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ProductWind logo
ProductWind

Market to the Retailer algorithm. Boost organic and paid rankings. Improve retail media efficiency.

Client Success Manager, eCommerce

EcommerceEcommerceFull TimeRemoteSeniorTeam 11-50Since 2020H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

83 days ago

Salary

0

Seniority

Senior

Bachelor Degree3 yrs expEnglish

Job Description

Client Success Manager, eCommerce

ProductWind

• Own the client relationship • Serve as the primary point of contact for a portfolio of SMB, enterprise, and agency customers. • Lead onboarding, ensuring a smooth transition from Sales to Client Success and rapid time-to-value. • Train clients on ProductWind’s platform and workflow best practices. • Guide campaign strategy in partnership with internal execution teams to ensure alignment with client goals and optimal platform performance. • Proactively analyze account health and campaign performance to identify optimization opportunities. • Provide strategic recommendations that empower clients to become platform champions and product experts. • Encourage testing of all available solutions to maximize value and drive credit consumption toward burn-down goals. • Translate performance data into clear, actionable insights for clients. • Build trusted advisor relationships with key stakeholders, influencing strategic decisions. • Proactively address engagement risks and maintain account health. • Identify and execute upsell, cross-sell, and expansion opportunities. • Partner with Operations, Sales, and Product to share customer insights and influence product innovation. • Act as the voice of the customer internally, advocating for features and improvements that enhance client outcomes.

Job Requirements

  • 3+ years in client success, account management, or eCommerce campaign management.
  • Hands-on experience with Amazon and other marketplaces (Target, Walmart preferred).
  • Familiarity with eCommerce advertising strategies (Paid Search, SEO, Retail Media) and marketplace ecosystems, with prior hands-on campaign execution experience highly beneficial for guiding clients—though day-to-day execution is handled by another team.
  • Proven ability to manage multiple accounts and campaigns in a fast-paced, high-growth SaaS environment.
  • Strong communication, problem-solving, and project management skills.
  • Ability to analyze performance data, conduct account audits, and present actionable recommendations.
  • Self-starter who thrives in ambiguity and adapts quickly to change.
  • Able to travel ~25% and based in a location with reliable travel access to major hubs.

Benefits

  • Unlimited PTO
  • Choice of medical insurance (US and Canada)
  • Extended holiday time-off

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