Service Desk Agent L1 with German
Location
Czechia
Posted
71 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
Service Desk Agent L1 with German
D-ploy
Role Description - Provide technical and troubleshooting assistance related to computer hardware and software, mobile devices, and other tech tools and products. - Meticulous documentation of end user issues in ITSM tool. - Adherence to processes and knowledge documents. - Ticket backlog management. - Continuous service improvement activities – knowledge script creation, training document updates, etc. - Close collaboration with Onsite IT technicians. Qualifications - Fluent in German and English; other languages are an advantage. - Advanced MS Office apps knowledge a plus. - Strong problem-solving/analytical abilities. - Good communication skills. - Attention to detail and ability to multi-task. - Ability to work independently and effectively. - Readiness to follow direction and best practices. - Planning and organizing skills. - Team player and supportive personality. - Candidates have to declare Criminal record extract not older than three months. Requirements - Broad range of activities, tasks, and projects. Benefits - Flexible working conditions. - Minimum 5 weeks of vacation. - Paid sick days. - Meal vouchers. - Vouchers (B-day voucher, wedding, and new born surprise). - Contributions to wellness programs (multisport card). - Fishing for Friends program – our referral program. - Refreshments in the D-ploy office. - Further development and professional advancement. - Friendly and international working environment. - Company-sponsored events. - Competitive salary and various benefits.
Job Requirements
- Fluent in German and English; other languages are an advantage.
- Advanced MS Office apps knowledge a plus.
- Strong problem-solving/analytical abilities.
- Good communication skills.
- Attention to detail and ability to multi-task.
- Ability to work independently and effectively.
- Readiness to follow direction and best practices.
- Planning and organizing skills.
- Team player and supportive personality.
- Candidates have to declare Criminal record extract not older than three months.
- Broad range of activities, tasks, and projects.
Benefits
- Flexible working conditions.
- Minimum 5 weeks of vacation.
- Paid sick days.
- Meal vouchers.
- Vouchers (B-day voucher, wedding, and new born surprise).
- Contributions to wellness programs (multisport card).
- Fishing for Friends program – our referral program.
- Refreshments in the D-ploy office.
- Further development and professional advancement.
- Friendly and international working environment.
- Company-sponsored events.
- Competitive salary and various benefits.
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