Title: User Assistance Developer/Technical Writer Location: Prague 5, CZ, 158 00 Department: Software-Design and Development Job Description: We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. Like engineering, product, and UX, User Assistance (UA) is a core function. It goes into every app and every feature that SAP develops. It's the UI text that users see as they interact with our software, in-app feature walkthroughs and onboarding via WalkMe, and the content that appears when our customers interact with Joule. It’s the information that allows our users to install, configure, customize, and use SAP software -- but it's not documentation as usual. As an experienced User Assistance Developer, you are responsible for the delivery and outcome of your assigned projects and product areas. Documentation, UI copy writing, generative AI and prompt writing, and WalkMe solutions are your primary deliverables. With your years of experience in technical communications, you are skilled at planning, verbally communicating, and following up on team or project meetings with your peers and colleagues in product and UX. What You´ll Build Tasks - Author release notes, admin guides, end user help and publish monthly releases or off-cycle doc projects. - Researching information needs of users through collaboration both internally with subject-matter experts in product management. - Provide UI Copy for one or more products. Virtual collaboration required for requests in Europe, Brazil, India, and North America. - Work with in-house AI solutions to efficiently product content. - Follow SAP and Concur UA documentation processes. Responsibilities - Completes many documentation deliverables with autonomy while working collaboratively on projects involving UI copy. - Ensures UI texts are clear and translatable and supports the tasks of the user. - Acts as an advocate for an excellent user experience. - Actively collaborates and communicates with internal stakeholders (e.g., product, release readiness, project managers, UX) to develop and review UA deliverables. - Provides regular status updates to managers and immediate team members when applicable - Proofreads and edits content for relevance and linguistic correctness, as well as for terminology that is simple, consistent, and that conforms to industry standards. - Gives, receives, and implements feedback on UA deliverables. - Uses the Concur applications (mobile and web) to test the accuracy of UA deliverables. What you bring - Minimum 5+ years as a User Assistance Developer or Technical Writer - 2 + years experience with UI copy writing - 2+ years experience authoring and publishing with Ixiasoft Oxygen XML Editor - 1+ years experience with AI prompt engineering, JIRA, and GitHub - Excellent written and spoken skills in English. Communicates clearly and concisely in colleague interactions in person, via email/chat tools, or in virtual meetings. Senior UA peers never need to correct your work for spelling/grammar issues. Resume sand cover letters is your first and most important chance to impress us. - Demonstrated communication skills required for hosting meetings and conducting Q&A sessions with subject matter experts. - Proven User Assistance skills in the following areas: - Accountability: works on large, complex activities, using demonstrated creativity and expertise and applying specialist professional knowledge to deliver high quality results / technical solutions - Communication: contributes actively to build common ground for cooperation, communicates relevant messages in a timely manner and with constructive feedback to cross functional colleagues & managers Where you belong Reporting to the Concur EMEA UA Manager located in Prague, Czech Republic, your portfolio of work will involve comprehensive content contributions to multiple Concur products. Many products are managed and engineered over multiple timezones. Members of SAP Concur UA are currently located in Canada, USA, Brazil, Hungary, India, and the Czech Republic. We typically meet with each other virtually and a few times weekly near the start of North America’s business day to discuss many important topics and strategy. As this role is hybrid office and remote, you will be expected to spend part of your week in the Prague office to work effectively with colleagues in UA, UX, and localization. Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. We win with inclusion SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Role Description The Tech Writing Specialist is responsible for creating, developing, planning, writing, and editing complex technical documentation. This involves gathering and translating technical information into user-friendly manuals, lesson materials, and web-based documents. The technical writer will work closely with various stakeholders to ensure the accuracy and quality of technical publications. - Create, develop, plan, write, and edit complex operational, instructional, interactive electronic technical manuals (IETMs), maintenance, or test procedures for paper, multimedia, training guides/lessons, or web-based publications. - Conduct interviews with various users and technical staff to gather data for documentation. - Produce products that conform to company documentation and quality assurance standards. - Develop course materials and establish course content per customer requirements. - Research and translate technical information into manuals, lessons, guides, and/or web-based documents for non-technical and technical users. - Work with various departments to ensure documentation and course material reflects current product features. - Update course documentation regularly to ensure relevance and accuracy. - Ensure the accurate preparation of documents for interim and final delivery to customers by participating in peer reviews of documentation. - Perform technical research and collaborate with customers, engineers, and other tech writers to develop program documentation and training content. - Acquire subject knowledge by interviewing product developers, observing production methods, and referring to technical specifications, blueprints, engineering illustrations, and trade journals. - Proactively inform leadership of assignment status working to resolve issues and/or concerns. - Determine the scope and timeline of new documentation projects to plan projects. Qualifications - Bachelor’s degree in a related specialized area or field, or equivalent plus a minimum of 2 years of relevant experience; or Master's degree. - Solid knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. - Strong written communication skills and the ability to tailor communication to target audience through effective listening and interviewing skills. - Solid understanding of DoD MIL standards and style guides and the ability to adhere to and implement such standards to technical documentation. Requirements - Ability to obtain a Department of Defense Secret security clearance is required at time of hire. - Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information. - Due to the nature of work performed within our facilities, U.S. citizenship is required. Benefits - Highly competitive benefits. - Flexible work environment where contributions are recognized and rewarded. Salary Note This estimate represents the typical salary range for this position based on experience and other factors (geographic location, etc.). Actual pay may vary. This job posting will remain open until the position is filled. Combined Salary Range: USD $73,861.00 - USD $79,920.00 /Yr.

