World Market

Role Description The Sr. Product Manager, Omni-Channel drives the strategy, roadmap, and execution of the company’s omni-channel growth initiatives and special projects across the full path to purchase — spanning Ecommerce, Order Management, Supply Chain, and Store Technology, with cross-over into corporate systems. This role is the “glue” that connects dedicated Product Managers in each functional area, partnering with them to own the end-to-end omni-channel roadmap, drive cross-domain initiatives and special projects, and ensure a seamless, consistent customer experience from product discovery through fulfillment, post-purchase, and return. You will collaborate with business partners, subject matter experts, analytics, and IT to review business processes, define requirements and stories, ensure delivery of new features and functionality, and identify future optimizations that scale across channels. Principal Duties and Responsibilities: - Drive product vision - Own and drive the omni-channel roadmap and special projects, partnering with the functional-area PDMs and business owners to assemble, sequence, and prioritize cross-domain initiatives into a unified, companywide plan. - Build an inspiring product vision that connects front-end customer experiences with back-end fulfillment, inventory, and store capabilities into a single, cohesive journey. - Define feasibility and best-practice testing components, and create supporting user stories, business requirement documents, and specifications for these projects (e.g., ROI analyses, functional specifications, use cases, usability scenarios). - Cross-functional partnership - Work closely with other Product Managers, Project Managers, engineers, and IT across the current tech stack to identify interdependencies and incorporate every business line into our technology plans. - Facilitate cross-functional processes that help scale the company’s performance, serving as the liaison across Ecommerce, Order Experience, Inventory Management, Supply Chain, Store Operations, Marketing Technology, Finance, IT, and QA to align on specifications for new features and functionality. - Participate in Design, Development, Quality Assurance, and UAT cycles and sign off on features and projects before implementation across systems. - Seek improvement recommendations from key business stakeholders across channels, incorporate them into the product roadmap, and perform cost/benefit analyses to determine priority and feasibility. - Technical expertise - Breadth across the omni-channel tech stack, including Ecommerce Platform, Order Management System, Store Technology, Supply Chain / Warehouse Management, and the integration points into corporate systems. - Comprehensive understanding of order-to-cash, fulfillment, logistics, order routing and routing rules for distribution through multiple locations (DCs and Stores), and post-purchase actions such as payments, refunds, appeasements, fraud, and tax. - Understanding of how data and inventory thread across platforms, enabling consistent availability, pricing, and customer experience regardless of channel. - Research and recommend “best practices” based on competitive analysis for omni-channel features and projects. - Measurement mindset - Measure and track project performance and provide the organization with pre- and post-launch results analysis. - Identify metrics and key performance measures across channels, and use data to drive decisions that enhance the customer and user experience. Qualifications - Relevant undergraduate BA, BS degree in IT or Business, or equivalent experience. - 5+ years of retail product management experience within multi-channel retailers, with a track record of bringing customer-facing and operational technology products to market across multiple domains. - Deep subject matter expertise and applications experience in two or more of the following: Ecommerce Platform (Salesforce Commerce Cloud), Order Management System (IBM Sterling Order Management), Store Technology / Point of Sale, Supply Chain / Warehouse Management, Inventory Management, Payment Systems, Omni-Channel Experience. - Demonstrated ability to drive initiatives that span multiple technologies and teams, managing interdependencies and orchestrating delivery across systems that do not report into a single organization. - Full lifecycle implementation experience: creating requirement documents, user acceptance testing (UAT), usability testing, and A/B testing methodologies. - Experience with Scrum/Agile software development methodology. - Strong organizational, time management, and prioritization skills, managing multiple projects and work streams simultaneously. - Excellent team player with strong verbal, interpersonal, and written communication skills, applying innovative ideas and critical thinking to projects. - A highly motivated, self-directed problem solver who anticipates needs and thrives in a fast-paced retail environment, with a sense of urgency, strong work ethic, and a sense of humor. Requirements - This role is open to remote candidates; however, there is a preference for individuals based in or near the CA Bay Area. - CA Pay Range is $155,000 - $185,000 annually. Benefits - Benefits that support health, financial security, and personal life needs. - Paid vacation and paid sick time. - 401(k) plan with Roth option and company match. - Employee Assistance Program and wellness resources to be and do your best. - Sample Sales and up to 30% shopping discount on our unique finds for you and your designated shopper. - Work life balance and work from home flexibility. - Working with a team who thinks the world of you.

