• Responsible for managing inbound calls throughout your entire shift • Effectively utilize multiple tools and more than ten systems to accurately and efficiently assist travelers • Handle emails and process requests while multitasking in a fast-paced environment • De-escalating challenging calls • Collaborating with the team

Role Description ¿Tienes experiencia en ventas y te apasiona ofrecer soluciones a las personas? ¡Esta es tu oportunidad para crecer con una de las compañías líderes en Call Center! Qualifications - Experiencia mínima de 6 meses en áreas comerciales de call center o presencial, de preferencia en ventas de seguros (certificada). - Bachiller Culminado. - Ganas de aprender y crecer profesionalmente. - Actitud proactiva y orientada a resultados. Requirements - Una vez apruebes la entrevista, se inicia el proceso de contratación. Benefits - Horarios: Lunes a Viernes de 07:00 am a 18:00 pm y sábados de 8:00 am a 14:00 pm. Jornada semanal de 44 horas. - Salario Básico: $1.750.905 + $249.095 Subsidio de transporte + atractivas comisiones sin techo + todas las prestaciones de ley. - Comisiones Promedio de $400.000, por cumplimiento de metas de venta y objetivos. - Crecimiento Profesional: Oportunidades de desarrollo dentro de una empresa sólida y en expansión. Company Description ¡No dejes pasar esta oportunidad de ser parte de INTELCIA! 🚀 ¡Te esperamos para que hagas parte de nuestro equipo!

• To provide inbound or outbound non-promotional disease state related education and/or support to identified customers as directed by the client company • To provide therapy education and support • To collect, confirm and enter demographic data into the designated Client Relationship Management system (CRM) for program enrollment and program documentation, as required • Maintaining excellent quality and provide superior customer service while adhering to program call guides, talking points, FAQs. • To use only approved materials provided by Inizio or by the client, without changing, copying, or distributing the information • To attend and successfully complete all trainings, courses and related competency assessments per the program requirements within an appropriate standard and specified timeframe • Complete all required administrative responsibilities within the deadlines required for the program, and Inizio Engage. e.g. computer updates, emails, and time reporting • Attend local and national program meetings and/or conferences, as required and if possible • Adhere to all company and client policies, procedures and training requirements • Perform other reasonable duties as requested • Must safeguard patient privacy and confidentiality in remote setting by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA) including call monitoring of Inizio Engage staff to ensure they are adhering to this requirement set forth by US Department of Health and Human Services • Return and maintain all company equipment and materials according to company instructions

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. Summary As a Call Center- USA REMOTE at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position. Your role in our mission This is an important position in Gainwell’s commitment to helping clients deliver better health and human services outcomes. - Provide knowledgeable responses to basic client questions; elevate more complex cases to appropriate staff as needed - Put your skills to work to solve client problems, update account history and follow up with clients to confirm their inquiry or request is resolved - Adhere to the client’s SLAs and consistently meet production targets - Collaborate with team members, management and clients to resolve client inquiries; cross-train new resources in customer service processes - Process client inquiries more efficiently and effectively by reviewing and recommending changes to procedures and workflow What we're looking for - 2 or more years of call center experience - Background with healthcare experience - Strong problem-solving skills to bring inquiries to effective resolution - Strong customer service skills with an emphasis on written and oral communication to respond to inquiries professionally - Ability to understand your role on a team and identify the correct stakeholders to consult to resolve client inquiries What you should expect in this role - REMOTE - The candidate must be able to commit to attending all scheduled training sessions for 90 consecutive days, with no absences unless excused in advance or due to a verified emergency. - #LI-REMOTE #LI-LS2 - Hours of Operation: 8:00 AM ET – 5:00 00 PM ET candidate must be able to work any assigned 8 hour shift between these hours. - In order to effectively work as a teleworker with Gainwell, employees' Broadband Internet connections, should have a minimum speed of 24MBS download and 8MBS upload. The pay range for this position is $29,100.00 - $41,600.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities. We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings. Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.