Job Closed

This listing is no longer active.

Zscaler logo
Zscaler

Zscaler helps leading organizations in 180+ countries securely transform their networks and applications for a mobile and cloud-first world. Founded in 2008, the company operates o

Technical Writer

Technical WriterTechnical WriterFull TimeRemoteMid LevelTeam 8,697Since 2007

Location

California

Posted

70 days ago

Salary

$100K - $125K / year

Seniority

Mid Level

Bachelor Degree5 yrs expEnglishConfluenceCSSJIRAJSONOpenAPIREST API

Job Description

Technical Writer

Zscaler

About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability. We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity. Role We are looking for a Technical Writer to join the Technical Publications department. This is a hybrid role based in San Jose, CA three days a week, reporting to the Manager, Technical Publications. You will help deliver a growing portfolio of capabilities in threat prevention and business enablement by turning complex technical information into clear, effective documentation. Join us to make your mark on the planning and product roadmap at the forefront of the world’s cloud security leader. What you’ll do (Role Expectations) - Translate complex technical information into high-quality documentation and UI text—including release notes, tooltips, and error messages—tailored for both technical and non-technical audiences - Enhance documentation usability and clarity by integrating strategic graphics, illustrations, and visual aids - Collaborate cross-functionally with SMEs in Engineering, Field Support, Sales, and Product Marketing to ensure technical accuracy and content relevance - Drive user experience by establishing documentation standards, style guides, and terminology to ensure consistency across all platforms - Lead and mentor the technical writing team while overseeing project scheduling and management to ensure the timely delivery of all documentation initiatives Who You Are (Success Profile) - You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful. - You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution. - You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact. - You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust. - You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose. What We’re Looking for (Minimum Qualifications) - U.S. citizen with 3+ years of technical writing experience and a Bachelor’s degree or equivalent in Communications, Technical Writing, or a related field (certifications included) - Demonstrated leadership through mentoring and the ability to influence cross-functional teams and project outcomes without formal authority - Technical expertise in REST API documentation, with deep hands-on proficiency in OpenAPI Specification (Swagger) and JSON - Advanced workflow management using JIRA and Confluence to track, manage, and deliver documentation projects - Strategic, audience-centric approach to content, ensuring all documentation is written in direct context with the target user's specific needs and technical level What Will Make You Stand Out (Preferred Qualifications) - Experience in writing online help, knowledge base articles, and working in Agile environments - Familiarity with network and/or cloud security, web-based or mobile products - Hands-on experience with HTML5/CSS #LI-Hybrid #LI-JG1 Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training. The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits. Base Pay Range $100,000—$125,000 USD At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: - Various health plans - Time off plans for vacation and sick time - Parental leave options - Retirement options - Education reimbursement - In-office perks, and more! Learn more about Zscaler’s Future of Work strategy, hybrid working model, and benefits here. By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

Benefits

  • 401(K), 401(K) matching, Adoption Assistance, Company equity, Company sponsored family events, Dedicated diversity and inclusion staff, Dental insurance, Disability insurance, Volunteer in local community, Employee stock purchase plan, Family medical leave, Generous parental leave, Health insurance, Life insurance, Charitable contribution matching, Mentorship program, Open office floor plan, Paid sick days, Onsite office parking, Partners with nonprofits, Performance bonus, Pet insurance, Lunch and learns, Free snacks and drinks, Team based strategic planning, OKR operational model, Tuition reimbursement, Mandated unconscious bias training, Vision insurance, Wellness programs, Some meals provided, Mental health benefits, Diversity employee resource groups, Hiring practices that promote diversity, Fertility benefits, Employee resource groups, Hybrid work model, President's club, Employee awards, Diversity recruitment program, Pension, Transgender health care benefits, Mother's room, Personal development training, Flexible time off, Bereavement leave benefits

Related Categories

Related Job Pages

More Technical Writer Jobs

Zscaler logo

Technical Writer

Zscaler

Zscaler helps leading organizations in 180+ countries securely transform their networks and applications for a mobile and cloud-first world. Founded in 2008, the company operates o

