We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary We are seeking a compassionate, customer-obsessed Customer Service Representative to care for our customers. Our customers include members of our benefit plans, employers that offer benefits, doctors, hospitals, and other providers of healthcare.  In this role, you will create connections with our customers by helping with their benefits and claims to improve their health and well-being. You will be responsible for educating customers about their benefits and claims while resolving issues and directing them to helpful resources. This position requires adaptability and empathy, as you will be handling a variety of inquiries and ensuring customer satisfaction through kind and respectful interactions.  As the face of our company, you will care for our customers by researching issues, documenting outcomes, resolving inquiries and delivering a high level of customer satisfaction. Your ability to listen and respond to customer needs is crucial in inspiring trust and loyalty. Key Responsibilities: - Actively listen and be an advocate for customers, understand their needs and provide guidance and support - Resolve customer inquiries and issues efficiently while documenting all interactions. - Educate customers about available resources and assist them in navigating their options. - Anticipate customer needs and provide proactive solutions to enhance satisfaction. - Collaborate with team members and other departments to address service issues and improve outcomes. - Document all customer correspondence and maintain confidential records of patient information. - Follow policies, procedures, and the CVS/Aetna Code of Conduct. Your performance will be measured by: - Customer satisfaction with the service you provide. - Demonstrating CVS/Aetna’s “Heart at Work” behaviors including Putting People First, Joining Forces, and Inspiring Trust. - Your ability to resolve customer issues the first time they call. - Quality and accuracy of interactions with customers. - Reporting to work and adhering to your assigned schedule.   Our Leadership and Welcome Teams will help you succeed by providing: - New colleague orientation to learn about our company and your role. - Engaging and comprehensive training ranging from 4 to 18 weeks depending on the customers supported. - A supportive and inclusive culture that will allow for continuous learning and growth. - Ongoing coaching and mentoring support. - Equipment and resources needed to complete assigned work. Key Competencies and Behavioral Requirements: - Demonstrated empathy and effective communication skills. - Respectful and kind demeanor in all communications while being an advocate for our customers - Strong problem-solving and decision-making abilities. - Ability to manage multiple resources and tasks in a fast-paced environment. Required Qualifications: - 6 months of customer service experience - Basic computer skills  Preferred Qualifications: - 1 years of customer service experience in a contact center environment, which may include calls, chats or email correspondence depending on role - 1 years of claims, provider, dental, medical or other related healthcare experience - Microsoft office experience preferred - Education High School Diploma or equivalent GED You must have: - High-speed internet access with adherence to workplace model and potential telework agreements.  - Willingness to work specific hours, with flexibility This position pays $18.50/hour. Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $17.00 - $28.46 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: - Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. - No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. - Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 03/28/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Major Responsibilities - Act as the main point of contact for clients in regard to routing, student information, school schedules, etc.​ - Work with Field Operations to ensure driver compliance is completed and up to date per school district and state standards. ​ - Manage the day to day scheduled trips, ensuring trips have been started, are running on time, completed and troubleshoot trips that need immediate attention. ​ - Effectively communicate via telephone, email, text message, and chat applications with a school districts, transportation partners and team members.​ - This position requires a high level of customer service communication and care ​ - Handle escalated situations with a sense of urgency, calmness, and professionalism ​ - When applicable, Agents assigned to bilingual speaking roles will be required to meet all expectations in their designated language as outlined in this document - Manage the day to day scheduled trips, ensuring trips have been started, are running on time, completed and troubleshoot trips that need immediate attention. ​ - Receive incoming Clients calls with a high level of professionalism and care ​ - Problem-solve transportation concerns from parents, clients, and Transportation Partners​ - Effectively communicate via telephone, email, text message, and chat applications with a wide variety of customers, clients and employees ​ - Successfully navigate multiple computer systems and applications simultaneously ​ - When applicable, Agents assigned to bilingual speaking roles will be required to meet all expectations in their designated language as outlined in this document​ - Ability to cross-train and assist in other departments or projects at your manager's request. This would typically be done between call volume peaks ​ - Handle escalated situations with a sense of urgency, calmness, and professionalism ​ - Detail and solution orientated while being part of a team environment ​ - Duties and responsibilities are not limited to above descriptions and can be modified or changed at the discretion of Management. Disclaimer Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. This job description reflects management’s assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned. First for a reason: At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer. In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia’s Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf.

Major Responsibilities - Act as the main point of contact for clients in regard to routing, student information, school schedules, etc.​ - Work with Field Operations to ensure driver compliance is completed and up to date per school district and state standards. ​ - Manage the day to day scheduled trips, ensuring trips have been started, are running on time, completed and troubleshoot trips that need immediate attention. ​ - Effectively communicate via telephone, email, text message, and chat applications with a school districts, transportation partners and team members.​ - This position requires a high level of customer service communication and care ​ - Handle escalated situations with a sense of urgency, calmness, and professionalism ​ - When applicable, Agents assigned to bilingual speaking roles will be required to meet all expectations in their designated language as outlined in this document - Manage the day to day scheduled trips, ensuring trips have been started, are running on time, completed and troubleshoot trips that need immediate attention. ​ - Receive incoming Clients calls with a high level of professionalism and care ​ - Problem-solve transportation concerns from parents, clients, and Transportation Partners​ - Effectively communicate via telephone, email, text message, and chat applications with a wide variety of customers, clients and employees ​ - Successfully navigate multiple computer systems and applications simultaneously ​ - When applicable, Agents assigned to bilingual speaking roles will be required to meet all expectations in their designated language as outlined in this document​ - Ability to cross-train and assist in other departments or projects at your manager's request. This would typically be done between call volume peaks ​ - Handle escalated situations with a sense of urgency, calmness, and professionalism ​ - Detail and solution orientated while being part of a team environment ​ - Duties and responsibilities are not limited to above descriptions and can be modified or changed at the discretion of Management. Disclaimer Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. This job description reflects management’s assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned. First for a reason: At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer. In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia’s Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf.

Position Overview: We are seeking a detail-oriented and customer-focused Vacation Planning Support Representative to assist clients with researching, coordinating, and organizing travel experiences. This fully remote role supports the vacation planning process from initial inquiry through confirmed reservations. This is an entry-level opportunity. No prior travel industry experience is required. Structured training and ongoing mentorship are provided. Key Responsibilities: Assist clients with researching destinations, resorts, cruises, and vacation packages Provide support during the reservation and confirmation process Communicate clearly with clients regarding travel details, timelines, and requirements Review booking information to ensure accuracy and completeness Maintain organized records of client preferences and itineraries Provide follow-up support before and after travel Qualifications: Strong written and verbal communication skills Comfortable using online systems and digital platforms Organized with strong attention to detail Self-motivated and able to manage responsibilities independently in a remote setting Customer service, hospitality, or administrative experience is beneficial but not required What We Provide: Structured onboarding and training program Access to travel booking platforms and supplier resources Flexible remote work environment Supportive and collaborative team culture Ideal Candidate: This position is well suited for individuals exploring the travel industry for the first time, career changers seeking a flexible remote role, or professionals who enjoy helping others plan meaningful experiences. $50,000 - $65,000 a year