Job DetailsLevel: EntryJob Location: South Richland HQ - Richland, WA 99352Position Type: Part Time- HourlyEducation Level: High SchoolSalary Range: $17.13 - $29.53 HourlyTake a leap and join our team! We are in search of Member Contact Center Representatives to join our Credit Union, after 90+ days this position is eligible to work from home remotely. Candidates must reside in Washington to be eligible for remote work. Gesa also offers call center representatives competitive pay and monthly incentives. Training for this position is typically 6 weeks long and requires full-time hours during that period. At Gesa, we believe in the power of our people. Coming from all walks of life, our team members’ individual stories and unique experiences are our most valuable asset. But it’s how we come together, igniting our collective compassion and commitment to empowering our communities, that makes us succeed. Because we know we go further when we go together. Here you can join a team who is passionate about serving others, has a desire to do good, and shares a deep love of people. You can engage in meaningful work that impacts your community. You can challenge yourself and grow in your career. And, you can rest assured that your wellbeing and prosperity are our priority. Get to know us: About - Gesa Credit Union Role Summary: The Member Contact Center Representative serves the membership through effective communications, troubleshooting, proactive learning and deepening member relationship and adhering to established policies and/or procedures while providing exceptional service to members via the phone. This position requires high service standards by meeting/exceeding established performance metrics, quality scores, adherence to schedule and Member Satisfaction scores while demonstrating empathy, curiosity and expertise in all product and services to determine member needs. What You Will Be Doing: 1. Provides exceptional service to promote deep and lasting member relationships. 2. Answers general inquiries and performs account maintenance via phone or email channels. 3. Meets/exceeds key performance indicators (KPIs) expectations. 4. Researches and resolves problems under the guidance of the MCC Leadership or MCCR Lead with a sense of urgency. 5. Takes ownership of member concerns, sets the expectations, and provides prompt follow-up/resolution. 6. Identify opportunities to offer additional credit union products, promotions, and services to members and generates referrals that deepen relationships. 7. Maintains knowledge of credit union policies, procedures, and regulations. 8. Communicate effectively with members/ team members through various channels. About You: 1. Ability to organize and prioritize multiple tasks. 2. Resolves requests with a sense of urgency and escalates timely. 3. Promotes and participates in a cohesive team environment. 4. Effectively communicates ideas and information, both verbally and in writing. 5. Takes ownership and acts proactively to solve member concerns. 6. Utilizes tools and resources to solve complex inquiries. 7. Creatively thinks outside the box to resolve member concerns while adhering to policies and regulations. 8. Analyzes information and recommends achievable process improvements. 9. Excellent customer service and interpersonal skills. 10. Member-centric with a friendly, professional demeanor. QualificationsWhat You Will Need: 1. Minimum of a high school diploma; some college course work preferred; degree highly desirable. 2. 1+ year experience in a contact center environment. 3. 1+ years in a credit union or financial institution. 4. Some travel may be required to complete training or fulfill duties. 5. Courtesy, tact, and diplomacy with current and potential members, peers, and staff. 6. Proficient with Microsoft Office software and standard office equipment; proficiency with call center programs desired. 7. Familiarity and comfort with online systems and other technology. Our Team Member Value Proposition: In exchange for bringing your talent to Gesa, here are a just a few of the benefits and perks we offer: Competitive Pay Dental and Vision Insurance 8 days/year accrual of Paid Time Off – Plus 10 Paid Holidays! 401(k) Match Incentive Program Tuition Assistance and Student Loan Repayment Commuter Benefits Paid Time Off to Volunteer in the Community Product discounts Engaging Work Environment Rewards and Recognition Programs Salary Range: Richland, WA: $17.13-$25.99 Spokane, WA: $17.13-$25.99 Lynnwood, WA: $17.13-$29.53 *While the full earning scale is listed above, Gesa starts our team members at $19.50/hour for this position. Get wise to what’s possible with a career at Gesa. Join us! We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact the HR Department at (509) 378-3100 or hrmail@gesa.com to request an accommodation. Gesa Credit Union reserves the right to revise or change the job description as the need arises. This job description is not all inclusive of total job responsibilities nor does it constitute a written or implied contract of employment. Selected candidate(s) must be able to pass a pre-employment credit/background check. Gesa Credit Union is an Equal Opportunity Employer and strong advocate of workforce diversity. Race/Color/Gender/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Veteran. Equal Employment Opportunity (gesa.com)

For over 35 years, Peak Technologies has been at the forefront of providing end-to-end enterprise mobility, managed services, printing and mobile data capture solutions for performance-driven organizations focused on the optimization of supply chain and field-based business processes. JOB SUMMARY & SCOPE: Responsible for the development and execution of a strategic sales plan to achieve market sales targets, corporate objectives, promote revenue growth and client satisfaction for clients focusing on Print-Media Solutions (Printers, Labels, Supplies) KEY ACCOUNTABILITIES: - Develop and execute effective sales programs that will retain and develop a current book of business as well as attract additional accounts for the profitable company growth. - Development of new business: Identify key target accounts and explore other business opportunities - Implement strategies to increase recurring revenue streams and maintain gross margins focusing primarily on Print-Media Solutions (Printers, Labels