Role Description - Lead and oversee multiple projects within the program to ensure alignment with organizational goals and strategic objectives. - Develop program plans, including scope, timelines, resource allocation, budgets, and success metrics. - Coordinate and support project managers, providing guidance, removing roadblocks, and ensuring consistent communication and execution across all workstreams. - Monitor program performance, track milestones, and produce clear progress reports for senior leadership and key stakeholders. - Identify, assess, and mitigate risks, issues, and dependencies that may impact program delivery. - Manage program budgets, track expenditures, and ensure financial accountability and alignment with approved funding. - Facilitate cross-functional collaboration between internal teams, vendors, and external partners. - Establish and maintain strong stakeholder relationships, ensuring transparent communication and expectation management. - Drive continual process improvement, implementing best practices for program execution, documentation, and governance. - Ensure compliance with organizational policies, regulatory requirements, and contractual obligations. - Support change management initiatives, including training, communication, and adoption strategies for new processes or systems. - Present program updates to executive leadership, steering committees, and other governing bodies. - Ensure deliverables meet quality standards and that outcomes achieve the intended business value. Qualifications - Proven ability to manage complex programs with multiple stakeholders, timelines, and dependencies. - Strong understanding of project management methodologies (Waterfall, Agile, or hybrid). - Demonstrated experience with budgeting, forecasting, and financial oversight. - Excellent communication, presentation, and stakeholder-management skills. - Strong analytical and problem-solving abilities with a focus on proactive risk mitigation. - Ability to lead cross-functional teams and influence without direct authority. - Proficiency in project management tools such as MS Project, Smartsheet, Jira, Monday.com, or similar. - Ability to travel as needed to support program needs. Requirements - 5+ years of project or program management experience, preferably overseeing multi-state or multi-team initiatives. - Minimum BA degree in related field. - Must be a sole US citizen without dual citizenship. - Must be able to successfully pass various background screening requirements including criminal history, education, credit, and drug screen as well as obtain any required program specific credentials and certifications. Preferred Qualifications - PMP, PgMP, Agile, or other recognized project/program management certifications. - Experience managing government, regulatory, or large enterprise programs. - Knowledge of contract management, vendor oversight, and procurement processes. Benefits - This is a Remote opportunity. Preference for candidates residing in Northeastern US or Midwest US regions. - The US base salary for this full-time position is $112,000 - $140,000 plus bonus and benefits. - Our salary ranges are determined by role, level, and location. - Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Core Business Hours - Travel: 25% - 80 Hours Bi-Weekly

Program Context: Mcare IT Modernization Program “The Pennsylvania Insurance Department (PID), Medical Care Availability and Reduction of Error Fund (Mcare or Agency) is seeking a modified Commercial Off-The-Shelf (COTS) solution to administer excess Medical Professional Liability (MPL) system administration of coverage and compliance, claims, and fiscal operations; configurable workflows; robust data management and reporting; and responsive customer service” Key characteristics of the program include: · Government project operating in a regulated environment · 3-year program · Primarily waterfall delivery approach, with defined phases, formal stage gates, and structured approvals · Strong emphasis on documentation, compliance, auditability, and operational readiness · Multiple vendors and stakeholders requiring coordinated planning and execution Role Overview The individual will be responsible for architecting, establishing, and operationalizing IT Service Management (ITSM) for the Mcare IT Modernization Program, with a design that can scale to other programs and the broader organization over time. The role will author, implement, and maintain the Information Technology Service Management Plan (ITSMP) aligned to ITIL best practices and contractual requirements, ensuring service readiness for go-live and steady-state operations. In addition to the ITSM architect responsibilities above, the role will provide traditional technical project management as a secondary function focused on the delivery of defined technical capabilities, in support of the Program Manager. Key Responsibilities IT Service Management Architecture & Service Operations Enablement (primary; ≈60–70%) · Establish the ITSM architecture and roadmap for Mcare, including authoring and maintaining the Information Technology Service Management Plan (ITSMP) aligned to ITIL best practices and contractual requirements. · Establish the service management framework (roles/RACI, governance, cadences, escalation paths, service KPIs) and document end-to-end ITSM processes (procedures, templates, controls, and handoffs), ensuring alignment and implementation in the required tooling and reporting approach in coordination with internal teams, vendors, and