RouteSmart Technologies

Title: Software Engineer Location: Columbia MD US Job Description: RouteSmart Technologies, a leader in vehicle route optimization software technology, is seeking a Software Engineer to join our development team. This role will report directly to the Manager, Software Engineering and is responsible for designing, developing, and supporting modern, scalable applications and services as part of a next-generation platform initiative. This position will play a key role in building a new generation of software that redefines how we design, develop, and deliver products. Unlike incremental upgrades, this initiative focuses on creating something entirely new using a Spec-Driven Development (SDD) approach powered by Large Language Models (LLMs). The role involves contributing to AI-assisted engineering workflows, building cloud-native systems, and helping shape the future of software development at RouteSmart. The Software Engineer will work in an exploratory, fast-evolving environment where not all requirements are fully defined. Success in this role requires curiosity, adaptability, and a willingness to experiment with new tools, frameworks, and methodologies. Responsibilities include developing high-quality code, collaborating across teams, and contributing to the definition of new engineering standards. Experience with cloud-native technologies (Linux, Docker, Terraform) and modern development practices is highly valued. The ideal candidate is passionate about innovation and thrives in solving complex, ambiguous problems. They will contribute to delivering reliable, high-quality solutions while helping drive forward RouteSmart’s next generation of technology. Strong technical skills, attention to detail, and the ability to collaborate effectively within a dynamic team environment are essential. The typical base pay range for this position at the start of employment is expected to be between $95,000–$145,000 per year. RouteSmart Technologies, Inc. has different base pay ranges for different work locations within the U.S., and base pay will vary based on experience. This is a hybrid role; candidates must be able to commute to the office in Melville, NY or Columbia, MD. Candidates must reside within 50 miles and be available to work onsite several days per week. However, we will consider the right candidate for remote work if domiciled in one of the following states: Maryland, New York, Pennsylvania, Arizona, California, Colorado, Florida, Idaho, Illinois, Indiana, Minnesota, New Jersey, North Carolina, Oregon, South Carolina, Washington. Essential Duties & Responsibilities - Orchestrate AI across the SDLC by utilizing LLM co-pilots during design, coding, testing, debugging, and optimization - Convert product requirements into structured specifications that drive deterministic system behavior - Partner with AI tools to generate APIs, services, and workflows directly from written specifications - Refine prompts and development workflows to ensure consistent, high-quality, and secure code outputs - Design clean, modular, and composable microservice architectures using best-fit technologies - Use AI to rapidly understand, extend, and refactor systems across diverse technology stacks, including: - Rust / Go for performance-critical backend services - Python / Node.js for orchestration and rapid iteration - Java / .NET for enterprise-grade workloads - React / Angular (TypeScript) for web applications - Swift / Kotlin for mobile applications - Integrate AI capabilities into systems for real-time decisioning, automation, and unstructured data processing - Design and operate resilient, cloud-agnostic infrastructure (initially AWS) using Docker and Terraform - Build and manage modern CI/CD pipelines to enable safe and frequent delivery - Ensure systems are secure, observable, scalable, and cost-efficient - Review and validate AI-generated code to prevent security vulnerabilities (OWASP Top 10) and performance issues - Integrate automated, AI-driven validation checks into build and deployment pipelines - Perform ongoing threat modeling across distributed, multi-language systems - Serve as the final human validator for AI-driven architectural and logical decisions - Identify and mitigate risks such as model bias, hallucinations, or incorrect outputs - Ensure data privacy and compliance with organizational security standards - Research and evaluate emerging coding and AI standards to improve security, quality, and performance - Perform other duties and responsibilities as assigned Requirements - Solid understanding of microservices architecture, API design, and distributed systems fundamentals. - Technology Experience (At least one area): - - Web: React or Angular (TypeScript/JavaScript) - - Backend: Python, Node.js, Java, .NET, Go, or Rust - - Mobile (Preferred): Swift or Kotlin - Hands-on experience with Docker, modern CI/CD pipelines, and Infrastructure-as-Code (Terraform preferred) in AWS, Azure, or GCP. - Practical experience with (or a strong personal interest in) Generative AI/LLMs and prompt engineering concepts. An understanding of AI limitations is a major plus. - Ability to collaborate effectively within a team environment - Familiarity with modern development practices and automation - Curiosity and a growth mindset - Adaptability in ambiguous situations - Willingness to experiment with new tools, frameworks, and methodologies Education & Experience - Bachelor’s degree in Computer Science, Information Systems, Business Technology, or a related field Within your first 6 months, you will: - Fully adapt to Spec-Driven Development workflows as your primary development model. - Successfully use AI to accelerate development and iteration cycles without sacrificing quality. - Contribute core production-grade components to our polyglot, scalable platform. - Collaborate with the team to define new engineering standards and best practices for AI-assisted development. This role is not about knowing every language—it is about being able to learn, adapt, and build across any stack using AI as your amplifier. If you are excited by ambiguity, experimentation, and redefining how software is built, Project MOVE is where you will do the most impactful work of your career. Benefits RouteSmart offers its employees numerous opportunities for professional development. Our goal is to provide our employees with the chance to learn and grow as the company grows. We recognize that our employees are our most valuable asset. The work they do is key to our ability to provide high quality service to our clients. We also recognize that our employees are unique individuals with their own lifestyle and interests. RouteSmart Technologies pays a significant share of the cost of benefits for our employees. We believe our investment makes good business sense by helping to create a positive and productive work environment. Among the benefits we offer are: - Medical/Dental/Vision/STD & LTD Plans - Employer paid Life Insurance Plan - Employee Training & Development - 401(k) Retirement Savings Plan w/ Employer Match - Vacation/Sick/Holiday Leave - Tuition Reimbursement - Flex hours - Casual Dress RouteSmart Technologies is proud to be an equal opportunity workplace. Individuals seeking employment at RouteSmart Technologies are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.

