Description and Requirements The Team You'll Join At MetLife, we work to make a meaningful impact on the lives of our customers and communities. Within Global Technology & Operations (GTO), our diverse team of engineers, analysts, developers, and project managers collaborates to build innovative solutions that address core business challenges. As a Senior Operations Quality Claims Analyst for Long‑Term Disability (LTD), you will help ensure we consistently deliver high‑quality claim experiences by conducting quality reviews, identifying improvement opportunities, and driving operational excellence. How You'll Help Us Build a Confident Future (Key Responsibilities) In this role, you will: - Conduct quality evaluations of LTD claims to ensure we meet or exceed customer expectations. - Identify trends, root causes, and quality gaps through data analysis, providing timely and actionable feedback to associates and leadership. - Collaborate with training, procedures, product, and service delivery teams to address discrepancies and recommend improvements. - Coach and mentor LTD associates to strengthen claim‑handling performance. - Support broader LTD quality initiatives and perform additional responsibilities as needed. What You Need to Succeed (Required Qualifications) - 3+ years of experience managing LTD claims across diverse customer groups - Strong verbal and written communication skills - Proficiency in Excel, including pivot tables and formulas - Excellent report writing and presentation abilities - Demonstrated critical thinking, attention to detail, analytical, and problem‑solving skills What Gives You an Edge (Preferred Qualifications) - Prior training or people‑management experience - Bachelor's degree in a related field or equivalent experience - Experience with STD, State Plans, PFML, or other Absence Management Solutions (AMS) The expected salary range for this position is $50,000 - $80,169. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms. Benefits We Offer Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more! About MetLife Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us! MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics"). If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. MetLife maintains a drug-free workplace. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities. $50,000 - $80,169

Join Us! Take the next step in your journey at Inspira Financial. You will help businesses and individuals thrive today, tomorrow, and into retirement. Become part of a company that is people centric and client obsessed in every interaction; a community of forward-thinking individuals focused on driving results to deliver our mission with an unwavering commitment to integrity. Join us as we strengthen and simplify the health and wealth journey -- relentlessly pursuing better outcomes for all. We believe in finding the best talent! While some roles are based at one of our office locations, remote roles can sit in any of the following states: AL, AZ, FL, GA, IA, IL, IN, MI, MN, MO, NC, NE, PA, SC, TN, TX, UT, VA and WV. Remote status and role locations are subject to change. Relocation is not provided. Employees within a 90-minute radius of our Oak Brook, IL headquarters are required to adhere to the company in-office work guidelines of 4 days per month minimum from 10 am to 2 pm (1 of the 4 days must be a Monday or Friday). This requirement does not apply to support specialist positions. Don't meet every single requirement? Here at Inspira Financial, we believe there is no "perfect" candidate and want to encourage applying even if all the requirements listed aren't met. Our goal is to build an authentic workplace by valuing diversity in our candidates. We work to ensure that our team reflects the diversity of the businesses and clients we serve. We are always looking to expand our growing team with dynamic and enthusiastic individuals. If you enjoy a collaborative, fun environment that champions career development, Inspira Financial is the place for you! We look forward to receiving your application! Check out this Inspira Financial video to learn more about our company! Inspira Financial provides health, wealth, retirement, and benefits solutions that strengthen and simplify the health and wealth journey. With more than 7 million clients, representing over $62 billion in assets, Inspira works with thousands of employers, plan sponsors, recordkeepers, TPAs, and other institutional partners -- helping the people they care about plan, save, and invest for a brighter future. Inspira relentlessly pursues better outcomes for all with our automatic rollover services, health savings accounts, emergency savings funds, custody services, and more. Learn more at inspirafinancial.com . We have been recognized for our remarkable growth on lists such as Crain's Fast 50 and Inc. 5000, and for our outstanding workplace culture and benefits with Built In's 2025 Best Places to Work and Gallagher's 2022 Best-In-Class Employer awards. Job Summary & Responsibilities The Manager, R&W Operations is a key operational leader reporting to the Director, Retirement & Wealth Operations. This role leads a team responsible for supporting Registered Investment Advisors (RIAs), Broker Dealers (BDs), Investment Sponsors, Platforms, and individual clients with Inspira accounts. The Manager oversees the delivery of exceptional service, operational accuracy, and regulatory integrity, while also driving advisor and sponsor relationship growth. The role is accountable for team performance, service quality, risk mitigation, relationship strategy, and effective cross-functional coordination. The incumbent develops team capabilities, manages complex issue resolution, and serves as the primary escalation point for high-value advisor and sponsor relationships. This position plays a critical role in strengthening strategic partnerships and enabling overall business growth. Duties & Responsibilities: • Lead, coach, and develop a team to ensure consistent delivery of high-quality service • Establish and monitor performance standards, KPIs, service levels, and quality metrics • Oversee daily operations including queue management, workload distribution, and responsiveness to advisors, sponsors, and clients • Serve as the primary escalation point for complex, high-risk, or sensitive advisor and client issues • Ensure team adherence to IRA regulations, IRS Code requirements, prohibited transaction rules, and complex investment guidelines • May oversee onboarding of new Advisor, BD, Sponsor, and Platform relationships to ensure accuracy and compliance • Review and resolve complex customer cases and resolution requests across the firm • Monitor relationship health and identify opportunities to strengthen advisor and sponsor partnerships • Partner cross-functionally with Compliance, Transfers, Asset Services, Operations, and Technology to resolve issues and improve workflows • Analyze trends, feedback, and performance data to drive continuous process improvement • Identify operational risks and implement corrective actions as needed • Lead or participate in departmental and enterprise-wide strategic initiatives and special projects • Maintain audit-ready documentation and ensure regulatory integrity • Foster a culture of accountability, professionalism, and continuous improvement • Perform other duties as assigned Leadership & Performance Management: • Coach and engage team members to drive high performance and accountability. • Lead a team of professionals providing service and operational support to institutional clients • Utilize data-driven insights to monitor and improve team performance. • Establish clear KPIs, leverage data insights, and drive accountability to achieve operational and strategic objectives. • Evaluate individual and team results to achieve departmental objectives. • Foster collaboration, innovation, and continuous improvement across onshore and offshore teams. Preferred Qualifications Education & Experience: • 7-10 years of experience in financial services • 1-3 years of leadership experience • Bachelor's Degree in Business, Finance, Accounting, or equivalent experience in related field • CISP Designation preferred • Alternative Asset experience a plus Skills & Abilities: • Strong ability to develop, mentor, and inspire leaders and teams. • Exceptional verbal and written communication skills, with the ability to explain complex topics clearly. • Advanced analytical, problem-solving, and decision-making capabilities. • Ability to balance strategic thinking with hands-on operational execution. • Proven success driving process improvement, automation, and operational scale. • Strong organizational, project management, and prioritization skills. • Ability to perform effectively in a fast-paced, high-volume, deadline-driven environment. • High degree of ownership, accountability, and attention to detail. • Proficiency in Microsoft Excel, Word, Outlook, and operational reporting tools. • Strong working knowledge of trust accounting systems and internal workflow platforms. • In-depth knowledge of custody operations, IRA rules, tax reporting, and regulatory requirements related to outgoing activity. • Consistently demonstrates a positive, flexible, and solution-oriented mindset. Compensation & Benefits $76,000-$95,000 per year

