Major Responsibilities - Act as the main point of contact for clients in regard to routing, student information, school schedules, etc.​ - Work with Field Operations to ensure driver compliance is completed and up to date per school district and state standards. ​ - Manage the day to day scheduled trips, ensuring trips have been started, are running on time, completed and troubleshoot trips that need immediate attention. ​ - Effectively communicate via telephone, email, text message, and chat applications with a school districts, transportation partners and team members.​ - This position requires a high level of customer service communication and care ​ - Handle escalated situations with a sense of urgency, calmness, and professionalism ​ - When applicable, Agents assigned to bilingual speaking roles will be required to meet all expectations in their designated language as outlined in this document - Manage the day to day scheduled trips, ensuring trips have been started, are running on time, completed and troubleshoot trips that need immediate attention. ​ - Receive incoming Clients calls with a high level of professionalism and care ​ - Problem-solve transportation concerns from parents, clients, and Transportation Partners​ - Effectively communicate via telephone, email, text message, and chat applications with a wide variety of customers, clients and employees ​ - Successfully navigate multiple computer systems and applications simultaneously ​ - When applicable, Agents assigned to bilingual speaking roles will be required to meet all expectations in their designated language as outlined in this document​ - Ability to cross-train and assist in other departments or projects at your manager's request. This would typically be done between call volume peaks ​ - Handle escalated situations with a sense of urgency, calmness, and professionalism ​ - Detail and solution orientated while being part of a team environment ​ - Duties and responsibilities are not limited to above descriptions and can be modified or changed at the discretion of Management. Disclaimer Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. This job description reflects management’s assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned. First for a reason: At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer. In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia’s Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf.

Major Responsibilities - Act as the main point of contact for clients in regard to routing, student information, school schedules, etc.​ - Work with Field Operations to ensure driver compliance is completed and up to date per school district and state standards. ​ - Manage the day to day scheduled trips, ensuring trips have been started, are running on time, completed and troubleshoot trips that need immediate attention. ​ - Effectively communicate via telephone, email, text message, and chat applications with a school districts, transportation partners and team members.​ - This position requires a high level of customer service communication and care ​ - Handle escalated situations with a sense of urgency, calmness, and professionalism ​ - When applicable, Agents assigned to bilingual speaking roles will be required to meet all expectations in their designated language as outlined in this document - Manage the day to day scheduled trips, ensuring trips have been started, are running on time, completed and troubleshoot trips that need immediate attention. ​ - Receive incoming Clients calls with a high level of professionalism and care ​ - Problem-solve transportation concerns from parents, clients, and Transportation Partners​ - Effectively communicate via telephone, email, text message, and chat applications with a wide variety of customers, clients and employees ​ - Successfully navigate multiple computer systems and applications simultaneously ​ - When applicable, Agents assigned to bilingual speaking roles will be required to meet all expectations in their designated language as outlined in this document​ - Ability to cross-train and assist in other departments or projects at your manager's request. This would typically be done between call volume peaks ​ - Handle escalated situations with a sense of urgency, calmness, and professionalism ​ - Detail and solution orientated while being part of a team environment ​ - Duties and responsibilities are not limited to above descriptions and can be modified or changed at the discretion of Management. Disclaimer Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. This job description reflects management’s assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned. First for a reason: At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer. In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia’s Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf.

Position Overview: We are seeking a detail-oriented and customer-focused Vacation Planning Support Representative to assist clients with researching, coordinating, and organizing travel experiences. This fully remote role supports the vacation planning process from initial inquiry through confirmed reservations. This is an entry-level opportunity. No prior travel industry experience is required. Structured training and ongoing mentorship are provided. Key Responsibilities: Assist clients with researching destinations, resorts, cruises, and vacation packages Provide support during the reservation and confirmation process Communicate clearly with clients regarding travel details, timelines, and requirements Review booking information to ensure accuracy and completeness Maintain organized records of client preferences and itineraries Provide follow-up support before and after travel Qualifications: Strong written and verbal communication skills Comfortable using online systems and digital platforms Organized with strong attention to detail Self-motivated and able to manage responsibilities independently in a remote setting Customer service, hospitality, or administrative experience is beneficial but not required What We Provide: Structured onboarding and training program Access to travel booking platforms and supplier resources Flexible remote work environment Supportive and collaborative team culture Ideal Candidate: This position is well suited for individuals exploring the travel industry for the first time, career changers seeking a flexible remote role, or professionals who enjoy helping others plan meaningful experiences. $50,000 - $65,000 a year

Job Overview: Destination Knot is seeking a detail-oriented Remote Reservation Support Specialist to assist with client reservation requests and provide administrative support related to booking and scheduling services. This is a remote support role focused on customer service, coordination, and accurate data handling within a reservations environment. This position is ideal for individuals who are organized, professional, and comfortable working independently in a remote setting. Key Responsibilities: Assist with reservation and scheduling requests submitted by clients Support booking coordination across various service categories, including accommodations and related services Maintain accurate client records and reservation details in internal systems Communicate professionally with clients via email, phone, or messaging platforms Provide general customer service support and follow established processes Review confirmations and documentation for accuracy and completeness Collaborate with internal teams to ensure a smooth client experience Qualifications: Strong written and verbal communication skills Excellent attention to detail and organizational abilities Comfortable using online systems, email, and basic digital tools Ability to manage multiple tasks while meeting deadlines Customer service or administrative support experience preferred Reliable internet access and ability to work remotely Work Environment: Fully remote position Flexible scheduling options may be available Supportive, structured team environment $50,000 - $70,000 a year