• Define and lead Routeware’s multi-year UX strategy across the product portfolio, with an explicit prioritization framework for where to invest first. • Drive convergence of visual language, interaction patterns, and information architecture across acquired and native products. • Build and own a scalable design system (components, tokens, patterns, accessibility primitives) usable by all product squads. • Establish UX, UI, and accessibility standards (WCAG 2.2 AA minimum) and the governance to keep them enforced as products evolve. • Operationalize UX inside our agile process: discovery, research, prototyping, validation, and release readiness — without becoming a bottleneck. • Define how PMs, engineers, and designers collaborate at each phase, including lightweight rituals like design reviews, critique, and handoff. • Directly manage and grow our existing UX designer. Mentor, develop, and unblock. Build the hiring plan and org design for the function as the team scales. • Establish scalable, lightweight research practices the team can run with: usability testing, journey mapping, and customer feedback synthesis. • Define and own UX-specific success metrics (task completion, time-to-value, usability scores, onboarding friction). Co-own product adoption and retention metrics with Product, and drive continuous UX improvement through experimentation. • Use AI tooling fluently to accelerate the team’s work — prototyping (Figma AI, v0, similar), research synthesis, content generation, and design QA.

• Work directly with solid waste management clients to understand their service operations and technical needs • Design and configure Routeware’s platform solutions, including route optimization, GPS tracking, data analytics, and reporting systems • Demonstrate product features and benefits through technical presentations and live deployments • Provide technical guidance and support during pre-sales consultations, onboarding, and ongoing system operations • Customize integrations with existing client systems, including ERP, billing, and fleet management software • Collaborate with Routeware’s product team to communicate client feedback and help shape future product enhancements • Develop training materials, user guides, and documentation to ensure successful client adoption • Stay informed about industry trends, regulatory requirements, and emerging innovations in solid waste management technology

• Achieve monthly, quarterly, and annual revenue targets within assigned territory and accounts. • Develop and execute strategic account plans to identify, engage, and expand opportunities with prospective customers. • Build and maintain relationships with executive-level stakeholders, including Public Works Directors, City Managers, Operations Leaders, and other key decision-makers. • Manage the end-to-end sales process, including prospecting, discovery, solution presentations, proposal development, contract negotiations, and deal closure. • Lead customer discovery conversations to understand operational challenges, business objectives, and technology requirements. • Coordinate internal resources including Sales Engineering, Product, Customer Success, and Professional Services to deliver compelling customer solutions. • Maintain accurate opportunity forecasting and pipeline management within CRM systems. • Represent Routeware at industry events, conferences, customer meetings, and networking opportunities. • Develop a deep understanding of Routeware's products, market position, and competitive landscape. • Collaborate with Marketing and Business Development teams to generate pipeline and expand market presence. • Travel as needed to support customer meetings, presentations, and industry events.

• Roadmap Execution & Delivery: Partner closely with the Director of Product and our senior PM to execute the product line roadmap. • Own daily execution: discovery, story writing, sprint planning, acceptance criteria, and validation. • Ship clean, on time, and with quality. • Resident Experience Mindset: Bring a consumer-PM sensibility to your work — care about UX quality, engagement, friction, and behavior change. • Help hold the line on the resident experience while delivering features the municipal buyer needs (configurability, reporting, compliance). • Cross-Product Collaboration: Contribute to integration work between Customer Engagement and the broader Routeware platform. • Partner with PMs on adjacent product lines as we work toward a more unified portfolio. • Distributed Delivery & Engineering Partnership: Work effectively with a distributed engineering team that includes offshore developers. • Write specs that don’t require a hallway conversation to interpret. • Run sprint ceremonies in an async-friendly way. • AI Feature Delivery: Help identify, scope, and ship AI-powered capabilities in the resident journey — smarter search, conversational sorting guidance, personalized education, contamination reduction. • Launch & Adoption: Partner with Marketing, CS, and Support on go-to-market — release readiness, internal enablement, customer comms, and adoption tracking after launch. • Voice of Customer & Measurement: Stay close to Support and Customer Success — triage escalations, feed real-world signal back into the roadmap, and track KPIs for your scope (adoption, engagement, education effectiveness).

