• Identify sales opportunities and provide technical knowledge • Create reports on customer requirements and costs • Serve in cross-functional after sales team for product launches • Partner with product management to identify technical changes

• Design and build composable ERP modules that solve real operational problems for retailers, manufacturers, and B2B businesses • Work across the stack - from GraphQL APIs and business logic to React frontends built on our AppShell framework • Create abstractions that balance flexibility with opinionated defaults, making modules easy to adopt and customize • Collaborate with forward deployed teams to understand customer needs and incorporate learnings into the module library • Occasionally embed with forward deployed teams to deliver for end-customers and validate module designs • Coach and review designs and code from technical partners and forward deployed teams, maintaining quality standards across the Omakase ecosystem • Document module patterns and contribute to our deployment playbook

• Be the Striim product expert and trusted technical advisor during application deployment. • Own customer-reported application issues and provide timely solutions support. • Provide syntactical suggestions and fixes to application code. • Be the in-house customer champion, coordinating with Striim customer support and stakeholders to drive technical advocacy, product evolution, and technical innovation. • Prioritize and manage multiple open cases efficiently. • Use the java IDE and built-in debugger to isolate code exceptions. • Follow up to ensure applications are fully functional post-troubleshooting. • Perform database performance tuning and optimization. • Assist the Striim Technical Support team in reproducing customer product-related issues. • Track customer issues, collaborate with support on customer-training-related matters, and work with the customer to develop and track product feature requests (PFRs). • Set up and manage internal systems (Docker, RDBMS, etc.) to reproduce customer issues.

• Lead the onboarding of web applications into a CDN, ensuring proper security policy integration and optimized delivery • Manage WAFs deployed on-premises, in the cloud, or in hybrid environments, including those co-managed with external service providers • Configure, maintain, and tune WAF rules to protect against web application threats, including OWASP Top Ten risks • Set up and execute DAST scans on web applications to identify vulnerabilities in runtime environments, validate WAF coverage, and provide actionable remediation guidance • Collaborate with development, infrastructure, and SOC/IR teams to ensure findings are triaged, addressed, and documented • Monitor application traffic and threat activity, leveraging automation and analytics to detect and respond to anomalies • Perform continuous testing and tuning of WAF policies based on threat intelligence, logs, and scan results • Contribute to incident response efforts related to application-layer attacks and vulnerabilities • Develop and maintain documentation related to WAF policies, scan results, application mappings, and remediation plans