Role Description The E-commerce team is responsible for driving an aggressive omni-channel retail vision at World Market and sits at the forefront of growth for our brand. This fast-paced, dynamic team is focused on innovating our current Ecommerce experience to become a best-in-class digital experience for our customers. As the E-commerce Production Category Associate, you will serve as the subject matter expert for your ecommerce business categories, owning how products are set up, presented, discovered, and ultimately perform online. - Translate buying and merchandising strategies into accurate and compelling onsite experiences. - Ensure every SKU and product display page in your category is configured and displayed to the highest standard. - Partner closely with Merchandise Buyers, Inventory, Ecom Production, and Site Merchandising teams. - Assess product and category performance, analyze customer purchasing trends, and identify opportunities to enhance discoverability and improve customer experience. If you love combining data, product knowledge, and customer experience with cross-functional collaboration to create best-in-class and frictionless shopping experiences, this role puts you at the center of making it happen. We are currently hiring for two E-commerce Production Category Associate roles: - Ecom Production Category Associate - Furniture, Outdoor, Textiles, Home Accents - Ecom Production Category Associate - Gourmet, Seasonal Home Decor, Kitchen/Tabletop, Boutique Qualifications - 2-3 years of experience in ecommerce, site merchandising, merchandise buying, product setup, or related digital role. - Experience in omnichannel environment preferred. - Understanding of omnichannel workflows, dropship operations, and digital assortment planning. - Proficiency in retail math and business performance analysis. - Strong verbal and written communication skills. - Advanced Excel skills with ability to manage large datasets. - High attention to detail with experience managing complex data and product setup. - Strong organizational skills with the ability to manage multiple tasks, deadlines, product flows, and category priorities. - Solid foundation of digital merchandising and customer experience best practices. - Proven ability to use competitive and business insights to prioritize and execute front-end experiences. - Experience with Salesforce Commerce Cloud or similar enterprise ecommerce platform preferred. - Experience with site analytics and business intelligence tools (Adobe Analytics, Tableau, or similar tools). - Experience with project management platforms (Asana, Smartsheet, Jira, or similar platforms). Requirements - Serve as the category product expert, owning the front-end product display and overall customer experience. - Attend and participate in merchandising presentations to align on core, seasonal, and strategic assortment direction. - Apply key product knowledge to improve selling and conversion performance based on assortment strategy, growth initiatives, channel availability, and industry benchmarks. - Collaborate with merchandising and inventory teams to translate category objectives into optimized category and product page shopping experiences. - Partner with buying and production teams to determine optimal SKU setup. - Own end-to-end QA, validation, and optimization of SKU, set, bundle, and collection configuration. - Collaborate with product management, tech, and operations teams to troubleshoot and resolve issues. - Lead, maintain, and refine product attribution and categorization strategies. - Monitor VOC tools and customer feedback to identify issues and recommend optimizations. - Drive product categorization, filters, sorting, and taxonomy improvements. - Collaborate with ecommerce site merchandisers on seasonal shops and cross-category initiatives. - Apply SEO/GEO best practices to improve organic visibility. - Analyze product category performance using financial reporting and data tools. - Execute reporting and analysis to identify category and shopping behavior opportunities. - Contribute to seasonal hindsight reports by summarizing wins, learnings, and opportunities for future improvement. Benefits - Benefits that support health, financial security, and personal life needs. - Paid vacation and paid sick time. - 401(k) plan with Roth option and company match. - Employee Assistance Program and wellness resources. - Sample Sales and up to 30% shopping discount. - Work life balance and work from home flexibility. - Working with a team who thinks the world of you.

