SAP Concur

Title: Solution Advisor - Plan-SAP IBP(APO)- SAP MRO- SAP eSPP - Exec Level Demos Location: Toronto, ON, CA, M5K 1B7 Department: Sales Job Description: Requisition ID: 450712 Work Area: Sales Expected Travel: 0 - 40% Career Status: Professional Employment Type: Regular Full Time Career Level: T4PF Hiring Manager: Brad Harris Recruiter Name: Timothy Moore Additional Locations: Virtual - Canada What you'll do: As the Solution Advisor (SA), you will be the go-to person for any solution or product questions within the sales team. You will leverage your deep expertise in specific solutions to support the entire sales cycle, from identifying opportunities to post-sale customer support. Additionally, you will assist customers in expanding their current SAP footprint to maximize value for their organization. - Provide deep solution-specific expertise to support new sales and adoption for key customers - Provide both standard and customized/personalized solution demonstrations that bring SAP solutions to life and show customers the value of SAP. - Support the Account Team by delivering solution presentations and events to identify and qualify new opportunities and drive adoption and consumption of SAP solutions - Evaluate account qualification criteria to determine further investment in pursuing opportunities - Establish yourself as a thought leader within the account team and fine-tune account strategy - Collaborate with the team in creating overall themes and competitive differentiation - Conduct vigorous dry runs on strategic deals and customer engagements - Transition engagement to implementation partner/ Services teams effectively - Engage with customers to continue selling the vision of SAP solutions and ensure eagerness for renewal - Leverage digital assets throughout the customer engagement, including demos, presentations, and other content - Support answering RFP’s. - Hands-on configuration of SAP solutions to support the scripted requirements provided by customers. - Interpret customer requirements and configure the SAP solutions to meet these requirements. - Support One to Many Demand Generation activities at Trade Shows. - Develop videos of demonstrations that can be reused by partners and other virtual account teams. What you bring: - Professional hands-on experience with SAP EAM Solutions including Plant Maintenance, RSH and mobile solutions. - Professional experience in EH&S, Projects, Business Networks a plus - Dynamic Presentation Skills and ability to capture and retain the audience’s attention through assuming the customer’s persona - Focus on Business Process excellence and end to end process in a story format - Professional experience with large software/IT organization or industry specific organizations, preferably in a solution-specific segment - SAP product experience (or similar) and/or 15+ years of relevant solutions/industry/Lines of Business experience - Specific Knowledge of SAP Asset Management solution areas: Functional Locations, Work Orders, Lock Out Tag Out, etc. - Working knowledge of Cloud, Hosted Services, and Software as a Service/Platform as a Service models in the Business-to-Business Environment - Viewed as a solutions/Lines of Business/Industry expert across SAP with a track record of success - Focus on creating compelling storylines and themes for customer interactions - Ability to quickly understand customer business goals and ensure they are at the center of recommended solutions - Passion and energy in all customer interactions Meet your team: - Customer Advocate: Collaborate to complement solution expertise and support customers - Global Digital Content Factory: Leverage digital assets created by the team throughout customer engagement - Implementation Partner/Customer Services & Delivery: Efficiently transition customer engagement for successful deployment and realization of solution value - SAP Account Teams: Share best practices and collaborate on providing solutions and services support across the entire customer journey. Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. We win with inclusion SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com. For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 187700-399600. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount, and any actual payout amount is dependent on company and personal performance. A summary of benefits and eligibility requirements can be found by clicking this link: www.SAPNorthAmericaBenefits.com. Due to the nature of the role, which involves global interactions with SAP entities, as well as with employees and stakeholders in Canada, functional proficiency in English is required for positions based in the Quebec. AI Usage in the Recruitment Process For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process. Please note that any violation of these guidelines may result in disqualification from the hiring process. Requisition ID: 450712 | Work Area: Sales | Expected Travel: 0 - 40% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: Virtual - Canada #LI-Hybrid

