GESA CREDIT UNION

Job DetailsLevel: EntryJob Location: South Richland HQ - Richland, WA 99352Position Type: Full Time - HourlyEducation Level: High SchoolSalary Range: $17.13 - $29.53 HourlyTake a leap and join our team! At Gesa, we believe in the power of our people. Coming from all walks of life, our team members’ individual stories and unique experiences are our most valuable asset. But it’s how we come together, igniting our collective compassion and commitment to empowering our communities, that makes us succeed. Because we know we go further when we go together. Here you can join a team who is passionate about serving others, has a desire to do good, and shares a deep love of people. You can engage in meaningful work that impacts your community. You can challenge yourself and grow in your career. And, you can rest assured that your wellbeing and prosperity are our priority. Get to know us: About - Gesa Credit Union We are in search of Member Contact Center Representatives to join our Credit Union, after 90+ days this position is eligible to work from home remotely. Candidates must reside in Washington to be eligible for remote work. Gesa also offers call center representatives competitive pay and monthly incentives. Spanish bilingual candidates preferred. Role Summary: The Member Contact Center Representative serves the membership through effective communications, troubleshooting, proactive learning and deepening member relationship and adhering to established policies and/or procedures while providing exceptional service to members via the phone. This position requires high service standards by meeting/exceeding established performance metrics, quality scores, adherence to schedule and Member Satisfaction scores while demonstrating empathy, curiosity and expertise in all product and services to determine member needs. What You Will Be Doing: 1. Provides exceptional service to promote deep and lasting member relationships. 2. Answers general inquiries and performs account maintenance via phone or email channels. 3. Meets/exceeds key performance indicators (KPIs) expectations. 4. Researches and resolves problems under the guidance of the MCC Leadership or MCCR Lead with a sense of urgency. 5. Takes ownership of member concerns, sets the expectations, and provides prompt follow-up/resolution. 6. Identify opportunities to offer additional credit union products, promotions, and services to members and generates referrals that deepen relationships. 7. Maintains knowledge of credit union policies, procedures, and regulations. 8. Communicate effectively with members/ team members through various channels. About You: 1. Ability to organize and prioritize multiple tasks. 2. Resolves requests with a sense of urgency and escalates timely. 3. Promotes and participates in a cohesive team environment. 4. Effectively communicates ideas and information, both verbally and in writing. 5. Takes ownership and acts proactively to solve member concerns. 6. Utilizes tools and resources to solve complex inquiries. 7. Creatively thinks outside the box to resolve member concerns while adhering to policies and regulations. 8. Analyzes information and recommends achievable process improvements. 9. Excellent customer service and interpersonal skills. 10. Member-centric with a friendly, professional demeanor. QualificationsWhat You Will Need: Minimum of a high school diploma; some college work preferred; degree highly desirable Minimum of one (1) year experience in a contact center environment Minimum of (1) year in a credit union or financial institution Some travel may be required to complete training or fulfill duties Courtesy, tact, and diplomacy with current and potential members, peers, and staff Proficient with Microsoft Office software and standard office equipment; proficiency with call center programs desired Familiarity and comfort with online systems and other technology Our Team Member Value Proposition: In exchange for bringing your talent to Gesa, here are a just a few of the benefits and perks we offer: Competitive Pay Medical, Dental, Vision, and Life Insurance 20 days/year accrual of Paid Time Off – Plus 10 Paid Holidays! 401(k) Match Incentive Program Tuition Assistance and Student Loan Repayment Commuter Benefits Paid Time Off to Volunteer in the Community Product discounts Engaging Work Environment Rewards and Recognition Programs Salary Range: Richland, WA: $17.13 - $25.99 Spokane, WA: $17.13 - $25.99 Lynnwood, WA: $17.13 - $29.53 *While the full earning scale is listed above, Gesa starts our team members at $20.00/hour for this position. Get wise to what’s possible with a career at Gesa. Join us! We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact the HR Department at (509) 378-3100 or hrmail@gesa.com to request an accommodation. Gesa Credit Union reserves the right to revise or change the job description as the need arises. This job description is not all inclusive of total job responsibilities nor does it constitute a written or implied contract of employment. Selected candidate(s) must be able to pass a pre-employment credit/background check. Gesa Credit Union is an Equal Opportunity Employer and strong advocate of workforce diversity. Race/Color/Gender/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Veteran. Equal Employment Opportunity (gesa.com)