Why You’ll Love World Market You won’t find a store and team like this anywhere else! We're passionate about our mission to delight customers with a unique, ever-changing marketplace of products from around the world. Our assortment is curated with stylish home décor, quality furniture, thoughtful gifts, time-honored handicrafts, and international food and beverage favorites. From handpicked finds to heartfelt teamwork, World Market is where uniqueness isn’t just celebrated—it’s what sets us apart. Our team means the world to us! We value authenticity, empowerment and respect and we take pride in what we do. If you’re looking for a collaborative, fast-moving environment where your contributions are valued, growth is supported and you can have a little fun—you’ve found it! When you join our team, you’ll enjoy: - Benefits that support health, financial security, and personal life needs. Learn more about benefits and eligibility for Medical, Dental, and Vision Insurance, and more! - Paid vacation and paid sick time - 401(k) plan with Roth option and company match - Employee Assistance Program and wellness resources to be and do your best - Sample Sales and up to 30% shopping discount on our unique finds for you and your designated shopper - Work life balance and work from home flexibility - Working with a team who thinks the world of you What You’ll Do The Construction Manager will provide project management, planning, design and financial oversight of all aspects of the construction process for assigned new store and store remodel projects. Oversees the daily operations of the construction process, directs, and manages project teams to establish operational priorities and to build and maintain relationships with service area partners and staff. This is a remote position primarily responsible for projects in the West coast, Northwest, Southwest and Mid-West areas of the United States. Candidate ideally lives central to one of these areas. However, projects occur all throughout the United States, and projects may be assigned outside of these areas. - Conduct site visits and prepare project work scopes consistent with operational needs and budget allowances. - Develop and manage project budgets consistent with scope and timeline requirements for new store development or renovation projects. - Review outside project scopes, budgets and schedules prepared by Landlords and Developers, provide feedback and participate in project development discussions. - Conduct reviews of lease agreements sections as required to assist Real Estate department in regards to construction related issues. - Manage architects, engineers and other outside consultants as needed for new store and remodel projects. - Conduct reviews of construction documents to insure consistency with company prototype standards, development agreements, and site specific needs. - Place orders with and manage outside supply and service vendors to ensure timely delivery and performance of company responsible items. - Oversee, bidding process and negotiate construction costs for assigned projects. Implement, manage and maintain construction budgets and schedules. - Prepare and present cost vs budget summaries for new stores and remodels projects, for review by team members. - Prepare and issue standard contracts for General Contractors, Architects and other consultants for assigned projects. Work with upper management on contract variations to ensure proper documentation is executed. - Conduct on-site periodic inspections to insure accuracy of reports, resolve disputes or problems and insure consistency in details and construction standards between all projects. - Monitor project progress, construction and development schedules within the budgeted guidelines to ensure projects are completed on time and are aligned with the company goals and objectives. - Communicate project status to team members in a timely manner by addressing concerns and maintaining consistent follow –up on outstanding issues. - Insure that all required construction documentation is collected, reviewed and stored to properly memorialize new store and remodel projects. - Develop and maintain relationships with General Contractors and vendors to ensure future company development goals. What You’ll Bring - Bachelor's Degree or equivalent in either Architecture, Engineering or Construction Management or a related field (experience would be considered in lieu of the college degree). - Minimum of 5-7 years of experience managing the construction of retail new store and remodel projects. - Experience with bidding, negotiations, budgeting, planning and project management are required. - Good understanding construction plans and other related construction documentation - Computer skills working with Word, Excel, Teams, and web-based file sharing formats - Good written and verbal communications skills - Collaborative approach with a willingness to partner with team members. - Average of 6-10 days per month of travel CA Pay Range is $110,000 - $140,000 annually #LI-LO1 #LI-Remote Full time and Part time associates are eligible to participate in the Company’s 401(k) retirement savings plan after three (3) months of service. Benefits for full-time employment on the first of the month following 30 days of continuous employment include offerings for programs including Medical, Dental, Vision, Prescription Drug, Life Insurance, Flexible Spending, Commuter Benefits and Employee Assistance. If you need reasonable accommodations to complete the on-line application, please contact the Human Resource Department: Phone: 1-833-680-2399 Email: hrsupport@worldmarket.com This email address is only to request reasonable accommodation for the application process due to a medical condition. If you do not need a reasonable accommodation for such reason, please use the apply button below to complete an application and upload your resume. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable laws, which depending on your location may include the Fair Credit Reporting Act, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the Los Angeles City Fair Chance Act. An Equal Opportunity Employer It is the policy of World Market, LLC. to recruit, hire, train, promote, transfer and compensate our associates and provide all other conditions of employment including Company sponsored events without regard to race, color, creed, religion, national origin, age, sex, gender identity, genetic information, marital status, lawful alien status, sexual orientation, physical or mental disability, citizenship status, veteran status, employment status or any other basis prohibited by applicable law.