stakeholders. · Lead the stand-up and operationalization of service management functions, including: o Service Desk o Incident, Problem, and Change Management o Availability, Capacity, Performance, and Reliability Management o Patch, Release, and Configuration Management o Data, Event, and Monitoring / Observability Management o Security and Vulnerability Management o Contingency, Continuity, and Disaster Recovery coordination · Ensure ITSMP and service operations are compliant with applicable policies, standards, audit expectations, and required tooling. · Define the managed service approach to ensure services are positioned to meet defined SLAs/OLAs; support definition of the service catalog, support model, escalation paths, and on-call expectations as applicable. · Establish service reporting and performance management, including: o Monthly SLA reporting o Monthly maintenance and operations (M&O) reporting covering incidents, security, performance, reliability, and recovery metrics · Establish the continual service improvement (CSI) framework (KPIs, reporting, governance, and intake process), develop the initial improvement roadmap/backlog, and transition ownership to the steady-state service operations team post go-live. Technical Capability Project Management (secondary; ≈30–40%) · Manage the delivery of defined technical capability deliverables across multiple workstreams by coordinating the right technical SMEs, tracking commitments, and driving closure through established program governance. · This role is not expected to be the primary technical expert, but must be technically fluent enough to plan work, challenge assumptions, and ensure readiness for operational handoff. Technical capabilities may include (non-exhaustive): o Accessibility (WCAG conformance) o Compliance, Cybersecurity and Risk Management (NIST 800-53, SOC 2, OWASP, audit, penetration testing, Software Composition Analysis, etc.) o Cloud & Infrastructure (SaaS deployment on Azure, DR, etc.) o Integration (REST API, FTP, etc.). o SDLC (Software Development Plan, Interface Control Document, Training Strategy, Testing Strategy, Environment & Release Management, etc.) · Maintain integrated work plans, schedules, dependencies, and milestones; publish status in a consistent cadence. · Translate technical requirements into actionable tasks and formal deliverables; ensure acceptance criteria and approvals are obtained per program standards. · Coordinate across technical teams, vendors, customers, and stakeholders to ensure deliverables are completed in alignment with scope, schedule, quality, and governance. · Provide hands-on project support for process- and documentation-heavy deliverables (e.g., plans, procedures, readiness checklists) when needed. · Maintain RAID items (risks, issues, decisions, dependencies), escalate promptly, and drive resolution with accountable owners. · Define and enforce operational readiness and handoff requirements for each delivered technical capability (support model inputs, monitoring/alerting requirements, runbooks/knowledge articles, change/release readiness, and training). Required Qualifications · Strong working knowledge of ITIL (certification preferred).

• Lead end-to-end program management for critical security initiatives including API key security, Account Takeover (ATO) prevention, login access controls, and other risk/security/fraud prevention measures • Drive cross-team dependencies and collaboration between security, fraud operations, and product engineering teams • Track, communicate, and resolve program blockers across multiple workstreams • Develop implementation roadmaps and execution strategies for complex security features • Partner with engineering managers to define technical requirements and prioritize security enhancements • Establish metrics and reporting processes to measure program effectiveness and security outcomes • Facilitate decision-making processes when trade-offs are required between security, user experience, and development timelines • Represent OAP security initiatives in cross-functional meetings and leadership reviews

Why You'll Love World Market You won’t find a store and team like this anywhere else! We're passionate about our mission to delight customers with a unique, ever-changing marketplace of products from around the world. Our assortment is curated with stylish home décor, quality furniture, thoughtful gifts, time-honored handicrafts, and international food and beverage favorites. From handpicked finds to heartfelt teamwork, World Market is where uniqueness isn’t just celebrated—it’s what sets us apart. Our team means the world to us! We value authenticity, empowerment and respect and we take pride in what we do. If you’re looking for a collaborative, fast-moving environment where your contributions are valued, growth is supported and you can have a little fun—you’ve found it! When you join our team, you’ll enjoy: - Benefits that support health, financial security, and personal life needs. Learn more about benefits and eligibility for Medical, Dental, and Vision Insurance, and more! - Paid vacation and paid sick time - 401(k) plan with Roth option and company match - Employee Assistance Program and wellness resources to be and do your best - Sample Sales and up to 30% shopping discount on our unique finds for you and your designated shopper - Work life balance and work from home flexibility - Working with a team who thinks the world of you What You’ll Do The Financial Systems Technical Lead is responsible for