Job DetailsLevel: ExperiencedJob Location: Boise - Boise , ID 83702Position Type: Full Time - Salary Education Level: 4 Year DegreeSalary Range: $113,996.72 - $211,708.19 SalaryTake a leap and join our team! At Gesa, we believe in the power of our people. Coming from all walks of life, our team members’ individual stories and unique experiences are our most valuable asset. But it’s how we come together, igniting our collective compassion and commitment to empowering our communities, that makes us succeed. Because we know we go further when we go together. Here you can join a team who is passionate about serving others, has a desire to do good, and shares a deep love of people. You can engage in meaningful work that impacts your community. You can challenge yourself and grow in your career. And, you can rest assured that your wellbeing and prosperity are our priority. Get to know us: About - Gesa Credit Union Role Summary: The Commercial Loan Officer III is responsible for originating a profitable portfolio of commercial loans, supports credit administrative functions, and underwrites commercial credits with the overall objective of maintaining and increasing asset quality, and to develop new and existing business relationships. *Currently we are seeking a Commercial Loan Officer III for a temporarily remote position in the Boise, ID area. Occasional travel to Gesa locations may be required to fulfill job requirements. * What You Will Be Doing: Meet assigned sales goals and objectives. Participate in business development activities that promote the increase of business loans and deposits for the Credit Union. Call on member businesses to expand existing relationships creating member loyalty to the Credit Union. Accurately process business loan applications in a timely manner. Complete annual credit reviews of member business loans to assess the overall financial condition and member’s ability to re-pay the loan. Make credit approval recommendations to the appropriate approval authority that promotes safe credit underwriting and prudent lending practices. Provide guidance to the commercial loan processor in the completion of all loan documents and business loan closings. Assist in collection of past due loans, maintain a 30-day delinquency rate of .50% of less and a charge-off rate of no more than .50% of your loan portfolio. Must understand and perform Bank Secrecy Act (BSA) functions as applicable to job responsibilities. Attend credit union training sessions, conferences and seminars as approved by supervisor. Maintain awareness of policies and regulations related to duties and responsibilities. Monitor existing loan portfolio to ensure credit quality and regulatory compliance. Maintain up-to-date credit files including current financial information deemed necessary and in accordance with the business loan agreement. Assist members with any business loan related questions and concerns. Maintain an understanding of the Credit Union Policies and member business lending operating procedures and guidelines. Demonstrate support of corporate values, mission, and vision. Perform job duties within these standards and in accordance with the guidelines of our bylaws and regulations. Maintain and protect all sensitive data utilizing the highest standard of confidentiality and professionalism. Consistently display respect for all areas of diversity and levels of knowledge. Display mutual respect, trust, and dignity, acting in the best interest of the Credit Union. Lead by example by always displaying solid ethics and integrity. About You: To provide knowledgeable, professional, friendly service to all members. To maintain up-to-date and comprehensive knowledge of all credit union products, services, policies, and procedures. Strong credit analysis skills with the ability to underwrite and create proficient credit approval documents. Strong credit administration skills which provide additional support and feedback to the business lending team and commercial loan committee. To participate in and support a team environment. To effectively manage your time that promotes responsiveness to credit requests, and other duties that may be assigned. To analyze the financial, management, and economic risks related to member business loan requests. To possess and display excellent member service attributes. To maintain a positive and professional image through effective verbal and written communication. QualificationsWhat You Will Need: Equivalent to a four-year college degree or completion of a specialized course of study at a business, trade school, or equivalent experience. A minimum of 15 years commercial lending experience analyzing business financial statements and assessing the financial position of a viable business entity. Must possess excellent communication and public relations skills. Proficiency with standard office equipment, MS Office and Outlook software, financial analysis software, and other commercial lending platforms. Some travel may be required to fulfill duties, career development, and/or responsibilities. A valid Driver’s License is required. Our Team Member Value Proposition: In exchange for bringing your talent to Gesa, here are a just a few of the benefits and perks we offer: Competitive Pay Medical, Dental, Vision, and Life Insurance 20 days/year of Paid Time Off – Plus 10 Paid Holidays! 401(k) Match Incentive Program Tuition Assistance and Student Loan Repayment Commuter Benefits Paid Time Off to Volunteer in the Community Product discounts Engaging Work Environment Rewards and Recognition Programs Full Salary Range: $113,996.72 - $211,708.19 *While our full pay range is listed, most new team members typically start between the minimum and midpoint based on their experience and qualifications. This approach gives room to grow within the role as your career progresses with us!" Get wise to what’s possible with a career at Gesa. Join us! We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact the HR Department at (509) 378-3100 or hrmail@gesa.com to request an accommodation. Gesa Credit Union reserves the right to revise or change the job description as the need arises. This job description is not all inclusive of total job responsibilities nor does it constitute a written or implied contract of employment. Selected candidate(s) must be able to pass a pre-employment credit/background check. Gesa Credit Union is an Equal Opportunity Employer and strong advocate of workforce diversity. Race/Color/Gender/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Veteran. Equal Employment Opportunity (gesa.com)