Why You'll Love World Market You won’t find a store and team like this anywhere else! We're passionate about our mission to delight customers with a unique, ever-changing marketplace of products from around the world. Our assortment is curated with stylish home décor, quality furniture, thoughtful gifts, time-honored handicrafts, and international food and beverage favorites. From handpicked finds to heartfelt teamwork, World Market is where uniqueness isn’t just celebrated—it’s what sets us apart. Our team means the world to us! We value authenticity, empowerment and respect and we take pride in what we do. If you’re looking for a collaborative, fast-moving environment where your contributions are valued, growth is supported and you can have a little fun—you’ve found it! When you join our team, you’ll enjoy: - Benefits that support health, financial security, and personal life needs. Learn more about benefits and eligibility for Medical, Dental, and Vision Insurance, and more! - Paid vacation and paid sick time - 401(k) plan with Roth option and company match - Employee Assistance Program and wellness resources to be and do your best - Sample Sales and up to 30% shopping discount on our unique finds for you and your designated shopper - Work life balance and work from home flexibility - Working with a team who thinks the world of you What You’ll Do The Financial Systems Technical Lead is responsible for supporting, enhancing, and leading maintenance and technical direction of the organization’s financial and accounting systems, with primary responsibility for Lawson Financials (Infor) operating on an AS/400 (IBM i) platform. This role partners closely with Finance and Accounting leadership to provide process expertise, system guidance, and high‑quality technical solutions. This position serves as the technical subject‑matter expert for Lawson, associated integrations, and financial software products. The role also upholds development standards, ensures audit compliance support, and maintains secure, stable, and scalable financial system operations. Principal duties and responsibilities: - Develop deep functional knowledge of Finance and Accounting processes, including GL, AP, AR, Fixed Assets, Cash Management, Inventory Control, and the Retail Stock Ledger. - Collaborate with business partners to gather requirements, document workflows, and translate needs into system designs and enhancements. - Advise on retail accounting system practices, ensuring solutions align with industry standards and business needs. - Serve as the Lawson Financials technical expert, managing configurations, user interfaces, and integrations. - Partner with Accounting/Finance to enhance and automate operational processes and establish a roadmap for modernization of Accounting applications. - Oversee engineering design, development, testing, and deployment of AS/400 (IBM i) programs using RPG IV, Free‑Form RPG, CL, SQL, and related tools. - Maintain overall engineering and AS/400 development standards, job scheduling structures, and secure coding practices. - Lead and coordinate cross‑functional IT/Finance projects, managing timelines, requirements, testing, and implementation steps. - Act as technical owner for financial software products, coordinating upgrades, patches, and vendor interactions. - Provide Level‑3 production support for financial systems and integrations. - Maintain technical documentation, including architectural diagrams, interface specifications, testing evidence, and audit compliance artifacts. - Evaluate new technologies and recommend system improvements or modernization initiatives. - Mentor Technology team members and provide guidance on AS/400 and Lawson best practices. Remote Work Location: This is a fully remote position, with responsibilities that require strong communication skills and the ability to thrive in a virtual work environment. Experience & Skills You'll Bring - 6–8+ years supporting financial or ERP systems. - Strong, hands‑on experience with Lawson (Infor) Financials is required. - Expertise with AS/400 (IBM i) platform development is desirable, along with knowledge of related programming standards, utilities, and best practices. - Experience supporting financial applications in a retail environment is strongly preferred. - Experience integrating financial systems (APIs, batch jobs, EDI, file‑based interfaces, et al). - Strong analytical, problem‑solving, and communication skills. - Ability to manage full project lifecycle, including requirements, design, development, testing, and deployment. - Ability to work independently, manage multiple priorities, and provide leadership within the Technology team. - Comfortable with technical concepts such as tables, queries, and integrations. - Solid understanding of accounting fundamentals such as invoice date vs. posting date, accruals, reversals, and timing differences. - Proven ability to bridge Finance and Technology and translate needs between the two. - Track record of solving financial variances and finding errors hidden in legacy logic. - Experience troubleshooting data flows such as Concur expense files, bank file imports, batch jobs, and nightly feeds. - Ability to build cross-functional understanding of financial systems and reduce reliance on tribal knowledge. CA Pay Range is $155,000 to $170,000 annually #LI-LO1 #LI-Remote Full time and Part time associates are eligible to participate in the Company’s 401(k) retirement savings plan after three (3) months of service. Benefits for full-time employment on the first of the month following 30 days of continuous employment include offerings for programs including Medical, Dental, Vision, Prescription Drug, Life Insurance, Flexible Spending, Commuter Benefits and Employee Assistance. If you need reasonable accommodations to complete the on-line application, please contact the Human Resource Department: Phone: 1-833-680-2399 Email: hrsupport@worldmarket.com This email address is only to request reasonable accommodation for the application process due to a medical condition. If you do not need a reasonable accommodation for such reason, please use the apply button below to complete an application and upload your resume. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable laws, which depending on your location may include the Fair Credit Reporting Act, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the Los Angeles City Fair Chance Act. An Equal Opportunity Employer It is the policy of World Market, LLC. to recruit, hire, train, promote, transfer and compensate our associates and provide all other conditions of employment including Company sponsored events without regard to race, color, creed, religion, national origin, age, sex, gender identity, genetic information, marital status, lawful alien status, sexual orientation, physical or mental disability, citizenship status, veteran status, employment status or any other basis prohibited by applicable law.