Role Description A growing, national facial aesthetics practice is seeking an experienced Client Experience Advocate to serve as the first point of contact for prospective patients. This is a remote, consultative sales role focused on relationship-building, guidance, and follow-through. The Advocate represents our physicians during early conversations, helping individuals feel informed, confident, and ready to schedule a no-obligation consultation. While this role is non-clinical and does not involve discussing medical details or procedures, it plays a key role in motivating and guiding individuals toward the next step. This is not a scripted call-center position. Successful Advocates are confident, emotionally intelligent communicators who can build trust quickly and guide conversations toward clear outcomes. Professionals from teaching, coaching, advising, and other consultative backgrounds have performed especially well in this role. Core Responsibilities - Engage with prospective patients by phone as the initial point of contact - Build trust-based relationships through thoughtful, one-on-one conversations - Use open-ended questions and active listening to understand goals, concerns, and readiness - Educate individuals on the consultation process and next steps (non-clinical only) - Inspire confidence and excitement around scheduling a consultation, without pressure - Manage inbound, form-based leads and conduct outbound follow-up (no cold calling) - Maintain accurate documentation and follow-up in the CRM system - Demonstrate resilience and consistency across varied conversation outcomes Ideal Personality & Skills - Confident, emotionally intelligent communicator - Consultative, relationship-driven, and outcome-aware - Comfortable guiding conversations toward next steps - Patient, empathetic, and respectful when discussing personal topics - Resilient and adaptable when outcomes are not immediate - Organized, reliable, and self-motivated in a remote environment Background & Experience - Proven success in consultative or relationship-based sales, advisory, or client-facing roles - Teaching, coaching, counseling, or mentoring backgrounds have translated particularly well into success in this position - Comfortable conducting meaningful conversations by phone rather than using scripts - Experience with CRM or client management tools preferred - Healthcare or aesthetics experience is not required but helpful; training will be provided Compensation & Benefits - Competitive hourly base pay - Performance-based incentives tied to completed consultations - Fully remote position - Ongoing training and development - Supportive, physician-led organization Equal Opportunity Statement We are an equal opportunity employer and value diverse backgrounds, experiences, and perspectives. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Position Summary: The Customer Advocate serves as the initial point of contact for plan participants, assisting them with inquiries related to their benefits, such as Flexible Spending Accounts, Health Savings Accounts, and COBRA. This role requires excellent communication, problem-solving abilities, and a dedication to providing top-tier customer service. Customer Advocates are expected to work effectively in a high-call-volume environment, proactively resolving participant needs, and guiding users through available resources and tools for self-service. Hours of Operation: - Monday – Friday: 7:00 am – 4:00 pm CST (Your working hours must fall within these hours) Principal Duties & Responsibilities: - Customer Support: - Serve as the first point of contact for participants on inquiries, providing timely and accurate information. (Intermediate) - Educate participants on benefits processes, assisting with plan details and HSA investment options to enable self-sufficiency. (Intermediate) - Resolve inquiries and issues, striving for first call resolution, including complaint resolution and escalations. (Advanced) - Proactive Issue Management: - Identify and execute necessary actions for issue resolution, setting clear and achievable expectations with participants. (Intermediate) - Document all activities for quality and metrics tracking using the Customer Relationship Management (CRM) system. (Intermediate) - Compliance & Professionalism: - Maintain professionalism and empathy in interactions, especially during difficult situations, upholding HIPAA and privacy regulations. (Advanced) - Display consistent adherence to quality standards and service excellence in alignment with organizational values. (Advanced)

• Serve as a trusted advisor and strategic partner to some of the most innovative healthcare organizations globally. • Influence client success at the highest levels, drive measurable business outcomes, and strengthen Solventum’s position as a leader in Health Information Systems. • Cultivate executive-level relationships, drive top quartile client performance, proactively removing barriers inhibiting success and looking for growth opportunities within the organization. • Advise clients on business process and customer workflow improvement that takes place in this changing market segment. • Drive cross-functional focus on Customer Outcomes, Value, and Experiences. • Engage with technical teams for any integration needs. • Champion continuous improvement through Voice of Customer (VOC) programs, innovation initiatives and process improvements. • Elevate client visibility through strategic recognition programs and reference opportunities. • Monitor for emerging risks and escalate to implementation, support, and development functions when warranted. • Lead ROI analysis and performance reviews to demonstrate solution impact and inform executive decision-making.

• Responsible for high-level relationship management for one or more assigned clients. • Serves as the primary management contact and client liaison. • Identifies areas where continuous improvements can be applied. • Manages operational aspects of projects and is responsible for the oversight of vendors and subcontractors. • Leads the sales effort for incremental revenue opportunities and contract renewals. • Represents the enterprise to the client and the client to the enterprise. • Maintains contact with client at an executive level, focusing on the strategic nature of the relationship.