• Develop and execute a sales strategy to drive new business and expand relationships. • Lead and mentor a team of sales professionals, promoting pipeline growth and deal continuance. • Establish and refine sales processes tailored to the Private Hauling sector, focusing on prospecting, lead qualification, and contract negotiations. • Drive outbound sales efforts, leveraging phone, email, and in-person meetings to engage decision-makers. • Build and maintain strong relationships with key stakeholders. • Monitor and analyze sales metrics, optimizing strategies to improve conversion rates and revenue. • Stay informed on industry trends, funding sources, and government procurement processes to enhance sales effectiveness. • Collaborate with marketing and product teams to ensure alignment on messaging, lead generation, and customer needs. • Own revenue targets within the Private Hauling segment, providing strategic guidance to meet and exceed goals.

• Achieve monthly, quarterly, and annual sales targets established by the CRO • Achieve lead generation, prospecting, and other sales management goals designed to build an optimal sales pipeline. • Personally, develop strong, long-term relationships and referrals with senior management within assigned territories. • Manage the end-to-end sales process for all opportunities, including initial client communication, on-site presentations, RFI response, RFP submission, negotiation, and deal signing. • The candidate is the focal point for all communication and sales activities with prospects. • Work closely with Routeware’s pre-sales, post-sales, and executive management teams to ensure that proposed offerings and services fully meet customers’ business and technology needs. • Adhere to all Routeware Sales, Human Resources, and corporate ethical policies, standards, and guidelines. • Demonstrate strong personal communication and presentation skills to establish interest, credibility, and trust. • Travel regularly to regional prospect and customer locations to support lead generation, sales presentations, contract negotiations, and ongoing relationship-building

• Conduct cold outreach to top-of-funnel leads sourced through marketing nurture campaigns, company-hosted webinars, and industry events including tradeshows, conferences, and exhibitions • Independently research and identify additional prospects within your assigned territory to supplement marketing-sourced leads • Engage decision-makers primarily through cold calling and email outreach to qualify and advance leads through the funnel • Qualify prospects and book introductory meetings for the Account Executive team • Collaborate with Account Executives to align on target accounts, messaging, and ensure a seamless handoff of qualified opportunities • Consistently meet or exceed monthly SDR activity and pipeline metrics • Maintain accurate and up-to-date account and contact information throughout the prospecting process

• Support day-to-day HR operations across the full employee lifecycle, including onboarding, offboarding, transfers, and status changes. • Serve as a responsive first point of contact for employee and manager questions on HR policies, benefits, and People Ops processes. • Assist managers with performance management documentation, PIPs, and coaching on standard HR processes. • Maintain HRIS data accuracy, run regular people data reports, and contribute to ongoing metrics tracking. • Execute cyclical People Ops programs, including performance review coordination, engagement survey logistics, and compensation planning support. • Partner with Talent Acquisition to deliver a seamless onboarding experience. • Maintain and update HR policies, the employee handbook, and compliance documentation across US, Canada, and UK jurisdictions. • Support internal communications and logistics for organizational changes, role transitions, and other HR initiatives. • Ensure day-to-day compliance with employment law and company policy across a remote-distributed workforce.

• Lead customer implementation projects from kickoff through go-live, ensuring scope, timelines, and deliverables are met. • Serve as the primary liaison between customers and Routeware’s internal teams, including Data Solutions, Product, Engineering, and Support. • Develop and maintain detailed project plans, milestone schedules, risk registers, and contingency strategies. • Lead project kickoff meetings, regular status calls, and executive check-ins, keeping all stakeholders informed and aligned. • Drive accountability and visibility across internal project teams to ensure customer success. • Proactively identify, communicate, and mitigate risks and blockers before they impact project timelines or customer experience. • Maintain proactive, consistent communication with customers and internal stakeholders throughout the project lifecycle. • Document and distribute clear meeting notes, action items, decisions, and status updates after every key touchpoint. • Ensure customer feedback and insights are captured and surfaced to Product and Professional Services leadership. • Manage smooth, well-documented handoffs to Customer Success and Support teams post go-live. • Keep the go-live calendar, implementation tracker, and project documentation accurate and current at all times. • Update internal systems and customer-facing records in real time, flagging upcoming milestones well ahead of schedule. • Contribute to ongoing improvements in implementation processes, playbooks, and best practices.