We’re seeking a polished, thoughtful, and client-focused Client Care Specialist to join our corporate travel team. If you bring strong critical thinking, confident communication, and the ability to navigate complex client situations with professionalism and composure, this is a role where you can truly grow. You’ll collaborate closely with peers, clients, leadership, and Client Success teams while gaining hands-on experience managing complex service and operational challenges. WHAT WE'RE LOOKING FOR: - Polished Communicator - Strong verbal and written communication skills - Able to simplify complex topics and build trust quickly - Client-Centric Thinker - Naturally empathetic, but also business-minded - Understands how to balance client needs with company objectives - Problem Solver - Confident handling complex, sometimes ambiguous situations - Makes sound decisions independently and knows when to escalate - Relationship Builder - Skilled at creating rapport and long-term client confidence - Works well with both clients and internal teams - Detail & Process Driven - Organized, consistent, and thrives in a structured environment - Spots opportunities to improve how things are done WHAT YOU'LL DO: You’ll serve as a trusted partner to clients—resolving issues, guiding solutions, and building relationships that last. - Assess client inquiries and escalations quickly using active listening and strong judgment to identify root causes and effective solutions - Handle complex, high-impact client issues with empathy, professionalism, and a clear understanding of business priorities - Communicate proactively with clients, providing clear, timely updates that build trust and confidence throughout the resolution process - Investigate and resolve issues independently using internal systems, workflows, and documentation, while aligning with company policies and client agreements - Recommend and implement solutions that balance client needs with company standards; escalate appropriately when needed - Own issues end-to-end, ensuring resolutions are fully executed, approved, and accurately documented - Partner cross-functionally to drive timely, coordinated resolutions and ensure nothing falls through the cracks - Identify recurring issues and proactively suggest improvements to processes, tools, and client experience - Monitor and prioritize VIP or high-sensitivity cases, escalating insights to leadership and Client Success teams - Follow up with clients to confirm full resolution and satisfaction - Occasional travel may be required based on business needs (meetings, conferences, client visits) - Perform other duties as assigned EXPERIENCE & SKILLS: - 3–5 years in a client-facing role required; experience in corporate travel, customer care, or escalations strongly preferred - Familiarity with GDS systems and travel/contact center tools is a plus - Strong digital proficiency (email, chat, internal systems) - High school diploma or equivalent experience This is a remote position which will be located at the associate’s permanent residence. Candidates must reside in a state where Travel Incorporated is currently hiring and we reserve the right to decline applications based on location. Travel Incorporated is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation gender identity, national origin, disability or veteran status. Individuals with disabilities who require accommodation or assistance to complete any portion of the inquiry, application or selection process may contact Human Resources at hr@travelinc.com. Connecting innovative technology with superior service to advance business travel

About the Role We are looking for a Support Specialist who will be a vital member of our team, responsible for providing administrative and technical support to patients, providers, and pharmacies using our telehealth services. In this role, you will be on the front lines, ensuring a seamless virtual healthcare experience by answering questions about appointments, navigating the virtual platform, and managing patient accounts with professionalism and compassion. You will be instrumental in making sure every virtual visit is an outstanding one, all while adhering to HIPAA regulations and maintaining exceptional customer service standards. Shift Requirements: This role is critical to our 24/7 clinical operations. To ensure full coverage, you must be available to work a flexible schedule that includes evenings, weekends, and holidays. Shifts are assigned on a mandatory rotating basis to maintain organizational capacity. What You'll Do As a Support Specialist, you will be the primary point of contact for our users, ensuring their success on our platform. Your primary responsibilities will include: - Providing Tier 1 technical support, facilitating patient onboarding, and troubleshooting technical problems for patients, providers, and other customers via email, chat, and phone. - Performing essential point-of-service activities, such as visit preparation, payment collection, patient tracking, prescription handling, and record tracking, to ensure accuracy and a great patient experience. - Professionally investigating, triaging, and resolving patient issues to ensure their visit is a positive one. - Facilitating administrative tasks, including entering and maintaining confidential patient information and performing telephone triage. - Developing a deep understanding of our products and contributing to the accuracy, quality, and user-friendliness of documentation, guides, and FAQs that help customers find solutions independently. - Collaborating effectively with cross-functional teams, including clinical staff and the Tier 2 Technical Support team, to ensure the smooth resolution of issues and to relay customer feedback for product improvements. - Adhering to compliance policies and procedures, and properly documenting all customer interactions within Zendesk. - Creating a welcoming and professional environment for all users by demonstrating exceptional customer service and telephone etiquette. - Staying updated with product updates, industry trends, and best practices to offer the most effective support. Why You Might Be a Good Fit - You are deeply committed to providing exceptional customer care and thrive on making a positive impact on a patient’s healthcare journey. - You are an excellent communicator who can work with a diverse patient population and workforce, demonstrating empathy and professionalism in every interaction. - You have a knack for troubleshooting and resolving general technology issues, and you are great at explaining features and providing clear instructions to others. - You are highly organized and can successfully adapt to change, managing multiple tasks and shifting priorities in a fast-paced environment. - You are a critical thinker with sound judgment, and you are comfortable working independently with minimal supervision. This Might Not Be The Right Fit If... - You prefer a role with a narrow scope that does not involve both administrative and technical support tasks. - You are not comfortable with the fast-paced, sometimes hectic nature of a support role. - You are not passionate about providing a high level of satisfaction and compassion to patients and their families. - You are not comfortable with the meticulous record-keeping and data entry required for confidential information. - You are unable to work a flexible, rotating schedule that includes nights, weekends, and holidays. - You prefer working in isolation rather than actively collaborating with a cross-functional team, including clinical staff. Your Qualifications - 1-2 years of Customer Service experience. - Ability to work a mandatory rotating shift schedule, including evenings, weekends, and holidays. - Excellent listening, verbal, written, and interpersonal communication skills. - Demonstrated ability to switch from one task to another successfully in a fast-paced, ever-changing environment and adjust priorities as needed. - Excellent time management skills. - Keen attention to detail. - Good judgment and decision-making capabilities. - Ability to organize, prioritize, and adapt to change. - Creative ability and writing proficiency. - Knowledge of Google Products. - Familiarity with Zendesk WFM and Maestro QA. - Ability to partner with others to troubleshoot and resolve general technology issues. - A desire and commitment to provide the highest level of satisfaction in quality service, caring, and compassion. - The ability to work independently with minimal supervision in an often-hectic environment. Bonus Points - Knowledge of medical terminology. - The ability to type a minimum of 30 words per minute. - Working knowledge of Apple iOS or MS Windows-based laptops. - Experience with UCM Digital Health's EMR. The national pay range for this role is $35,000.00 – $45,000.00 per year. Actual compensation will be determined by factors such as the candidate's geographic market, experience, skills, and qualifications. If your compensation requirement is greater than our posted range, please still consider applying; a determination can be made based on unique qualifications. Expected compensation ranges for this role may change over time.