Job DetailsLevel: ExperiencedJob Location: Boise - Boise , ID 83702Position Type: Full Time - HourlyEducation Level: High SchoolSalary Range: $20.00 - $38.19 HourlyTake a leap and join our team! At Gesa, we believe in the power of our people. Coming from all walks of life, our team members’ individual stories and unique experiences are our most valuable asset. But it’s how we come together, igniting our collective compassion and commitment to empowering our communities, that makes us succeed. Because we know we go further when we go together. Here you can join a team who is passionate about serving others, has a desire to do good, and shares a deep love of people. You can engage in meaningful work that impacts your community. You can challenge yourself and grow in your career. And, you can rest assured that your wellbeing and prosperity are our priority. Get to know us: About - Gesa Credit Union *Currently we are seeking a Home Loan Process Specialist II for a temporarily remote position in the Twin Falls, ID area. Occasional travel to Gesa locations may be required to fulfill job requirements. * Role Summary: The Home Loan Process Specialist II is responsible for managing the closing and post-closing stages of residential mortgage loans. This role ensures all loan documents are accurate, compliant, and completed within regulatory timelines, coordinating with all stakeholders to facilitate smooth loan funding and delivery. The Home Loan Process Specialist II also handles post-closing activities, including loan package review, document submission, and investor compliance. This position has advanced, wide-ranging job knowledge and has demonstrated the ability to handle an increased workload and responsibilities in addition to the Home Loan Process Specialist I role. What You Will Be Doing: Demonstrate advanced knowledge in mortgage products, regulatory compliance, and investor guidelines, serving as a resource for peers and stakeholders Independently prioritize and manage complex workflows to meet tight deadlines and avoid lock expiration risks, while proactively resolving scheduling conflicts Lead initiatives to streamline operational processes, reduce inefficiencies, and implement best practices across the team Coordinate and support internal audits and external regulatory reviews by ensuring thorough documentation and proactively identifying and addressing compliance gaps Oversee the accuracy and completeness of loan records in the Loan Origination System (LOS), ensuring alignment with regulatory and investor standards Contribute insights during training and team meetings, stay abreast of industry developments and mentoring junior team members Review and finalize closing packages, ensuring the delivery of accurate and compliant documents to borrowers and escrow agents Take ownership of the loan closing process by coordinating with escrow and internal stakeholders, ensuring all pre-closing conditions are fulfilled Validate and authorize disbursements by conducting a thorough review of executed closing documents for compliance and completeness Serve as a key liaison by proactively resolving issues with borrowers, escrow agents, and Loan Officers to ensure smooth and timely funding Oversee the accurate and timely recording of loan documents with county agencies, addressing any delays or discrepancies Conduct in-depth reviews of final loan packages, resolving any document deficiencies and ensuring readiness for investor delivery Manage and monitor the timely and compliant submission of loan files to investors, collaborating with post-closing and shipping teams as needed Track and ensure receipt of trailing documents, including recorded deeds and final title policies, while following up with vendors to resolve outstanding issues Issue Post-Closing Compliance Documents (PCCDs) in accordance with regulatory timelines, identifying and mitigating risks of non-compliance Independently investigate and resolve post-closing discrepancies, ensuring investor requirements are met and penalties are avoided About You: Exhibited ability to perform with a high level of accuracy and attention to detail Proven ability to effectively communicate ideas and information both orally and in writing Demonstrated success in a deadline driven environment: adapting to changes and prioritizing competing demands Established consistently contributing to positive moral of the team Consistently display interpersonal skills to relate effectively and professionally to peers and all levels of management Proven ability to work collaboratively in a diverse work group as well as independently with minimal supervision Recognized resource for peers; answering questions, acting as a mentor, and conducting training QualificationsWhat You Will Need: High school diploma or GED required Minimum of two (2) years of experience in mortgage closing, post-closing, or processing One (1) year of experience handling Construction, Correspondent, FHA and VA loans Proven experience with loan origination software, electronic file storage systems, and core banking systems required Proficient with standard Microsoft Office Suite Some travel is required to achieve training and business objectives Valid Driver’s License is required Our Team Member Value Proposition: In exchange for bringing your talent to Gesa, here are a just a few of the benefits and perks we offer: Competitive Pay Medical, Dental, Vision, and Life Insurance 20 days/year of Paid Time Off – Plus 10 Paid Holidays! 