Title: Customer Success Manager Generalist Location: Ciudad de México, MX, 06500 Department: Consulting and Professional Services Job Description: We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. COMPANY DESCRIPTION SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures. SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift-up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives. About the Role The SAP Cloud Success organization is aiming to create an industry-leading Digital customer engagement experience that provides an easy-to-use digital entry point with on-demand access to self-help and guidance from SAP (via our Customer Success Managers) to our customers. CSMs will use a low touch/virtual engagement approach in order to provide an excellent customer experience across a large portfolio of customers (80-100). The objective of this function will be to optimize the customer onboarding and adoption processes, improve renewal rates, increase customer satisfaction, and champion customer success through a consistent, efficient, scalable methodology across different SAP cloud lines of business. Further responsibilities: - Onboard New customers - Conduct virtual onboarding sessions and regular check-ins during the implementation phase - Share important SAP resources with customers such as webinars, trainings, events, or relevant best practices - Assist customers in case of showstoppers and roadblocks - Drive customer adoption and respond to risk scenarios - Engage 1:1 with priority customers as well as execute 1:many initiatives to drive customer outcomes at scale - Pursue high standards of customer engagement and satisfaction with a focus on customer loyalty by sharing tools, processes & resources - Identify customers at risk and take appropriate actions by involving Cross-Functional Teams or sharing relevant best practices - Act as trusted advisor and be first point of contact for non-technical inquiries - Build and leverage a network of key internal stakeholders from different functions that can support customer success - Analyze and interpreting customer data to prioritize customer engagements - Contribute to improve overall customer satisfaction & accelerate SAP’s reference pipeline Requirements: Location: Ciudad de México, México - Experience in a client facing role, managing complex customer relationships, preferably in the Software industry in areas such as Pre-Sales, Customer Engagement, Customer Success Management or Consulting - Previous experience working with SAP cloud SaaS solutions like S/4HANA Cloud, Supply Chain Management, Human Experience Management, BTP, Customer Experience, or FSM would be a plus - Experience managing high volume of customer engagements - Proven experience working with diverse, cross functional teams, both virtually and globally - Motivation and flexibility to work in a dynamic organization, with the ability to learn quickly and adapt to a fast-changing environment - Strong orientation towards teamwork and collaboration - Strong interpersonal skills which aid to build relationships externally and internally - Creative problem solving under pressure when working through customer issues - Excellent listening, written and oral communication skills - Fluency in Spanish and English. WHAT YOU GET FROM US Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now SAP'S DIVERSITY COMMITMENT To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company. SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com). Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. We win with inclusion SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com. For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. Successful candidates might be required to undergo a background verification with an external vendor. AI Usage in the Recruitment Process For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process. Please note that any violation of these guidelines may result in disqualification from the hiring process. Requisition ID: 449892 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

Title: Business Processes Senior Consultant for QM and PP in CoE EMEA Location: Budapest, HU, 1031 Department: Consulting and Professional Services Job Description: We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures. SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives. YOUR FUTURE ROLE As Business Processes Senior Consultant your tasks are: - Support our customers on their transformation to SAP S/4HANA / Intelligent Enterprise - Act as functional and technical expert for resolving issues in S/4HANA, Digital Manufacturing and other systems - Delivery of remote and onsite services together with our experts for global customers with focus on system optimization, conceptual planning as well as empowering the customers with newest best practice knowledge. - Analysis of highly complex business processes including root cause analysis and optimization in heterogenous system landscapes with focus on the logistics and production processes in SAP PP, QM, DM and PEO. - Continuous development of your functional and technical skills in S/4HANA, solutions in SAP Industry Cloud and BTP. - Being a team player, building up strong networks within SAP and working collaboratively and passionately with others (this is one of the key cornerstones for our success). - Being a team lead for service delivery teams and escalation teams. - Mentoring and training the Early Talents in our team. YOUR PROFILE - SAP hands-on expertise in one, ideally at least 2 following solution areas: - - SAP Production Planning, SAP PP-PI - SAP Quality Management - SAP Digital Manufacturing - SAP Materials Management - - Integration Knowledge either between S/4HANA and MES or between PLM to S/4HANA (PLMSI, PDMI,..) - - Good understanding of manufacturing execution and assembly processes - SAP Master Data - Minimum of 5-7 years of experience in Development, Support or Consulting in one of the expertise areas mentioned above. - Practical experience in managing customers, SAP implementation projects, service deliveries and/or project management. - Good communication skills with a convincing and friendly appearance. - High-quality service mindset and the capability to perform well under pressure in a dynamic environment. - Generic programming Skills in ABAP, Java or other software development experience. - Fluent German is a plus. ABOUT THE TEAM Customer Services and Delivery drives software adoption, ensuring customers implement and run what they buy whilst safeguarding maintenance and subscription. Using our unparalleled expertise, we guide our customers throughout the entire lifecycle to make the benefits of digital transformation a reality, end to end. The strength of our Centers of Expertise (CoE), as part of Customer Engagement and Adoption, is to analyze customer solutions with 360° view with service delivery teams combining experts for all relevant software components including application, database and technology, as well as engaging a strong backoffice support. As member of the CoE SCM team in Budapest, Hungary you will work with SAP’s premium customers. Our team primarily focuses on and planning the digital transformation, assessing SAP solutions incl. functional and technical design, performance critical processes, assessment of implementation and upgrades, monitoring during testing and GoLive. You are a part of a highly motivated and diverse team with colleagues from 10 nations. The position can be filled as part time position. Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. We win with inclusion SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com. For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. Successful candidates might be required to undergo a background verification with an external vendor. AI Usage in the Recruitment Process For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process. Please note that any violation of these guidelines may result in disqualification from the hiring process. Requisition ID: 446493 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

Title: Digital Marketing Specialist Location: Bellevue, WA, US, 98004 Hybrid Full-time Department: Marketing Job Description: We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. What you'll do: The SAP Concur Digital Experience & Engagement team is seeking a versatile Digital Marketing Specialist to support the strategy and execution of our end‑to‑end digital ecosystem. In this role, you will focus primarily on review sites marketing tactics to drive brand credibility, visibility, and conversion, while also supporting TripIt email marketing initiatives. You will collaborate with cross‑functional and global stakeholders to optimize customer touchpoints that influence the prospect and customer journey. This position offers strong opportunities for professional growth within a dynamic and creative marketing environment. This role may require flexibility to attend meetings and calls outside of standard business hours due to collaboration with global teams. What you bring: - Execute ongoing review sourcing campaigns, including day‑to‑day activation and optimization. - Monitor performance across review platforms and deliver optimization recommendations based on trends, sentiment, and engagement. - Partner closely with the SEO team to ensure alignment on AI‑driven optimization, discoverability, and content strategy across review ecosystems. - Build and operationalize a review response strategy, aligning closely with community management and social teams to ensure consistent voice and timely engagement. - Manage content updates, messaging alignment, and ongoing optimization across key review sites. - Monitor performance, sentiment, and engagement metrics on review platforms, translating insights into actionable recommendations. - Support programs that encourage authentic customer reviews in alignment with brand and compliance guidelines. - Support the execution of TripIt email marketing programs, including content setup, scheduling, QA, and deployment. - Collaborate with stakeholders to ensure email messaging aligns with campaign objectives and customer lifecycle moments. - Assist with reporting and analysis of email performance, identifying optimization opportunities to improve engagement and effectiveness. Required & Preferred Qualifications - 1–3 years of experience in digital marketing, content marketing, or related field. - Bachelor’s degree in Marketing, Business, or a related discipline, or equivalent practical experience. - Hands‑on experience with digital marketing tools and platforms such as review site platforms, email marketing tools, Adobe, Drupal, or other web CMS platforms. - Experience supporting or executing email marketing programs is preferred. - Strong passion for delivering world‑class customer and digital experiences. - Experience working in a global environment with remote or distributed teams. - Excellent troubleshooting, problem‑solving, and organizational skills. - Ability to manage multiple priorities while maintaining attention to detail in a fast‑paced environment. - Strong analytical skills with a data‑driven mindset. - Excellent written and verbal communication skills. - Ability to pass a background check. Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. We win with inclusion SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com. For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 69800 - 118800(USD) USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits. AI Usage in the Recruitment Process For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process. Please note that any violation of these guidelines may result in disqualification from the hiring process Requisition ID: 449712 | Work Area: Marketing | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

