long-term disability insurance. - Flexible Time Off. - 10 days of sick leave every year. - 13 paid holidays. - The opportunity to work with and learn from an amazing group of people.

Role Description EditShare exists to simplify storytelling and empower media professionals beyond our storage. Our solutions streamline workflows, enhance collaboration, and optimize media production, ensuring creative teams can focus on what they do best—telling compelling stories. In the first three months you will: - Take on the timely and accurate accounting for all financial transactions, including accounts payable, accounts receivable, inventory, and expenses. - Take on the day-to-day management and administration of the company’s banking and treasury platforms. - Be responsible for all financial administrative tasks and ensure smooth financial operations. Within the first six months you will: - Be comfortable with the processing of all daily transactions in the NetSuite financial management platform. - Support the management accounting of inventory, prepayments, and accruals. Within the first twelve months you will: - Contribute to delivering change and financial process design and improvement. - Prepare files in support of the local audit requirements in the US, assist with UK financials when needed. On an ongoing basis you will: - Maintain and manage the account reconciliations, staying flexible with changing business requirements. - Lead Monthly Close process, while identifying and making improvements to reduce close time. - Support the preparation of balance sheet reconciliations and investigate and clear differences. - Develop, monitor, and enforce internal controls, policies, and procedures across the company. - Perform ad hoc financial analysis as required and support financial and business-wide change projects. - Prepare supplementary reporting to third parties (Bank & PE Firm, Delaware, UK..). Accounts Payable: - Ensure all vendor invoices and employee expense reports are entered into the accounting system in a timely and accurate manner and are properly approved and documented. - Maintain and update vendor master data and ledgers. - Manage 1099 invoice and vendor classification, as well as year-end 1099 reporting. - Address vendor inquiries, research and resolve invoice discrepancies and issues. - Own Semi-Monthly US Payroll (ADP WFN). - Partner with HR for employee onboarding and offboarding. - Collaborate with counterparts in different regions to streamline intercompany processes. - Oversee and reconcile transactions involving multiple currencies, managing exchange rate fluctuations effectively. - Provide relevant monthly reports to Management on a consistent and ad hoc basis. - Assist with year-end financial audit requirements. - Ensure quality control over financial transactions and financial reporting. - Ensure GAAP compliance and accounting best practices. - Maintain and update accounting policies and procedures as necessary. - Continuously look for opportunities to generate efficiencies and increase the effectiveness of financial operations. - Additional projects as needed. Qualifications - 5+ years of experience in a staff accountant role. - Undergraduate or graduate degree in accounting. - Experience working with private equity or VC owned companies. - Analytical, self-motivated, and highly organized, with high attention to detail and accuracy. - Takes initiative and identifies better ways to do things. Likes solving problems and finding opportunities for efficiency. - Advanced NetSuite skills. - Knowledge of international accounting standards and operations, experience working across time zones. - Experience with ADP WorkforceNow. - Advanced Excel skills, champion of pivot tables. - Flexible, adaptable, comfortable with ambiguity. - A curious mindset. Preferred Qualifications - Experience with Salesforce.com. - CPA. - Experience working with multiple entities under one umbrella. Benefits - This is a work from home position, due to collaboration across the globe we are looking for someone in the eastern time zone. - 100% company-paid employee health insurance (BCBS PPO), Delta Dental, VSP vision. - 85% company-paid dependent coverage for medical (dependent coverage for dental and vision is paid 100% by EditShare). - 100% company-paid short-term and long-term disability insurance. - Flexible Time Off. - 10 days of sick leave every year. - 13 paid holidays. - The opportunity to work with and learn from an amazing group of people.

Role Description EditShare is seeking a heavyweight Lead UI/Product Engineer to lead the frontend evolution of EditShare One. Your mission is to build high-performance, intuitive interfaces that allow creators to interact with data. - Bridge the gap between complex REST APIs and a "pixel-perfect" user experience across web applications and integrated NLE panels for Adobe Premiere or DaVinci Resolve. Qualifications - 8-12 Years Industry Experience | Senior-level Vue 3 & TypeScript - Full professional proficiency in English (written and verbal) - Expert-level proficiency in Vue 3 - Experience with Playwright, Vitest, or Cypress - Interest in media workflows (frame rates, metadata, asset management) is a significant advantage Requirements - Design and maintain scalable frontend applications using Vue 3, TypeScript, Pinia, and Vite - Consume complex RESTful APIs to create fluid, real-time workflows - Implement and extend design language using PrimeVue (or similar), ensuring Responsiveness and Accessibility (WCAG) - Build and maintain integrated panels using CEP/UXP - Proven expertise in Git-based workflows (GitHub) - Own the testing lifecycle, ensuring high reliability through Unit tests and End-to-End (Playwright) automation - Provide mentorship to other employees as needed Benefits - Remote flexibility supporting asynchronous collaboration across Poland, the UK, and the US - Private health insurance for you and your family - A collaborative environment where you are encouraged to influence the product roadmap