Role Description The Revenue Management Advisor I provides insight and advice to customers from both a Revenue Management and general operations perspective. Revenue Managers collaborate with representatives at all levels of the organization to understand and implement strategy as well as track and review overall performance. - Build and maintain relationships with customers and internal RealPage staff. - Review pricing recommendations with or on the customers behalf to ensure customer adoption and satisfaction. - Regular discussions with site, regional and asset managers related to pricing questions. - Consult with customers on operational questions related to Revenue Management. - Consult with customers on parameter reviews and tuning. - Articulate the revenue management value proposition and develop credibility for its concepts and benefits across client organizations. - Efficiently run multiple projects and use Salesforce to track and update project steps. - Effectively communicate technical items to IT Tech or Support and follow-up to ensure customer satisfaction. - Maintain a working knowledge of the integration with each Property Management System. - Identify opportunities for ongoing learning to ensure Revenue Management is fully adopted by the customer. - Prioritize requests for system enhancements and coordinate follow-up with the RealPage or customer’s product management group. - Provide input and feedback, from a business user’s perspective to the RealPage Product group, on solution features and functionality. - Coordinate with other RealPage teams as needed to facilitate timely implementation and overall client success. - Coordinate regular performance calls reporting to management regarding financial results, revenue management adoption behavior, leasing velocity and market conditions. Qualifications - Bachelor’s degree or equivalent combination of education and experience. - 3 years of experience in multifamily property management or related industry. - Experience using Microsoft office products; Microsoft Excel, Power Point and Word. - Excellent communication skills, both written and verbal, with ability to influence others. - Strong project management skills required; ability to manage multiple priorities simultaneously. - Ability to adapt to change and work well in an autonomous dynamic environment. - Ability to travel up to 20% and work outside normal business hours at times depending upon workload. - Demonstrated ability to proactively assess and address risk. - Analytical background and ability to learn new systems quickly. Requirements - 5 years of experience in multifamily property management or revenue management. (Preferred) - Familiarity with RealPage products or other property management software. (Preferred) Benefits - Health, dental, and vision insurance. - Retirement savings plan with company match. - Paid time off and holidays. - Professional development opportunities. - Performance-based bonus based on position. Pay Range USD $85,200.00 - USD $145,200.00 /Yr.

• Enterprise revenue strategy across a $1B+ healthcare system • Negotiation of high-impact Medicaid, Medicare, and commercial payer contracts • Development of value-based reimbursement models • End-to-end revenue cycle performance across multi-state operations • Optimization of reimbursement, cash flow, and revenue integrity • Alignment of revenue strategy with market expansion and service line growth