supporting, enhancing, and leading maintenance and technical direction of the organization’s financial and accounting systems, with primary responsibility for Lawson Financials (Infor) operating on an AS/400 (IBM i) platform. This role partners closely with Finance and Accounting leadership to provide process expertise, system guidance, and high‑quality technical solutions. This position serves as the technical subject‑matter expert for Lawson, associated integrations, and financial software products. The role also upholds development standards, ensures audit compliance support, and maintains secure, stable, and scalable financial system operations. Principal duties and responsibilities: - Develop deep functional knowledge of Finance and Accounting processes, including GL, AP, AR, Fixed Assets, Cash Management, Inventory Control, and the Retail Stock Ledger. - Collaborate with business partners to gather requirements, document workflows, and translate needs into system designs and enhancements. - Advise on retail accounting system practices, ensuring solutions align with industry standards and business needs. - Serve as the Lawson Financials technical expert, managing configurations, user interfaces, and integrations. - Partner with Accounting/Finance to enhance and automate operational processes and establish a roadmap for modernization of Accounting applications. - Oversee engineering design, development, testing, and deployment of AS/400 (IBM i) programs using RPG IV, Free‑Form RPG, CL, SQL, and related tools. - Maintain overall engineering and AS/400 development standards, job scheduling structures, and secure coding practices. - Lead and coordinate cross‑functional IT/Finance projects, managing timelines, requirements, testing, and implementation steps. - Act as technical owner for financial software products, coordinating upgrades, patches, and vendor interactions. - Provide Level‑3 production support for financial systems and integrations. - Maintain technical documentation, including architectural diagrams, interface specifications, testing evidence, and audit compliance artifacts. - Evaluate new technologies and recommend system improvements or modernization initiatives. - Mentor Technology team members and provide guidance on AS/400 and Lawson best practices. Remote Work Location: This is a fully remote position, with responsibilities that require strong communication skills and the ability to thrive in a virtual work environment. Experience & Skills You'll Bring - 6–8+ years supporting financial or ERP systems. - Strong, hands‑on experience with Lawson (Infor) Financials is required. - Expertise with AS/400 (IBM i) platform development is desirable, along with knowledge of related programming standards, utilities, and best practices. - Experience supporting financial applications in a retail environment is strongly preferred. - Experience integrating financial systems (APIs, batch jobs, EDI, file‑based interfaces, et al). - Strong analytical, problem‑solving, and communication skills. - Ability to manage full project lifecycle, including requirements, design, development, testing, and deployment. - Ability to work independently, manage multiple priorities, and provide leadership within the Technology team. - Comfortable with technical concepts such as tables, queries, and integrations. - Solid understanding of accounting fundamentals such as invoice date vs. posting date, accruals, reversals, and timing differences. - Proven ability to bridge Finance and Technology and translate needs between the two. - Track record of solving financial variances and finding errors hidden in legacy logic. - Experience troubleshooting data flows such as Concur expense files, bank file imports, batch jobs, and nightly feeds. - Ability to build cross-functional understanding of financial systems and reduce reliance on tribal knowledge. CA Pay Range is $155,000 to $170,000 annually #LI-LO1 #LI-Remote Full time and Part time associates are eligible to participate in the Company’s 401(k) retirement savings plan after three (3) months of service. Benefits for full-time employment on the first of the month following 30 days of continuous employment include offerings for programs including Medical, Dental, Vision, Prescription Drug, Life Insurance, Flexible Spending, Commuter Benefits and Employee Assistance. If you need reasonable accommodations to complete the on-line application, please contact the Human Resource Department: Phone: 1-833-680-2399 Email: hrsupport@worldmarket.com This email address is only to request reasonable accommodation for the application process due to a medical condition. If you do not need a reasonable accommodation for such reason, please use the apply button below to complete an application and upload your resume. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable laws, which depending on your location may include the Fair Credit Reporting Act, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the Los Angeles City Fair Chance Act. An Equal Opportunity Employer It is the policy of World Market, LLC. to recruit, hire, train, promote, transfer and compensate our associates and provide all other conditions of employment including Company sponsored events without regard to race, color, creed, religion, national origin, age, sex, gender identity, genetic information, marital status, lawful alien status, sexual orientation, physical or mental disability, citizenship status, veteran status, employment status or any other basis prohibited by applicable law.