and Supplies) product categories. - Develop annual sales plan and quotas in support of organizational strategy and objectives. - Direct the implementation and execution of sales reporting, policies and practices to include forecasting and pipeline management. - Participate in alignment of multiple channel selling strategies. - Provide input and support to company leadership in the development of affiliations and partnership arrangements. - Other duties and responsibilities as assigned. EDUCATION + EXPERIENCE + KEY TRAITS: - Minimum of 5 years’ selling experience selling Printing Solution (Printers, Supplies, Labels) Solutions - Bachelor's degree (B. A.) from four-year college or university; up to 5 years related experience and/or training; or equivalent combination of education and experience. - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. - Competencies: Sales Management, organizational development skills and competencies. TYPICAL PERFORMANCE TARGETS: - SERVICE DELIVERY: Sustained, measured excellence in project & process delivery. - COST TO SERVE: Sustained, measured excellence in delivery efficiency with expected continuous improvement. - INNOVATION: Step changed delivery in safety, quality, and/or cost. LANGUAGE SKILLS: - Primary language used in daily operations is English. - Read and interpret documents, procedure manuals and various correspondence from both internal and external. - Speak effectively, both individually and before groups of both external customers and/or various levels of employees within the organization. SUPERVISION: - Role is not responsible for direct and indirect reports. DECISION MAKING + REASONING: - Able to take accountability and responsibility for business target delivery and decision making. MATHEMATICAL SKILLS: - Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. - Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. REASONING ABILITY: - Define problems, collect data, establish facts, and draw valid conclusions. - Interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. - Ability to follow detailed instructions and utilize existing resources to solve problems. WORKING RELATIONSHIPS: - Customer personnel - Sales Administration teams - Peak Senior Management Team. - Key Vendor Sr. Leadership. COMPUTER SKILLS: - To perform this job successfully, an individual should have knowledge of Microsoft Office products, particularly Excel. Knowledge of Salesforce helpful PHYSICAL REQUIREMENTS Activity Amount of Time None Under 1/3 1/3 to 2/3 Over 2/3 Stand X Walk X Sit X Use hands to finger, handle, or feel X Reach with hands and arms X Climb or balance X Stoop, kneel, crouch, or crawl X Talk or hear X Lift Up to 25lbs X Travel X Peak Technologies, Inc. is an Equal Opportunity Employer who fully and actively supports equal access for all people regardless of Race, Color, Religion, Gender, Age, National Origin, Veteran Status, Disability, Genetic Information or Testing, Family and Medical Leave, Sexual Orientation and Gender Identity or Expression.

Launch Your Career in Travel with Travel Incorporated Are you passionate about travel, eager to help others, and ready to start a rewarding career with room to grow? Join Travel Incorporated as a Travel Consultant in our Contact Center and be part of a team that delivers Excellence in Client Care. This is more than just a job — it’s your first step into a career in the travel industry with an award-winning, forward-thinking company that truly values its associates. Why This Role Is Worth Your Time - Build a Career, Not Just a Job You’ll begin with 6 months of paid training through TI University. Local candidates will attend training in person. If you are not local to our office - your training is mostly remote but will include 2 in-person weeks at our Duluth, GA office (travel provided by TI). After training, you’ll work remotely, applying what you’ve learned with the full support of a team that wants you to succeed. - Make an Impact Every Day Help develop travel plans for clients based on their goals and timelines. You will offer personalized travel advice, solve problems, and uncover ways to improve their experiences — all while building relationships based on trust and service excellence. - Grow With Us From your first day at TI, you’ll be on a path to progress. As your skills develop, so will your responsibilities — from basic bookings to more complex, consultative travel planning. What You’ll Do - Complete comprehensive training and transition into handling inbound client calls, emails, and chats with confidence - Listen actively to understand client goals and create travel solutions tailored to their needs - Guide clients through itinerary options, modifications, and travel best practices - Deliver exceptional service that drives client satisfaction and supports performance goals - Collaborate with internal teams to ensure smooth, accurate travel arrangements - Proactively identify and act on opportunities to improve the client experience What You Bring - A strong customer service mindset — you're motivated by helping others - Excellent communication skills and the ability to build trust quickly - Tech-savvy and comfortable using email, chat, and other digital tools - Detail-oriented, organized, and thrives in a structured environment - Previous client service or call center experience is a plus, but not required - High school diploma or equivalent Position Details - Remote (not mobile): You’ll work from a dedicated home office with high-speed internet (satellite, T-Mobile, and Verizon home internet are not supported) - Training Schedule: Mon–Fri, 8:00 AM–5:00 PM ET (Up to 6 months on site for local candidates; 5 1/2 months remote / 2 weeks in-person for non-local candidates) - Post-Training Schedule: Third shift with start times between 9:00 PM and 12:00 AM ET - Annual travel to our Duluth office 2–3 times per year for team engagement and development What We Offer - A respected, mission-driven company committed to innovation and service excellence - Career growth pathways and continuous training - A collaborative culture where your voice is heard and your work matters - Equipment provided and travel covered for required in-person training Ready to Start Your Journey? Bring your passion for helping others and your love for travel — we’ll provide the tools, training, and support you need