About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability. We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity. Role We are looking for a Technical Writer to join the Technical Publications department. This is a hybrid role based in San Jose, CA three days a week, reporting to the Manager, Technical Publications. You will help deliver a growing portfolio of capabilities in threat prevention and business enablement by turning complex technical information into clear, effective documentation. Join us to make your mark on the planning and product roadmap at the forefront of the world’s cloud security leader. What you’ll do (Role Expectations) - Translate complex technical information into high-quality documentation and UI text—including release notes, tooltips, and error messages—tailored for both technical and non-technical audiences - Enhance documentation usability and clarity by integrating strategic graphics, illustrations, and visual aids - Collaborate cross-functionally with SMEs in Engineering, Field Support, Sales, and Product Marketing to ensure technical accuracy and content relevance - Drive user experience by establishing documentation standards, style guides, and terminology to ensure consistency across all platforms - Lead and mentor the technical writing team while overseeing project scheduling and management to ensure the timely delivery of all documentation initiatives Who You Are (Success Profile) - You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful. - You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution. - You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact. - You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust. - You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose. What We’re Looking for (Minimum Qualifications) - U.S. citizen with 3+ years of technical writing experience and a Bachelor’s degree or equivalent in Communications, Technical Writing, or a related field (certifications included) - Demonstrated leadership through mentoring and the ability to influence cross-functional teams and project outcomes without formal authority - Technical expertise in REST API documentation, with deep hands-on proficiency in OpenAPI Specification (Swagger) and JSON - Advanced workflow management using JIRA and Confluence to track, manage, and deliver documentation projects - Strategic, audience-centric approach to content, ensuring all documentation is written in direct context with the target user's specific needs and technical level What Will Make You Stand Out (Preferred Qualifications) - Experience in writing online help, knowledge base articles, and working in Agile environments - Familiarity with network and/or cloud security, web-based or mobile products - Hands-on experience with HTML5/CSS #LI-Hybrid #LI-JG1 Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training. The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits. Base Pay Range $100,000—$125,000 USD At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: - Various health plans - Time off plans for vacation and sick time - Parental leave options - Retirement options - Education reimbursement - In-office perks, and more! Learn more about Zscaler’s Future of Work strategy, hybrid working model, and benefits here. By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability. We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity. Role We are looking for a Technical Writer to join the Technical Publications department. This is a remote role, reporting to the Manager, Technical Publications. You will help deliver a growing portfolio of capabilities in threat prevention and business enablement by turning complex technical information into clear, effective documentation. Join us to make your mark on the planning and product roadmap at the forefront of the world’s cloud security leader. What you’ll do (Role Expectations) - Translate complex technical information into high-quality documentation and UI text—including release notes, tooltips, and error messages—tailored for both technical and non-technical audiences - Enhance documentation usability and clarity by integrating strategic graphics, illustrations, and visual aids - Collaborate cross-functionally with SMEs in Engineering, Field Support, Sales, and Product Marketing to ensure technical accuracy and content relevance - Drive user experience by establishing documentation standards, style guides, and terminology to ensure consistency across all platforms - Lead and mentor the technical writing team while overseeing project scheduling and management to ensure the timely delivery of all documentation initiatives Who You Are (Success Profile) - You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful. - You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution. - You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact. - You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust. - You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose. What We’re Looking for (Minimum Qualifications) - U.S. citizen with 3+ years of technical writing experience and a Bachelor’s degree or equivalent in Communications, Technical Writing, or a related field (certifications included) - Demonstrated leadership through mentoring and the ability to influence cross-functional teams and project outcomes without formal authority - Technical expertise in REST API documentation, with deep hands-on proficiency in OpenAPI Specification (Swagger) and JSON - Advanced workflow management using JIRA and Confluence to track, manage, and deliver documentation projects - Strategic, audience-centric approach to content, ensuring all documentation is written in direct context with the target user's specific needs and technical level What Will Make You Stand Out (Preferred Qualifications) - Experience in writing online help, knowledge base articles, and working in Agile environments - Familiarity with network and/or cloud security, web-based or mobile products - Hands-on experience with HTML5/CSS #LI-Remote #LI-JG1 Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training. The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits. Base Pay Range $100,000—$125,000 USD At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: - Various health plans - Time off plans for vacation and sick time - Parental leave options - Retirement options - Education reimbursement - In-office perks, and more! Learn more about Zscaler’s Future of Work strategy, hybrid working model, and benefits here. By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.