Technical Writer70 days ago
Full TimeRemoteTeam 8,697Since 2007

About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability. We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity. Role We are looking for a Technical Writer to join the Technical Publications department. This is a remote role, reporting to the Manager, Technical Publications. You will help deliver a growing portfolio of capabilities in threat prevention and business enablement by turning complex technical information into clear, effective documentation. Join us to make your mark on the planning and product roadmap at the forefront of the world’s cloud security leader. What you’ll do (Role Expectations) - Translate complex technical information into high-quality documentation and UI text—including release notes, tooltips, and error messages—tailored for both technical and non-technical audiences - Enhance documentation usability and clarity by integrating strategic graphics, illustrations, and visual aids - Collaborate cross-functionally with SMEs in Engineering, Field Support, Sales, and Product Marketing to ensure technical accuracy and content relevance - Drive user experience by establishing documentation standards, style guides, and terminology to ensure consistency across all platforms - Lead and mentor the technical writing team while overseeing project scheduling and management to ensure the timely delivery of all documentation initiatives Who You Are (Success Profile) - You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful. - You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution. - You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact. - You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust. - You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose. What We’re Looking for (Minimum Qualifications) - U.S. citizen with 3+ years of technical writing experience and a Bachelor’s degree or equivalent in Communications, Technical Writing, or a related field (certifications included) - Demonstrated leadership through mentoring and the ability to influence cross-functional teams and project outcomes without formal authority - Technical expertise in REST API documentation, with deep hands-on proficiency in OpenAPI Specification (Swagger) and JSON - Advanced workflow management using JIRA and Confluence to track, manage, and deliver documentation projects - Strategic, audience-centric approach to content, ensuring all documentation is written in direct context with the target user's specific needs and technical level What Will Make You Stand Out (Preferred Qualifications) - Experience in writing online help, knowledge base articles, and working in Agile environments - Familiarity with network and/or cloud security, web-based or mobile products - Hands-on experience with HTML5/CSS #LI-Remote #LI-JG1 Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training. The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits. Base Pay Range $100,000—$125,000 USD At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: - Various health plans - Time off plans for vacation and sick time - Parental leave options - Retirement options - Education reimbursement - In-office perks, and more! Learn more about Zscaler’s Future of Work strategy, hybrid working model, and benefits here. By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

United States
$100K - $125K / year
Job Closed
Leidos logo

Technology Enablement & Technical Documentation Intern

Leidos

Leidos is an innovation company rapidly addressing the world’s most vexing challenges in national security and health.

Technical Writer70 days ago
Full TimeRemoteTeam 10,001+Since 1969H1B Sponsor

Leidos Chief Information Office Services (CIO Services) is the internal Information Technology (IT) delivery organization supporting 50,000 employees globally and the customers that Leidos serves. CIO Services is seeking a Technology Enablement & Technical Documentation Intern who will help translate complex cloud and infrastructure capabilities into clear, usable, and scalable documentation that improves productivity across sectors. The successful candidate will work alongside cloud engineers, architects, and process specialists to document solutions, standardize best practices, and enhance knowledge sharing across CIO Services. Primary Responsibilities: - Partner with cloud engineers and specialists to document architectures and solutions deployed in Amazon Web Services (AWS) and Microsoft Azure - Develop and maintain technical documentation including: - Architecture overviews - Implementation guides - Standard operating procedures (SOPs) - Knowledgebase articles - Process workflows - Support SAFe (Scaled Agile Framework) practices by documenting team processes, ceremonies, and continuous improvement initiatives - Translate infrastructure-as-code and cloud configurations into clear written guidance and reusable documentation templates - Identify repeatable patterns in cloud deployments and create standardized documentation to promote consistency and reuse - Assist in improving internal knowledge repositories, ensuring content is accurate, accessible, and up to date Basic Qualifications: - Actively enrolled in an undergraduate or graduate program - Us citizenship required - Cumulative GPA: 3.3 or above - Foundational understanding of cloud platforms (AWS, Azure, or Google Cloud) - Basic familiarity with scripting or programming concepts - Understanding of operating systems (Windows or Linux) - Strong written and verbal communication skills - Ability to work independently and manage tasks on schedule Preferred Qualifications: - Experience creating technical documentation or process documentation - Familiarity with infrastructure-as-code concepts (CloudFormation, Terraform) - Exposure to Agile or SAFe methodologies - Experience with documentation tools, collaboration platforms, or knowledge management systems - AWS or Azure coursework or certification a plus If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares. Original Posting: March 23, 2026 For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. Pay Range: Pay Range $48,100.00 - $86,950.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

United States
$48.1K - $87.0K / year
Job Closed
Addepar logo

Senior Technical Writer, API Docs

Addepar

Addepar is a leading provider of technology for the wealth management industry.