to succeed. At Travel Incorporated, you’ll do more than book trips — you’ll help people create unforgettable experiences. Learn more about being a Travel Consultant. Learn more about us and apply today at travelinc.com This is a remote position which will be located at the associate’s permanent residence. Candidates must reside in a state where Travel Incorporated is currently hiring and we reserve the right to decline applications based on location. Travel Incorporated is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation gender identity, national origin, disability or veteran status. Individuals with disabilities who require accommodation or assistance to complete any portion of the inquiry, application or selection process may contact Human Resources at hr@travelinc.com. Connecting innovative technology with superior service to advance business travel This is a remote position which will be located at the associate’s permanent residence. Candidates must reside in a state where Travel Incorporated is currently hiring and we reserve the right to decline applications based on location. Travel Incorporated is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation gender identity, national origin, disability or veteran status. Individuals with disabilities who require accommodation or assistance to complete any portion of the inquiry, application or selection process may contact Human Resources at hr@travelinc.com. Connecting innovative technology with superior service to advance business travel

Launch Your Career in Travel with Travel Incorporated Are you passionate about travel, eager to help others, and ready to start a rewarding career with room to grow? Join Travel Incorporated as a Travel Consultant in our Contact Center and be part of a team that delivers Excellence in Client Care. This is more than just a job — it’s your first step into a career in the travel industry with an award-winning, forward-thinking company that truly values its associates. Why This Role Is Worth Your Time - Build a Career, Not Just a Job You’ll begin with 14 weeks of paid training through TI University. Local candidates will attend training in person. If you are not local to our office - your training is mostly remote but will include 2 in-person weeks at our Duluth, GA office (travel provided by TI). After training, you’ll work remotely, applying what you’ve learned with the full support of a team that wants you to succeed. - Make an Impact Every Day Help develop travel plans for clients based on their goals and timelines. You will offer personalized travel advice, solve problems, and uncover ways to improve their experiences — all while building relationships based on trust and service excellence. - Grow With Us From your first day at TI, you’ll be on a path to progress. As your skills develop, so will your responsibilities — from basic bookings to more complex, consultative travel planning. What You’ll Do - Complete comprehensive training and transition into handling inbound client calls, emails, and chats with confidence - Listen actively to understand client goals and create travel solutions tailored to their needs - Guide clients through itinerary options, modifications, and travel best practices - Deliver exceptional service that drives client satisfaction and supports performance goals - Collaborate with internal teams to ensure smooth, accurate travel arrangements - Proactively identify and act on opportunities to improve the client experience What You Bring - A strong customer service mindset — you're motivated by helping others - Excellent communication skills and the ability to build trust quickly - Tech-savvy and comfortable using email, chat, and other digital tools - Detail-oriented, organized, and thrives in a structured environment - Previous client service or call center experience is a plus, but not required - High school diploma or equivalent Position Details - Remote (not mobile): You’ll work from a dedicated home office with high-speed internet (satellite, T-Mobile, and Verizon home internet are not supported) - Training Schedule: Mon–Fri, 8:00 AM–5:00 PM ET (14 weeks on site for local candidates; 12 weeks remote / 2 weeks in-person for non-local candidates) - Post-Training Schedule: Second shift with start times between 12:00–2:00 PM ET - Annual travel to our Duluth office 2–3 times per year for team engagement and development What We Offer - A respected, mission-driven company committed to innovation and service excellence - Career growth pathways and continuous training - A collaborative culture where your voice is heard and your work matters - Equipment provided and travel covered for required in-person training Ready to Start Your Journey? Bring your passion for helping others and your love for travel — we’ll provide the tools, training, and support you need to succeed. At Travel Incorporated, you’ll do more than book trips — you’ll help people create unforgettable experiences. Learn more about being a Travel Consultant. Learn more about us and apply today at travelinc.com This is a remote position which will be located at the associate’s permanent residence. Candidates must reside in a state where Travel Incorporated is currently hiring and we reserve the right to decline applications based on location. Travel Incorporated is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation gender identity, national origin, disability or veteran status. Individuals with disabilities who require accommodation or assistance to complete any portion of the inquiry, application or selection process may contact Human Resources at hr@travelinc.com. Connecting innovative technology with superior service to advance business travel This is a remote position which will be located at the associate’s permanent residence. Candidates must reside in a state where Travel Incorporated is currently hiring and we reserve the right to decline applications based on location. Travel Incorporated is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation gender identity, national origin, disability or veteran status. Individuals with disabilities who require accommodation or assistance to complete any portion of the inquiry, application or selection process may contact Human Resources at hr@travelinc.com. Connecting innovative technology with superior service to advance business travel