401(k) Match Incentive Program Tuition Assistance and Student Loan Repayment Commuter Benefits Paid Time Off to Volunteer in the Community Product discounts Engaging Work Environment Rewards and Recognition Programs Full Salary Range: Richland, WA: $22.92-$38.19 Twin Falls, ID: $20.00-$36.11 *While our full pay range is listed, most new team members typically start between the minimum and midpoint based on their experience and qualifications. This approach gives room to grow within the role as your career progresses with us!" Get wise to what’s possible with a career at Gesa. Join us! We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact the HR Department at (509) 378-3100 or hrmail@gesa.com to request an accommodation. Gesa Credit Union reserves the right to revise or change the job description as the need arises. This job description is not all inclusive of total job responsibilities nor does it constitute a written or implied contract of employment. Selected candidate(s) must be able to pass a pre-employment credit/background check. Gesa Credit Union is an Equal Opportunity Employer and strong advocate of workforce diversity. Race/Color/Gender/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Veteran. Equal Employment Opportunity (gesa.com)

Job DetailsLevel: ExperiencedJob Location: South Richland HQ - Richland, WA 99352Position Type: Full Time - Salary Education Level: 4 Year DegreeSalary Range: $83,450.81 - $158,050.78 SalaryTake a leap and join our team! At Gesa, we believe in the power of our people. Coming from all walks of life, our team members’ individual stories and unique experiences are our most valuable asset. But it’s how we come together, igniting our collective compassion and commitment to empowering our communities, that makes us succeed. Because we know we go further when we go together. Here you can join a team who is passionate about serving others, has a desire to do good, and shares a deep love of people. You can engage in meaningful work that impacts your community. You can challenge yourself and grow in your career. And, you can rest assured that your wellbeing and prosperity are our priority. Get to know us: About - Gesa Credit Union *The Developer II position has the ability to work fully remote within Washington, Oregon or Idaho.* Role Summary: The Developer II will play a crucial role in the development, enhancement, and support of our applications. This individual will work closely with Project Managers, Product Owners, and Sr. Developers to ensure the delivery of high-quality software solutions that meet the needs of our banking operations. The Developer II is expected to independently deliver significant features end-to-end within their domain, contribute to technical design decisions, identify opportunities to improve performance and reliability, and stay current on evolving technology and secure development practices. What You Will Be Doing: Work with Project Managers, Product Owners, and other developers to develop custom software applications Design, develop, and test code in alignment with Gesa’s coding standards and established patterns Develop custom Web APIs to integrate software components (REST/SOAP) Write unit tests as needed for their own and others’ software components; contribute to basic integration testing where appropriate Participate in technical design discussions for assigned work; propose implementation approaches and tradeoffs Optimize application performance and identify bottlenecks within owned components or services Design and implement security measures for assigned application areas; follow secure coding practices throughout the SDLC Participate in code reviews to improve code quality, security, and maintainability; incorporate feedback constructively Participate in incident response and problem resolution for production issues within assigned application areas Maintain comprehensive documentation for developed applications and systems Provide ongoing support and maintenance for existing applications Contribute to continuous improvement by identifying and addressing technical debt and recommending achievable process improvements Mentor associate and entry-level developers through pairing, code review feedback, and knowledge sharing Maintain knowledge of current and evolving technology; evaluate changes in or new technology and share relevant information with senior engineers and leadership Complete work accurately and on time About You: Excellent verbal and written communication skills Strong analytical skills, attention to detail, troubleshooting skills, and problem-solving skills Experience in an agile and scrum environment A working knowledge of web security principles and other security systems Ability to analyze information and recommend achievable process improvements to management Self-motivated and able to organize, prioritize and manage multiple complex tasks Ability to lead or facilitate technical discussions for assigned work and collaborate across teams and stakeholders Ability to mentor junior developers and provide constructive feedback through code