Title: User Assistance Developer/Technical Writer Location: Prague 5, CZ, 158 00 Department: Software-Design and Development Job Description: We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. Like engineering, product, and UX, User Assistance (UA) is a core function. It goes into every app and every feature that SAP develops. It's the UI text that users see as they interact with our software, in-app feature walkthroughs and onboarding via WalkMe, and the content that appears when our customers interact with Joule. It’s the information that allows our users to install, configure, customize, and use SAP software -- but it's not documentation as usual. As an experienced User Assistance Developer, you are responsible for the delivery and outcome of your assigned projects and product areas. Documentation, UI copy writing, generative AI and prompt writing, and WalkMe solutions are your primary deliverables. With your years of experience in technical communications, you are skilled at planning, verbally communicating, and following up on team or project meetings with your peers and colleagues in product and UX. What You´ll Build Tasks - Author release notes, admin guides, end user help and publish monthly releases or off-cycle doc projects. - Researching information needs of users through collaboration both internally with subject-matter experts in product management. - Provide UI Copy for one or more products. Virtual collaboration required for requests in Europe, Brazil, India, and North America. - Work with in-house AI solutions to efficiently product content. - Follow SAP and Concur UA documentation processes. Responsibilities - Completes many documentation deliverables with autonomy while working collaboratively on projects involving UI copy. - Ensures UI texts are clear and translatable and supports the tasks of the user. - Acts as an advocate for an excellent user experience. - Actively collaborates and communicates with internal stakeholders (e.g., product, release readiness, project managers, UX) to develop and review UA deliverables. - Provides regular status updates to managers and immediate team members when applicable - Proofreads and edits content for relevance and linguistic correctness, as well as for terminology that is simple, consistent, and that conforms to industry standards. - Gives, receives, and implements feedback on UA deliverables. - Uses the Concur applications (mobile and web) to test the accuracy of UA deliverables. What you bring - Minimum 5+ years as a User Assistance Developer or Technical Writer - 2 + years experience with UI copy writing - 2+ years experience authoring and publishing with Ixiasoft Oxygen XML Editor - 1+ years experience with AI prompt engineering, JIRA, and GitHub - Excellent written and spoken skills in English. Communicates clearly and concisely in colleague interactions in person, via email/chat tools, or in virtual meetings. Senior UA peers never need to correct your work for spelling/grammar issues. Resume sand cover letters is your first and most important chance to impress us. - Demonstrated communication skills required for hosting meetings and conducting Q&A sessions with subject matter experts. - Proven User Assistance skills in the following areas: - Accountability: works on large, complex activities, using demonstrated creativity and expertise and applying specialist professional knowledge to deliver high quality results / technical solutions - Communication: contributes actively to build common ground for cooperation, communicates relevant messages in a timely manner and with constructive feedback to cross functional colleagues & managers Where you belong Reporting to the Concur EMEA UA Manager located in Prague, Czech Republic, your portfolio of work will involve comprehensive content contributions to multiple Concur products. Many products are managed and engineered over multiple timezones. Members of SAP Concur UA are currently located in Canada, USA, Brazil, Hungary, India, and the Czech Republic. We typically meet with each other virtually and a few times weekly near the start of North America’s business day to discuss many important topics and strategy. As this role is hybrid office and remote, you will be expected to spend part of your week in the Prague office to work effectively with colleagues in UA, UX, and localization. Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. We win with inclusion SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Title: Digital Customer Success Manager (DCSM) - Generalist NA - Public Sector Location: Newtown Square, PA, US, 19073 Hybrid Full-time Department: Consulting and Professional Services Job Description: We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. About the Role The SAP Cloud Success organization is aiming to create an industry-leading Digital customer engagement experience that provides an easy-to-use digital entry point with on-demand access to self-help and guidance from SAP (via our Digital Customer Success Managers) to our customers. DCSMs will use a low touch/virtual engagement approach in order to provide an excellent customer experience across a large portfolio of customers (80-100). The objective of this function will be to optimize the customer onboarding and adoption processes, improve renewal rates, increase customer satisfaction, and champion customer success through a consistent, efficient, scalable methodology across different SAP cloud lines of business. Further responsibilities: - Onboard New customers - Conduct virtual onboarding sessions and regular check-ins during the implementation phase - Share important SAP resources with customers such as webinars, trainings, events, or relevant best practices - Assist customers in case of showstoppers and roadblocks - Drive customer adoption and respond to risk scenarios - Engage 1:1 with priority customers as well as execute 1:many initiatives to drive customer outcomes at scale - Pursue high standards of customer engagement and satisfaction with a focus on customer loyalty by sharing