Role Description EditShare seeks a highly skilled Pre-Sales Engineer anywhere within the continental US (eastern time zone preferred) to drive technical sales success and support our growing customer base. As part of a regional team and global network, you will provide expert pre-sales services to customers and channel partners, working closely with sales, marketing, and product teams. This role is critical in converting the sales pipeline into closed deals, delivering engaging product demonstrations, and positioning EditShare as a trusted technology partner. Reporting to the Regional RVP and the Global Pre-Sales Manager, you will help shape customer decisions, provide technical insights, and support strategic business growth. Beyond sales, you’ll actively observe customer behavior, anticipate future needs, and provide valuable feedback for product innovation. If you thrive on solving technical challenges, building relationships, and shaping the future of media workflows, this is the role for you. Key Responsibilities - Client Engagement: Deliver engaging product demonstrations, presentations, and media workflows to help customers and channel partners understand EditShare’s solutions. - Sales Support: Assist in the sales process, providing technical guidance and ensuring smooth transitions from prospect to customer. - Workflow Solutions: Identify customer pain points, design efficient media workflows, and document solutions with clear diagrams and scope-of-work documentation. - Channel Partner Enablement: Support technical training through webinars, trade shows, and hands-on sessions to empower partners. - Pre-Sales Team Collaboration: Work alongside senior pre-sales engineers to gain experience and contribute to team success. - Proof of Concept (PoC) & Installations: Assist in setting up multi-vendor PoCs, on-site installations, and customer training. - Technical & Product Insights: Provide updates and technical expertise to customers, resellers, and internal teams. - Cross-Department Collaboration: Work with sales, marketing, engineering, and customer support to scope and implement customer projects. This role requires frequent travel to meet clients, channel partners, and attend key industry events. Qualifications - Technical problem-solving with 3-5 years of experience in media, IT, or networking. - Editing & Post-Production: Proficiency in Avid Media Composer, Apple Final Cut Pro X (FCPX), DaVinci Resolve, and Adobe Premiere Pro. - Media Centric Storage: Core expertise, including NAS storage across Tier 1 and 2, (spinning disks & NVMe), with a strong understanding of clustered environments shared storage configurations using Ethernet networking. - VFX & Finishing: Experience with Adobe After Effects, DaVinci Resolve Fusion, or similar finishing tools. - Media Formats & Codecs: Strong understanding of SD/HD/UHD workflows, including XDCAM, DNxHD, ProRes 4444, and H.264 proxies. - Ingest & Playout: Familiarity with media asset management, ingest workflows, and playout solutions. - Live Demonstrations: Ability to navigate and operate these creative tools during product demos to showcase how EditShare solutions integrate seamlessly into professional media workflows. - Strong communication & time management skills - self-starter. - Networking: Hands-on L2/L3 troubleshooting, switch config/testing (Cisco Nexus/Catalyst, Netgear), TCP/IP, command-line diagnostics. - Systems & OS: Strong Linux, Windows, and Mac OS skills; experience with Microsoft AD, SSO, AWS cloud tech (EC2, block & object storage). - Infrastructure & Deployment: High Availability (HA) architecture, bandwidth calculations, system design, racking, wiring, and commissioning. - Customer Solutions: Capturing/documenting requirements, SoW creation, calculating storage and streams required using different codecs, articulating deployment roles, media storage & asset management. Additional Preferred Skills - Background in broadcast/post-production. - Knowledge of complex content creation & playout workflows. - Electronics/Computer Engineering degree preferred. Benefits - This is a work from home position, preference given to those on the East Coast USA. - Travel will be required for client visits and key industry events. - Base salary range of $120,000-$150,000 annually (OTE comp $148-$178k). - 100% company-paid employee health insurance (BCBS PPO), Delta Dental, VSP vision. - 85% dependent coverage for medical (dependent coverage for dental and vision is paid 100% by EditShare). - 100% company-paid short-term and long-term disability insurance. - Flexible Time Off. - 10 days of sick leave every year. - 13 paid holidays. - The opportunity to work with and learn from an amazing group of people.