reviews Working understanding of common application security risks and secure coding practices (e.g., OWASP Top 10 awareness) Awareness of secure software development practices (e.g., secure SDLC/SSDF-aligned practices) and software supply-chain considerations (dependency hygiene) Ability to travel to complete assigned responsibilities and attend professional seminars and education as approved QualificationsWhat You Will Need: Bachelor’s Degree in Computer Science, Information Systems, or related field or equivalent of specialized courses, training, and/or directly related experience may be substituted A minimum of three (3) years of similar or related functional and technical experience. At least one (1) year of Integration Platform as a Service (iPaaS) development preferred (i.e. Mulesoft) Knowledge of the Financial Industry, products, and services. Credit Union experience preferred Familiarity with at least one modern front-end technology (e.g., Angular or React) Familiarity with at least one modern back-end technology (e.g., NodeJS/Express or .NET) Familiarity with AI code assistance tools (e.g., GitHub Copilot or Claude Code) Experience with at least one modern database platform (e.g., SQL Server or Oracle) Experience working and developing against REST or SOAP APIs Experience with an integration platform like MuleSoft (preferred) Experience with Git source control and basic branching workflows Coding languages may include (but are not limited to) C#, TypeScript, and JavaScript Familiar with microservices architecture and container technology like Docker Familiarity with CI/CD concepts and automated quality checks in pipelines (e.g., build/test/security checks) Exposure to application security or code scanning tools and remediation workflows (e.g., static analysis findings) is a plus Our Team Member Value Proposition: In exchange for bringing your talent to Gesa, here are a just a few of the benefits and perks we offer: Competitive Pay Medical, Dental, Vision, and Life Insurance 20 days/year of Paid Time Off – Plus 10 Paid Holidays! 401(k) Match Incentive Program Tuition Assistance and Student Loan Repayment Commuter Benefits Paid Time Off to Volunteer in the Community Product discounts Engaging Work Environment Rewards and Recognition Programs Full Salary Range: Richland, WA: $83,450.81-$139,084.69 Spokane, WA: $83,450.81-$139,084.69 Lynnwood, WA: $94,830.47-$158,050.78 *While our full pay range is listed, most new team members typically start between the minimum and midpoint based on their experience and qualifications. This approach gives room to grow within the role as your career progresses with us!" Get wise to what’s possible with a career at Gesa. Join us! We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact the HR Department at (509) 378-3100 or hrmail@gesa.com to request an accommodation. Gesa Credit Union reserves the right to revise or change the job description as the need arises. This job description is not all inclusive of total job responsibilities nor does it constitute a written or implied contract of employment. Selected candidate(s) must be able to pass a pre-employment credit/background check. Gesa Credit Union is an Equal Opportunity Employer and strong advocate of workforce diversity. Race/Color/Gender/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Veteran. Equal Employment Opportunity (gesa.com)

Job DetailsLevel: ExperiencedJob Location: South Richland HQ - Richland, WA 99352Position Type: Full Time - Salary Education Level: 4 Year DegreeSalary Range: $83,450.81 - $168,166.03 SalaryTake a leap and join our team! At Gesa, we believe in the power of our people. Coming from all walks of life, our team members’ individual stories and unique experiences are our most valuable asset. But it’s how we come together, igniting our collective compassion and commitment to empowering our communities, that makes us succeed. Because we know we go further when we go together. Here you can join a team who is passionate about serving others, has a desire to do good, and shares a deep love of people. You can engage in meaningful work that impacts your community. You can challenge yourself and grow in your career. And, you can rest assured that your wellbeing and prosperity are our priority. Get to know us: About - Gesa Credit Union *The Robotic Process Automation UiPath Developer II position has the ability to work fully remote from Washington, Oregon or Idaho.* Role Summary: Under the supervision of the PMO Program Manager/Team Leader, the RPA UiPath Developer II is responsible for the design, development, implementation, and documentation of RPA solutions using the UiPath Automation platform. This position works closely with the RPA Champion and Product Owner to implement bots that reduce Team Member workload throughout the Credit Union. Secondarily, this position will work with Business Analysts, Project Managers, and Product Owners to identify opportunities to replace existing bots through the requirements development process for upgrades to existing systems or replacements. As part of the Process Improvement/Quality Assurance (PIQA) team, this role is expected to contribute to tactical process improvement initiatives that are strategically aligned with the goals of the organization. What You Will Be Doing: Execute RPA development tasks in coordination with Business Analysts, Product Owners, Subject Matter Experts, and business stakeholders. Stay up to date with the latest RPA trends and technologies. Identify opportunities for process improvement and optimization. Promote the Quality Assurance process across the company through active participation on teams supporting initiatives for strategic business improvements. Advocate for escalation of reported issues. Must consistently display and maintain integrity, courtesy, tact, and diplomacy with current and potential members, peers, staff, and vendors. Member- and relationship-centered in perspective. Build and grow a network of Subject Matter Experts (SMEs) across the organization. Collaborate with Quality Assurance team members to improve the Quality Assurance process on a continuous basis. Collaborate with multi-disciplinary teams during RPA development, sustainment, and retirement. Technical/Professional writing skills essential to document bots, system dependencies, and bugs. Adept at managing communications both vertically and horizontally across the organization, as well as with vendors. Promote established governance standards for approved process improvements and change control. Identify and communicate risks and issues that may require changes to bot or associated systems. As part of the PIQA team, communicate governance standards for approved process improvements and change control. Proficiency with Microsoft Office 365: Word, Excel, Teams, OneNote, Excel, PowerPoint. A capable independent contributor, as well as a team player. Multi-task and work separate projects in a fast-paced and dynamic environment under extremely tight timelines (demonstrated time management skills). Must demonstrate a tolerance for ambiguity when making decisions and executing work. Strong understanding and adherence to industry best practices, compliance standards, and regulations for RPA, data security and privacy. Proficiency in analytical thinking and information sourcing. Excellent problem-solving skills to address technical challenges and optimize automation solutions. Review system documentation to ensure technical accuracy, compliance, and completeness. Use methodologies specific to quality review functions in the system life cycle that spell out what to do, and when. Utilize stories, system requirements, design specifications, and any other relevant documentation as a basis to plan, develop, document, and execute RPA development. Assist with monitoring incident reporting, tracking results of defect resolution efforts through the software lifecycle from design to retirement. About You: Experienced Software Developer: C#, Javascript, Typescript. Experienced with Structured Query Language (SQL). Experienced with both Rest and SOAP APIs. Experienced UiPath RPA Developer (RE framework, UiPath, UiPath Orchestrator, queues, jobs, packages, assets, etc.). Knowledge of best practices in RPA governance, deployment, and maintenance. Experience with GIT Source Control. Strong knowledge of the software and system development lifecycle (SDLC). Ability to evaluate requirements against identified system environments, QA/testing criteria, and business unit needs. Strong analytical, quantitative, and information sourcing skills. Familiarity with data reporting methodologies and related tools: Tableau, PowerBI, etc. Familiarity with Process flow and engineering diagraming tools, such as Microsoft Visio, Lucidchart, etc. Familiarity with Automated Testing Tools. Familiarity with Continuous Integration Continuous Delivery/Deployment pipelines (CICD). Proficient with Software Development/testing tools: Azure Dev Ops, Jira/Confluence, etc. Strong Technical/Professional writing and oral communication skills. Ability to design, develop, document, deploy and maintain RPA bots. Ability to clearly explain technical and analytical information (verbally and written). Ability to quickly grasp and adapt to changes in technology, evolving technologies, and new technologies. Ability to innovate while solving problems. Accountable for results. Ability to participate on multi-disciplinary teams supporting initiatives for strategic business improvements. Exercise sound judgment when performing duties and working with members and staff. QualificationsWhat You Will Need: Bachelor’s Degree, Computer Science, Information Systems, or related field. Minimum of three (3) years’ experience in Robotic Process Automation. Minimum of two (2) years’ experience developing, deploying, and supporting UiPath solutions. Minimum of three (3) years programming experience in C#, Javascript, Typescript. An equivalent combination of education and experience may be accepted in place of the criteria listed above. Knowledge of software and system development lifecycle (SDLC). UiPath Advanced RPA Developer (UiARD) certification preferred. Experience working on Agile Scrum/Kanban teams. Familiarity with the Project Management Lifecycle. Our Team Member Value Proposition: In exchange for bringing your talent to Gesa, here are a just a few of the benefits and perks we offer: Competitive Pay Medical, Dental, Vision, and Life Insurance 20 days/year of Paid Time Off – Plus 10 Paid Holidays! 401(k) Match Incentive Program Tuition Assistance and Student Loan Repayment Commuter Benefits Paid Time Off to Volunteer in the Community Product discounts Engaging Work Environment Rewards and Recognition Programs Full Salary Range: Richland, WA: $83,450.81-$139,084.69 Spokane, WA: $83,450.81-$139,084.69 Renton, WA: $100,899.62-$168,166.03 *While our full pay range is listed, most new team members typically start between the minimum and midpoint based on their experience and qualifications. This approach gives room to grow within the role as your career progresses with us!" Get wise to what’s possible with a career at Gesa. Join us! We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact the HR Department at (509) 378-3100 or hrmail@gesa.com to request an accommodation. Gesa Credit Union reserves the right to revise or change the job description as the need arises. This job description is not all inclusive of total job responsibilities nor does it constitute a written or implied contract of employment. Selected candidate(s) must be able to pass a pre-employment credit/background check. Gesa Credit Union is an Equal Opportunity Employer and strong advocate of workforce diversity. Race/Color/Gender/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Veteran. Equal Employment Opportunity (gesa.com)

Job DetailsLevel: EntryJob Location: South Richland HQ - Richland, WA 99352Position Type: Full Time - HourlyEducation Level: High SchoolSalary Range: $17.13 - $29.53 HourlyTake a leap and join our team! We are in search of Member Contact Center Representatives to join our Credit Union, after 90+ days this position is eligible to work from home remotely. Candidates must reside in Washington to be eligible for remote work. Gesa also offers call center representatives competitive pay and monthly incentives. At Gesa, we believe in the power of our people. Coming from all walks of life, our team members’ individual stories and unique experiences are our most valuable asset. But it’s how we come together, igniting our collective compassion and commitment to empowering our communities, that makes us succeed. Because we know we go further when we go together. Here you can join a team who is passionate about serving others, has a desire to do good, and shares a deep love of people. You can engage in meaningful work that impacts your community. You can challenge yourself and grow in your career. And, you can rest assured that your wellbeing and prosperity are our priority. Get to know us: About - Gesa Credit Union Role Summary: The Member Contact Center Representative serves the membership through effective communications, troubleshooting, proactive learning and deepening member relationship and adhering to established policies and/or procedures while providing exceptional service to members via the phone. This position requires high service standards by meeting/exceeding established performance metrics, quality scores, adherence to schedule and Member Satisfaction scores while demonstrating empathy, curiosity and expertise in all product and services to determine member needs. What You Will Be Doing: 1. Provides exceptional service to promote deep and lasting member relationships. 2. Answers general inquiries and performs account maintenance via phone or email channels. 3. Meets/exceeds key performance indicators (KPIs) expectations. 4. Researches and resolves problems under the guidance of the MCC Leadership or MCCR Lead with a sense of urgency. 5. Takes ownership of member concerns, sets the expectations, and provides prompt follow-up/resolution. 6. Identify opportunities to offer additional credit union products, promotions, and services to members and generates referrals that deepen relationships. 7. Maintains knowledge of credit union policies, procedures, and regulations. 8. Communicate effectively with members/ team members through various channels. About You: 1. Ability to organize and prioritize multiple tasks. 2. Resolves requests with a sense of urgency and escalates timely. 3. Promotes and participates in a cohesive team environment. 4. Effectively communicates ideas and information, both verbally and in writing. 5. Takes ownership and acts proactively to solve member concerns. 6. Utilizes tools and resources to solve complex inquiries. 7. Creatively thinks outside the box to resolve member concerns while adhering to policies and regulations. 8. Analyzes information and recommends achievable process improvements. 9. Excellent customer service and interpersonal skills. 10. Member-centric with a friendly, professional demeanor. QualificationsWhat You Will Need: 1. Minimum of a high school diploma; some college course work preferred; degree highly desirable. 2. 1+ year experience in a contact center environment. 3. 1+ years in a credit union or financial institution. 4. Some travel may be required to complete training or fulfill duties. 5. Courtesy, tact, and diplomacy with current and potential members, peers, and staff. 6. Proficient with Microsoft Office software and standard office equipment; proficiency with call center programs desired. 7. Familiarity and comfort with online systems and other technology. Our Team Member Value Proposition: In exchange for bringing your talent to Gesa, here are a just a few of the benefits and perks we offer: Competitive Pay Medical, Dental, Vision, and Life Insurance 20 days/year accrual of Paid Time Off – Plus 10 Paid Holidays! 401(k) Match Incentive Program Tuition Assistance and Student Loan Repayment Commuter Benefits Paid Time Off to Volunteer in the Community Product discounts Engaging Work Environment Rewards and Recognition Programs Salary Range: Richland, WA: $17.13 - $25.99 Spokane, WA: $17.13 - $25.99 Centralia, WA: $17.13- $24.57Lynnwood, WA: $17.13 - $29.53 *While the full earning scale is listed above, Gesa starts our team members at $19.50/hour for this position. Get wise to what’s possible with a career at Gesa. Join us! We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact the HR Department at (509) 378-3100 or hrmail@gesa.com to request an accommodation. Gesa Credit Union reserves the right to revise or change the job description as the need arises. This job description is not all inclusive of total job responsibilities nor does it constitute a written or implied contract of employment. Selected candidate(s) must be able to pass a pre-employment credit/background check. Gesa Credit Union is an Equal Opportunity Employer and strong advocate of workforce diversity. Race/Color/Gender/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Veteran. Equal Employment Opportunity (gesa.com)

