DescriptionSilverfort is on a mission to bring identity security everywhere – to every human, machine, and AI agent, both on-prem and in the cloud. Our unique technology secures identities & access at runtime, in ways that weren’t possible before. With the broadest identity security platform in the market, trusted by more than 1,000 customers including many Fortune 100 companies, Silverfort is uniquely positioned to lead the fast-growing identity security category. We are looking for a Director of Customer Success, Strategic Accounts (US) to join our Customer Success leadership team and lead a high-performing group of Strategic Customer Success Managers. In this role, you will build executive-level customer relationships, drive meaningful product adoption, and ensure customers realize measurable and sustained value from Silverfort. You will coach and develop the team with clarity and empathy, while building the operating systems and cross-functional alignment required to scale strategic customer outcomes. Responsibilities - Lead and develop a team of Strategic CSMs through weekly 1:1s, coaching, performance management, and career development - Own the Strategic CS operating rhythm, including customer health, adoption KPIs, renewal risk visibility, and executive reporting - Drive scalable onboarding, engagement, and value-realization programs tailored to strategic accounts - Partner with Sales/Account Executives on account strategy, mutual success plans, and coordinated executive engagement - Serve as an escalation leader for strategic customers, ensuring timely resolution and clear cross-functional accountability - Review and optimize the programs, processes, and resources needed to strengthen onboarding, adoption, retention, and expansion readiness - Maintain strong cross-functional partnerships with Sales, Product, Support, Marketing, and RevOps—acting as a connector to remove blockers and drive customer outcomes - Lead the account planning process for priority accounts, ensuring plans are measurable, actionable, and aligned with customer goals Requirements - 6+ years of relevant experience in Customer Success, Technical Account Management, or a similar customer-facing role in an enterprise software company - 3+ years of people management experience leading Customer Success or account-focused teams - Proven track record implementing processes that improve operational efficiency, drive adoption, reduce churn risk, or resolve customer challenges at scale - Demonstrated ability to manage to outcomes such as adoption, retention/renewal health, customer sentiment (NPS/CSAT), and expansion influence - Experience engaging with executive stakeholders (CIO/CISO/IT leadership) and navigating complex, multi-stakeholder accounts - Strong analytical and operational rigor: ability to use qualitative and quantitative data to diagnose risks/opportunities and drive execution - Cybersecurity and/or identity domain knowledge is a plus; ability to learn the domain quickly is required - Willingness to travel up to 25%

Job Description: Principal Responsibilities: - Provide service to annuity customers who possess a policy by responding to requests – processing their request in the admin systems - Research and respond to requests and discuss options regarding various aspects of the policy, for example, status of withdrawals, policy provisions, values, rider values, etc. - Process transactions and fund transfers and other post issue transactions in the PHS admin systems - Efficiently access multiple electronic systems to provide complete response - Support special campaigns as needed, or project style work - DXC associates are expected to perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and Quality service skills - Interface with team personnel, management, and customers in reference to customer service issues. - Review and recommend modifications to procedures and workflow as necessary to ensure efficient and effective processing of transactions. - Monitor daily transactions to ensure policy and procedures are in accordance with service level agreement - Support department initiatives to drive continuous improvement and problem solving. - Perform project and change request support for operations/PHS. - Cultivate established relationships in other departments. - Process corrections for client accounts. - Review tax related reports and inquiries. Process any needed corrections Mandatory Qualifications: - High school diploma is required as minimum degree (diploma needs to be provided) - 2 years of Life Insurance and Annuities experience is required - Understanding of annuity products as well as administrative post issue processing is required - Employment is contingent upon successfully completing required background checks and drug screenings, as mandated by client onboarding requirements. Candidates must be willing to comply with all such pre-employment screening processes, and employment is conditioned to successfully clearing all required checks Other Important Qualifications - Excellent oral & written communication skills - Ability to articulate ideas - Ability to understand and respond clearly to customers in a dynamic, fast-paced environment while promoting a quality image - Demonstrated ability to work in a team environment to improve the delivery of service to internal and external customers - Strong organizational skills - Demonstrated ability to manage stress - Strong computer skills - Ability to 'think out of the box' to generate innovative process improvements. - Strong math and analytical skills Work Environment: - This position is fully remote within the United States only - Home base, remote – Laptop will be provided - Training: 5-6 weeks; typically, 8-4:30/5pm CST; M-F - Regular work shift: Monday – Friday, core business hours are 7:30am to 5pm CST (8 hours shift) - Applicants must be legally authorized to work in the United States at the time of hire. The company does not provide sponsorship and cannot consider candidates on work visas or requiring future sponsorship At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive. If you are an applicant from the United States, Guam, or Puerto Rico DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below . We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below. Postings Link Disability Accommodations If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email. Please note: DXC will respond only to requests for accommodations due to a disability. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary We are seeking a compassionate, customer-obsessed Customer Service Representative to care for our customers. Our customers include members of our benefit plans, employers that offer benefits, doctors, hospitals, and other providers of healthcare.  In this role, you will create connections with our customers by helping with their benefits and claims to improve their health and well-being. You will be responsible for educating customers about their benefits and claims while resolving issues and directing them to helpful resources. This position requires adaptability and empathy, as you will be handling a variety of inquiries and ensuring customer satisfaction through kind and respectful interactions.  As the face of our company, you will care for our customers by researching issues, documenting outcomes, resolving inquiries and delivering a high level of customer satisfaction. Your ability to listen and respond to customer needs is crucial in inspiring trust and loyalty. Key Responsibilities: - Actively listen and be an advocate for customers, understand their needs and provide guidance and support - Resolve customer inquiries and issues efficiently while documenting all interactions. - Educate customers about available resources and assist them in navigating their options. - Anticipate customer needs and provide proactive solutions to enhance satisfaction. - Collaborate with team members and other departments to address service issues and improve outcomes. - Document all customer correspondence and maintain confidential records of patient information. - Follow policies, procedures, and the CVS/Aetna Code of Conduct. Your performance will be measured by: - Customer satisfaction with the service you provide. - Demonstrating CVS/Aetna’s “Heart at Work” behaviors including Putting People First, Joining Forces, and Inspiring Trust. - Your ability to resolve customer issues the first time they call. - Quality and accuracy of interactions with customers. - Reporting to work and adhering to your assigned schedule.   Our Leadership and Welcome Teams will help you succeed by providing: - New colleague orientation to learn about our company and your role. - Engaging and comprehensive training ranging from 4 to 18 weeks depending on the customers supported. - A supportive and inclusive culture that will allow for continuous learning and growth. - Ongoing coaching and mentoring support. - Equipment and resources needed to complete assigned work. Key Competencies and Behavioral Requirements: - Demonstrated empathy and effective communication skills. - Respectful and kind demeanor in all communications while being an advocate for our customers - Strong problem-solving and decision-making abilities. - Ability to manage multiple resources and tasks in a fast-paced environment. Required Qualifications: - 6 months of customer service experience - Basic computer skills  Preferred Qualifications: - 1 years of customer service experience in a contact center environment, which may include calls, chats or email correspondence depending on role - 1 years of claims, provider, dental, medical or other related healthcare experience - Microsoft office experience preferred - Education High School Diploma or equivalent GED You must have: - High-speed internet access with adherence to workplace model and potential telework agreements.  - Willingness to work specific hours, with flexibility This position pays $18.50/hour. Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $17.00 - $28.46 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: - Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. - No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. - Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 03/28/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Major Responsibilities - Act as the main point of contact for clients in regard to routing, student information, school schedules, etc.​ - Work with Field Operations to ensure driver compliance is completed and up to date per school district and state standards. ​ - Manage the day to day scheduled trips, ensuring trips have been started, are running on time, completed and troubleshoot trips that need immediate attention. ​ - Effectively communicate via telephone, email, text message, and chat applications with a school districts, transportation partners and team members.​ - This position requires a high level of customer service communication and care ​ - Handle escalated situations with a sense of urgency, calmness, and professionalism ​ - When applicable, Agents assigned to bilingual speaking roles will be required to meet all expectations in their designated language as outlined in this document - Manage the day to day scheduled trips, ensuring trips have been started, are running on time, completed and troubleshoot trips that need immediate attention. ​ - Receive incoming Clients calls with a high level of professionalism and care ​ - Problem-solve transportation concerns from parents, clients, and Transportation Partners​ - Effectively communicate via telephone, email, text message, and chat applications with a wide variety of customers, clients and employees ​ - Successfully navigate multiple computer systems and applications simultaneously ​ - When applicable, Agents assigned to bilingual speaking roles will be required to meet all expectations in their designated language as outlined in this document​ - Ability to cross-train and assist in other departments or projects at your manager's request. This would typically be done between call volume peaks ​ - Handle escalated situations with a sense of urgency, calmness, and professionalism ​ - Detail and solution orientated while being part of a team environment ​ - Duties and responsibilities are not limited to above descriptions and can be modified or changed at the discretion of Management. Disclaimer Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. This job description reflects management’s assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned. First for a reason: At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer. In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia’s Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf.