• Customer support via Zendesk, chat and phone, ensuring efficient and personalized assistance; • Quoting, booking, issuing and reissuing domestic travel services, including air, road, accommodation and car rentals; • Use of systems such as Sabre and E-LATAM, among others, with user-level knowledge; • Provide immediate feedback on incidents to the corporate department, including compliments, complaints and suggestions for improvement; • Maintain and update the Help Center, ensuring accurate and up-to-date information; • Act as an intermediary between the corporate department and other departments, ensuring alignment and effective communication.

• Define, implement, and manage the organization’s cloud architecture strategy, incorporating cloud adoption plans, application modernization approaches, and cost optimized design principles • Design and govern application architectures deployed in cloud environments, ensuring scalability, reliability, security, and alignment with enterprise standards. • Architect and oversee implementation of core cloud infrastructure components, including compute, storage, identity, and security services, emphasizing automated, repeatable deployment patterns • Design and implement secure cloud networking architectures that connect distributed, hybrid, and enterprise systems, incorporating zero trust principles and cybersecurity requirements • Integrate identity federation and modern authentication mechanisms, including SAML and OAuth 2.0, to support secure access and zero trust access controls across cloud platforms • Design and oversee cloud-based delivery platforms, including frontend and backend services, leveraging automated provisioning and deployment pipelines to ensure consistency across the systems engineering lifecycle • Establish and enforce secure cloud storage and computing environments in compliance with applicable cybersecurity standards, directives, and policies • Lead architectural initiatives that promote a cloud-first approach and support enterprise modernization efforts • Lead collaboration with engineers, architects, and stakeholders to design and implement enterprise cloud solutions • Engage with customer leadership and technical stakeholders to support solution development and architecture discussions • Conduct architecture assessments and provide recommendations for future-state cloud environments • Lead technical workshops and discovery sessions to support solution design and modernization planning • Resolve cloud architecture implementation issues during integration, testing, and deployment phases • Provide technical leadership supporting operational strategies aligned with program objectives • Ensure 100% of planned hours are worked and recorded • Identify and forward to leadership any opportunities that could lead to growth within your work area • Participate in growth efforts as requested • Ensure all contractual deliverables are met or exceeded to the customer's satisfaction • Complete personal PDP and attend Staff Meetings and Storytime (with camera on) • Build productive and positive professional relationships with clients within your program • Execute all contract requirements as assigned in accordance with the contract-specific LCAT and requirements • Perform other related duties as assigned

Description COMMUNITY DEVELOPMENT, SENIOR ADVISOR - CONSULTANT Your passion is supporting communities with implementing best practice strategies to provide expert consulting skills and programmatic expertise to serve the needs of low- and moderate-income families.  At ICF you can put that passion into action by joining our team of experts working to support our work with the U.S. Department of Housing and Urban Development (HUD) to provide technical assistance, specifically for the Office of Affordable Housing Programs (OAHP). This position is ON-CALL (part-time with variable hours) and work remote.  Assignments are made on a demand-response basis so hours are completely variable.  Apply today to become part of our great team of experts! What you’ll be doing: - Support a national team of training and technical assistance providers, dedicated to the field of affordable housing - Work with a diverse set of stakeholders including cities, counties, states and nonprofit entities receiving technical assistance through HUD and other industry partners - Focus on the field of HUD affordable housing programs, including the HOME Investment Partnerships, National Housing Trust Fund, and other related programs - Develop/deliver training sessions, conference presentations, workshops, and webinars - Focus on best practice and innovative strategies related to affordable housing programs. - Contribute to the design of tools, drafting of reports, and development of policy guidance - This is a home-based position and up to 25% travel may be required Basic Qualifications you’ll need to have:  - Bachelor’s Degree or equivalent in Public Administration, Planning, Public Policy, Government or a related discipline or minimum 10 years of professional experience in similar field - Minimum of 20 years knowledge in HUD Office of Affordable Housing Programs - Demonstrated success developing and delivering trainings, workshops and webinars; facilitation, and public speaking to a variety of audiences. Preferred Skills/Experience:  - Experience and expertise in other federal mainstream housing and services programs - Previous work with other governmental agencies, a plus - Broad knowledge in cross-cutting Federal requirements (e.g., Labor, Fair Housing, Relocation, etc.) a plus       Professional Skills: - A commitment to affordable housing and serving all of those who are underserved - Excellent verbal, interpersonal and written communication skills - Strong analytical, problem-solving and decision-making capabilities to analyze situations, identify existing or potential problems, and recommend solutions - Ability to multi-task with various projects and responsibilities - Proficiency in MS Office Applications (Word, PowerPoint, Outlook, Excel) Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.  Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.  However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.   Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $192,171.00 - $326,691.00 Nationwide Remote Office (US99)

Description ON-CALL SENIOR RESEARCH CONSULTANT The Workforce Innovations, Emergency Preparedness and Poverty Solutions (WIPPS) practice works to improve the conditions of America's most at-risk populations and provide strategic consulting support to workforce development agencies throughout the United States. The team provides rigorous technical assistance, training, and research support to address a diverse set of critical social issue areas including employment and workforce programs, health care emergency preparedness and critical infrastructure protection and planning, economic mobility, food security and fatherhood and family support initiatives. Our work is done in a professional, collegial, and intellectual environment that allows individuals the latitude they need to perform work that parallels their passions. Currently, we are seeking a candidate for an on-call research consultant position to contribute to our growing portfolio of Federal, state, and local workforce development and research projects. The successful candidate will join our team remotely and in an on-call capacity. This position is ON-CALL (part-time with variable hours) and work remote. Assignments are made on a demand-response basis so hours are completely variable. Key Responsibilities: - Provide methodological and research expertise and oversight of workforce projects, including designing and implementing evaluations, evidence reviews and research projects. - Provide training and capacity building in research methods and approaches to clients and staff. - Lead capture and develop winning proposals to continue project growth across Federal, state and commercial clients. - Provide writing and presentation support across an array of deliverables, analyses, program trends/outcomes reports, and stakeholder publications/products. Basic Qualifications - PhD in measurement and evaluation, political science, educational psychology, or related social services field. - Minimum 20 years of experience working with Federal and/or state workforce agencies, regional and local workforce entities, employers, community colleges, and/or nonprofits with a strong workforce development, economic transformation, and sector-based focus. - Expertise in leading and supporting systematic evidence reviews for federal and private sector clients across a range of human services topics. Professional Skills You Will Use - Ability to work both independently and on a core team of staff members - Demonstrated ability to present complex information in an understandable and compelling manner - Demonstrated experience showing strong critical thinking and problem-solving skills paired with a desire to take initiative - Strong presentation and communication skills Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.  Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.  However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.   Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $131,256.00 - $223,134.00 Nationwide Remote Office (US99)