Job DetailsLevel: EntryJob Location: South Richland HQ - Richland, WA 99352Position Type: Part Time- HourlyEducation Level: High SchoolSalary Range: $17.13 - $29.53 HourlyTake a leap and join our team! We are in search of Member Contact Center Representatives to join our Credit Union, after 90+ days this position is eligible to work from home remotely. Candidates must reside in Washington to be eligible for remote work. Gesa also offers call center representatives competitive pay and monthly incentives. Training for this position is typically 6 weeks long and requires full-time hours during that period. At Gesa, we believe in the power of our people. Coming from all walks of life, our team members’ individual stories and unique experiences are our most valuable asset. But it’s how we come together, igniting our collective compassion and commitment to empowering our communities, that makes us succeed. Because we know we go further when we go together. Here you can join a team who is passionate about serving others, has a desire to do good, and shares a deep love of people. You can engage in meaningful work that impacts your community. You can challenge yourself and grow in your career. And, you can rest assured that your wellbeing and prosperity are our priority. Get to know us: About - Gesa Credit Union Role Summary: The Member Contact Center Representative serves the membership through effective communications, troubleshooting, proactive learning and deepening member relationship and adhering to established policies and/or procedures while providing exceptional service to members via the phone. This position requires high service standards by meeting/exceeding established performance metrics, quality scores, adherence to schedule and Member Satisfaction scores while demonstrating empathy, curiosity and expertise in all product and services to determine member needs. What You Will Be Doing: 1. Provides exceptional service to promote deep and lasting member relationships. 2. Answers general inquiries and performs account maintenance via phone or email channels. 3. Meets/exceeds key performance indicators (KPIs) expectations. 4. Researches and resolves problems under the guidance of the MCC Leadership or MCCR Lead with a sense of urgency. 5. Takes ownership of member concerns, sets the expectations, and provides prompt follow-up/resolution. 6. Identify opportunities to offer additional credit union products, promotions, and services to members and generates referrals that deepen relationships. 7. Maintains knowledge of credit union policies, procedures, and regulations. 8. Communicate effectively with members/ team members through various channels. About You: 1. Ability to organize and prioritize multiple tasks. 2. Resolves requests with a sense of urgency and escalates timely. 3. Promotes and participates in a cohesive team environment. 4. Effectively communicates ideas and information, both verbally and in writing. 5. Takes ownership and acts proactively to solve member concerns. 6. Utilizes tools and resources to solve complex inquiries. 7. Creatively thinks outside the box to resolve member concerns while adhering to policies and regulations. 8. Analyzes information and recommends achievable process improvements. 9. Excellent customer service and interpersonal skills. 10. Member-centric with a friendly, professional demeanor. QualificationsWhat You Will Need: 1. Minimum of a high school diploma; some college course work preferred; degree highly desirable. 2. 1+ year experience in a contact center environment. 3. 1+ years in a credit union or financial institution. 4. Some travel may be required to complete training or fulfill duties. 5. Courtesy, tact, and diplomacy with current and potential members, peers, and staff. 6. Proficient with Microsoft Office software and standard office equipment; proficiency with call center programs desired. 7. Familiarity and comfort with online systems and other technology. Our Team Member Value Proposition: In exchange for bringing your talent to Gesa, here are a just a few of the benefits and perks we offer: Competitive Pay Dental and Vision Insurance 8 days/year accrual of Paid Time Off – Plus 10 Paid Holidays! 401(k) Match Incentive Program Tuition Assistance and Student Loan Repayment Commuter Benefits Paid Time Off to Volunteer in the Community Product discounts Engaging Work Environment Rewards and Recognition Programs Salary Range: Richland, WA: $17.13-$25.99 Spokane, WA: $17.13-$25.99 Lynnwood, WA: $17.13-$29.53 *While the full earning scale is listed above, Gesa starts our team members at $19.50/hour for this position. Get wise to what’s possible with a career at Gesa. Join us! We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact the HR Department at (509) 378-3100 or hrmail@gesa.com to request an accommodation. Gesa Credit Union reserves the right to revise or change the job description as the need arises. This job description is not all inclusive of total job responsibilities nor does it constitute a written or implied contract of employment. Selected candidate(s) must be able to pass a pre-employment credit/background check. Gesa Credit Union is an Equal Opportunity Employer and strong advocate of workforce diversity. Race/Color/Gender/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Veteran. Equal Employment Opportunity (gesa.com)