Total Rewards "Your life - our Mission" OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career. Click here to learn more about benefits and the total rewards at OSF. Expected pay for this position is $20.21 - $23.77/hour. Actual pay will be determined by experience, skills and internal equity. This is an Hourly position. Overview This is a remote work from home position, must reside in IL. Would need to be able to travel to the office for 90 days of onsite training in Peoria and for other required, rare occasions. Occasional in office attendance will be required. Position transitions to work from home after completion of successful training. POSITION SUMMARY: The Patient Financial Navigator ensures that each patient has a complete and accurate OSF medical record, which includes patient demographics, insurance coverage, responsible guarantor, and registration precision in a manner which the patient understands the services they are receiving, their financial responsibilities for the services provided, and expectations of them pre and post service. Financial education will be provided to patients to provide clarity regarding their estimated out of pocket expenses and assistance with bill pay options. The Patient Financial Navigator is expected to be knowledgeable on payment alternatives, grants, programs, and any other type of assistance to educate and support the patient on their financial options. This involves determining a patient's payer source including, but not limited to, obtaining authorization from the payer which includes identifying if services need an authorization, referral, or pre-determination as well as if the procedure is a covered benefit, if the payer is out of network, and be able to assist the patient who has questions on an existing bill or invoice. They must be capable of communicating clearly and concisely, both verbally and in writing, with peers, supervisors, payors, physicians, patients, and other departments. Qualifications REQUIRED QUALIFICATIONS: Experience: Associate's Degree and one year of customer service/relations experience; or High School Diploma and 2 years' experience in a call center, healthcare, and/or public health setting Other skills/knowledge: Excellent interpersonal and communication skills. Solid computer skills, including proficiency with Microsoft software. Strong analytical and problem solving skills, with the ability to be detail oriented. PREFERRED QUALIFICATIONS: ​Education: Bachelor's Degree in Business Administration or Healthcare related field Experience: Experience in patient registration, patient accounts, patient finance, insurance benefits, financial assistance programs, public health, social services, or other community based background Medical billing, including working with insurance companies, third party administrators and collections with emphasis on customer phone contact Advanced knowledge of CTP4, ICD 10, HCPCS and modifiers Knowledge of medical terminology Licensure/Certifications: HFMA CRCR Certification OSF HealthCare is an Equal Opportunity Employer.

• Help strengthen the connection between business priorities and customer execution by building scalable enablement approaches • Support strategic customer engagements by aligning technical adoption plans, customer goals, and lifecycle milestones across a defined set of enterprise accounts • Build and improve repeatable processes, frameworks, and communication mechanisms that help internal teams execute more consistently in the field • Engage with senior internal and customer stakeholders to identify barriers, surface insights, and drive alignment across highly matrixed teams • Contribute to business impact through customer enablement, adoption progress, and revenue influence across assigned priorities.