Technical Writer71 days ago
Full TimeRemoteTeam 501-1,000Since 2013H1B Sponsor

• Take full ownership of developers.addepar.com, performing regular audits to ensure every endpoint and guide is accurate and functional. • Create high-impact documentation for new features, consolidate redundant information, and proactively archive deprecated content to reduce technical debt. • Rigorously test API documentation against live environments to verify accuracy, ensuring code snippets and examples work as intended. • Evaluate and implement strategies to leverage AI and automation tools that keep content updated in real-time. • Become the internal expert on ReadMe’s suite of AI tools. Implement best practices for automated API documentation and leverage AI-driven insights to improve the developer experience. • Establish workflows that follow automated API documentation guidance to ensure the "completeness" of our technical library. • Work closely with Engineers and Product Managers to translate complex technical specifications into clear, concise, and developer-friendly documentation.

Canada
$87K - $109K / year
Semper Valens Solutions logo

Salesforce Technical Writer- OMEGA

Semper Valens Solutions

Semper Valens Solutions, Inc. (SVS) is a Service-Disabled Veteran Owned Small Business (SDVOSB) providing Cost Effective Software and Systems Engineering, Field Support, Training and Full Life cycle Support Management to the DOD and VA community. At Semper Valens, our vision is to remain a creative, cutting edge and cost-effective solutions provider where our shared intellect, industry experience, and technology excellence, make a positive difference in our customer's success. Our solutions help bridge the gap between IT and business prioritizations to optimize budgets, risks and operational processes. We search for outstanding technical professionals, hiring at all levels of the experience spectrum; intermediate, journeyman and senior. Consider us for your career plan. Semper Valens Solutions is an Equal Opportunity Employer.

Technical Writer71 days ago
Full TimeRemoteTeam 51-200

Salesforce Technical Writer Full Time, Remote Public Trust Referral bonus- $1,000 We are seeking a highly motivated and experienced Salesforce Technical Writer to join our Release Team. The ideal candidate will bring a blend of technical understanding, process knowledge, and communication skills. Duties and Responsibilities: - Develop and document technical release team processes and workflows - Write clear, testable release team's user stories with acceptance criteria - Produce clear written communication explaining technical concepts to non-technical audiences Success Factors: - Strong analytical and problem-solving skills - Excellent time management and organizational skills - Ability to work with cross-functional teams including developers, QA, product owners, and business users - Commitment to professional growth and learning Skills and Experience: - Bachelor's degree in business, information systems, or related field - 5+ years of experience in technical writing or business analysis, with at least 3 years focused on Salesforce - Extensive understanding of Jira and Confluence - Strong understanding of Salesforce platform capabilities, limitations, and best practices - Excellent communication, stakeholder management, and problem-solving skills Preferred: - Experience with Salesforce release cycles, sandbox strategy, SFDX source driven development, change sets, and deployment tools (e.g., Copado and Github workflows) - Salesforce certifications (e.g., Salesforce Administrator, Advanced Admin, Business Analyst, or Platform App Builder) - Background working with the Department of Veterans Affairs and/or other government agencies. About Semper Valens Solutions: Semper Valens Solutions, Inc. (SVS) is a Service-Disabled Veteran Owned Small Business (SDVOSB) providing Cost Effective Software and Systems Engineering, Field Support, Training and Full Life cycle Support Management to the DOD and VA community. At Semper Valens, our vision is to remain a creative, cutting edge and cost-effective solutions provider where our shared intellect, industry experience, and technology excellence, make a positive difference in our customer's success. Our solutions help bridge the gap between IT and business prioritizations to optimize budgets, risks and operational processes. We search for outstanding technical professionals, hiring at all levels of the experience spectrum; intermediate, journeyman and senior. Consider us for your career plan. Semper Valens Solutions is an Equal Opportunity Employer Semper Valens Solutions proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital/parental status, pregnancy/childbirth, or related conditions, physical or mental disability, genetic information, status as a Disabled Veteran, Recently Separated Veteran, Active-Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law. If you require a reasonable accommodation to apply for a position with Semper Valens Solutions through its online applicant system, please contact Semper Valens Solutions Human Resources Department at (830) 899-6870. Semper Valens Solutions is an affirmative action/equal opportunity employer - minorities, females, disabled, and protected veterans are urged to apply. Applicants have rights under Federal Employment Laws. All Jobs at Semper Valens Solutions: https://sempervalens.com/careers

United States
Job Closed