tools, processes & resources - Identify customers at risk and take appropriate actions by involving Cross-Functional Teams or sharing relevant best practices - Act as trusted advisor and be first point of contact for non-technical inquiries - Build and leverage a network of key internal stakeholders from different functions that can support customer success - Analyze and interpreting customer data to prioritize customer engagements - Contribute to improve overall customer satisfaction & accelerate SAP’s reference pipeline Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. We win with inclusion SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com. For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted annual combined range for this position is . The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits. AI Usage in the Recruitment Process For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process. Please note that any violation of these guidelines may result in disqualification from the hiring process. Requisition ID: 448074 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid Requirements: Location: North America Experience in a client facing role, managing complex customer relationships, preferably in the Software industry in areas such as Pre-Sales, Customer Engagement, Customer Success Management or Consulting Previous experience working with SAP cloud SaaS solutions like S/4HANA Cloud, Supply Chain Management, Human Experience Management, Customer Experience, or FSM would be a plus Experience managing high volume of customer engagements Proven experience working with diverse, cross functional teams, both virtually and globally Motivation and flexibility to work in a dynamic organization, with the ability to learn quickly and adapt to a fast-changing environment Strong orientation towards teamwork and collaboration Strong interpersonal skills which aid to build relationships externally and internally Creative problem solving under pressure when working through customer issues Excellent listening, written and oral communication skills

Title: Digital Customer Success Manager (DCSM) - Generalist NA - West Location: Bellevue, WA, US, 98004 Hybrid Full-time Department: Consulting and Professional Services Job Description: We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. About the Role The SAP Cloud Success organization is aiming to create an industry-leading Digital customer engagement experience that provides an easy-to-use digital entry point with on-demand access to self-help and guidance from SAP (via our Digital Customer Success Managers) to our customers. DCSMs will use a low touch/virtual engagement approach in order to provide an excellent customer experience across a large portfolio of customers (80-100). The objective of this function will be to optimize the customer onboarding and adoption processes, improve renewal rates, increase customer satisfaction, and champion customer success through a consistent, efficient, scalable methodology across different SAP cloud lines of business. Further responsibilities: - Onboard New customers - Conduct virtual onboarding sessions and regular check-ins during the implementation phase - Share important SAP resources with customers such as webinars, trainings, events, or relevant best practices - Assist customers in case of showstoppers and roadblocks - Drive customer adoption and respond to risk scenarios - Engage 1:1 with priority customers as well as execute 1:many initiatives to drive customer outcomes at scale - Pursue high standards of customer engagement and satisfaction with a focus on customer loyalty by sharing tools, processes & resources - Identify customers at risk and take appropriate actions by involving Cross-Functional Teams or sharing relevant best practices - Act as trusted advisor and be first point of contact for non-technical inquiries - Build and leverage a network of key internal stakeholders from different functions that can support customer success - Analyze and interpreting customer data to prioritize customer engagements - Contribute to improve overall customer satisfaction & accelerate SAP’s reference pipeline Requirements: - Location: North America - Experience in a client facing role, managing complex customer relationships, preferably in the Software industry in areas such as Pre-Sales, Customer Engagement, Customer Success Management or Consulting - Previous experience working with SAP cloud SaaS solutions like S/4HANA Cloud, Supply Chain Management, Human Experience Management, Customer Experience, or FSM would be a plus - Experience managing high volume of customer engagements - Proven experience working with diverse, cross functional teams, both virtually and globally - Motivation and flexibility to work in a dynamic organization, with the ability to learn quickly and adapt to a fast-changing environment - Strong orientation towards teamwork and collaboration - Strong interpersonal skills which aid to build relationships externally and internally - Creative problem solving under pressure when working through customer issues - Excellent listening, written and oral communication skills Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. We win with inclusion SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com. For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted annual combined range for this position is . The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits. AI Usage in the Recruitment Process For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process. Please note that any violation of these guidelines may result in disqualification from the hiring process. Requisition ID: 448075 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid