Overview We are looking for a REMOTE Intake Advisor 1 to work 2:00pm - 10:30pm Central time with WED/THRU off. Acadia Healthcare is a leading provider of behavioral healthcare services across the United States. Acadia operates a growing network of 250 plus behavioral healthcare facilities with approximately 11,100 beds in 39 states and Puerto Rico. With more than 23,000 employees serving approximately 75,000 patients daily, Acadia is the largest stand-alone behavioral health company in the U.S. Acadia Healthcare’s purpose is to Lead Care with Light and our mission is to be a world-class organization that sets the standard for excellence in the treatment of mental health and addiction concerns. We strive to maintain our standing as a thought leader in the behavioral healthcare industry, providing treatment that is synonymous with compassion and innovation. The Intake Advisor will be responsible to ensure a service-oriented and professional working environment in the Admissions Support Center (ASC) call center. Responds to clinical professionals, prospective clients, and their family members seeking treatment for addiction issues and psychological illness. Responsible for gathering and analyzing client information to make appropriate referrals to Acadia facilities. Works as part of the call center team to meet call center metrics and service targets. ESSENTIAL FUNCTIONS: - Triage calls by understanding callers’ purpose, needs and urgency. - Clearly explain the call process and ensure that caller gets to the right place ASAP. - Monitor call queues to understand ASC activity and how to provide support. - Collects and records client information in the customer relationship management system, Salesforce. - Provide exceptional customer service by listening and responding to client requests and building rapport with clients, their family members, and clinical professionals. - Make reliable warm transfers ensuring that the caller gets connected with the right person. - Personalizes response emails for all internal and external communication. - Perform other duties as assigned. STANDARD EXPECTATIONS: - Complies with organizational policies, procedures, performance improvement initiatives and maintains organizational and industry policies regarding confidentiality. - Communicate clearly and effectively to person(s) receiving services and their family members, guests and other members of the health care team. - Develops constructive and cooperative working relationships with others and maintains them over time. - Encourages and builds mutual trust, respect and cooperation among team members. - Maintains regular and predictable attendance. EDUCATION/EXPERIENCE/SKILL REQUIREMENTS: - Associate degree or equivalent customer service or sales experience. - Demonstrates the ability to function independently and possess strong decision-making skills. - Strong knowledge of customer care, sales techniques, and processes. - Must be able to manage multiple tasks simultaneously with the ability to adapt to frequent priority changes - Exceptional analytical and listening skills. - Ability to operate well in a call center team environment. - Proficient typing, data entry, and attention to detail skills. - Excellent communication skills, able to be empathetic with clients. - Capable of working within established policies, procedures and practices prescribed by the organization. - English sufficient to communicate clearly and accurately with clients. AHCORP #LI-TB1

About the Opportunity We are seeking organized and detail-oriented individuals to join our team as Travel Coordination Specialists. In this role, you will assist clients with coordinating travel arrangements and organizing trip details to ensure seamless travel experiences. This opportunity is ideal for individuals who enjoy planning, organization, and helping others navigate the details of travel. Travel Coordination Specialists utilize established booking platforms and travel resources to assist with reservations, itinerary coordination, and travel logistics. Key Responsibilities - Coordinate travel arrangements including flights, hotels, cruises, transportation, and vacation packages - Assist clients with travel planning and destination recommendations based on their preferences and travel goals - Organize and manage detailed travel itineraries to ensure all travel components are clearly outlined - Communicate with travel suppliers and partners to confirm reservations and availability - Maintain accurate records of bookings, confirmations, and client communications - Provide travelers with guidance regarding schedules, documentation requirements, and itinerary details - Assist clients with travel-related questions or itinerary updates before and during their trips - Stay informed on travel promotions, supplier updates, and destination information Qualifications - Strong organizational and communication skills - Ability to manage multiple travel requests and details simultaneously - Customer-focused mindset with strong attention to detail - Comfortable working independently in a remote environment - Basic computer proficiency and ability to navigate online booking systems - Interest in travel, tourism, hospitality, or logistics - Previous experience in customer service, hospitality, logistics, or travel coordination is helpful but not required What You’ll Gain - Flexible remote work environment - Access to professional training and travel industry resources - Opportunities to develop expertise in travel coordination and planning - Supportive team environment focused on professional growth - Potential travel-related incentives and industry perks Additional Information This role offers flexibility and provides the tools and resources necessary to assist clients with organizing and coordinating travel experiences. Applicants should be comfortable working remotely and communicating with clients and travel partners through digital platforms. $45,000 - $70,000 a year

Daymark Health is a value-based oncology company redefining the cancer care experience for patients, providers, and health plans. Daymark’s comprehensive, personalized cancer care platform empowers patients with dedicated care navigation, symptom-focused support, behavioral health care, and social resources. Combined with evidence-based health interventions and a hybrid in-person + virtual care model, Daymark is improving the overall cancer experience for patients, providers, and health plans – and setting a new standard in cancer care. Daymark’s groundbreaking approach is led by CEO Dr. Justin Bekelman, a pioneer in transforming cancer care, alongside some of the nation’s foremost leaders in oncology and value-based care. Daymark Health is backed by Maverick Ventures, Yosemite, Oncology Ventures, Healthier Capital, Blue Venture Fund, and Healthcare Foundry. Be cautious of recruitment fraud, and always confirm that communications are coming from an official Daymark Health email. ABOUT THE ROLE As an Enrollment Specialist, you will be a frontline ambassador for Daymark Health—building trust with healthcare providers, enrolling new patients, and helping individuals access compassionate, team-based care. You’ll spend time over the phones in our office introducing our services to potential patients, supporting patient referrals and enrollment, and delivering an exceptional first experience to those joining Daymark’s program. WHAT YOU'LL DO - Make 50+ outbound calls per day to prospective patients and caregivers to introduce Daymark’s services and support. - Guide patients through our enrollment process, surfacing goals and concerns to help tailor support. - Respond to inbound communications, triage requests, and ensure patients are connected to the right team members. - Obtain patient consent, complete enrollment surveys, and escalate urgent needs to our clinical teams. - Share feedback with internal teams based on patient and provider needs, referral trends, and barriers to access. - Work a structured schedule with coverage to ensure patient access What Success Looks Like in 3 Months - You’ve become a go-to resource for both patients and providers, known for your professionalism, warmth, and follow-through. - You’ve contributed to improvements in our enrollment process and patient experience by identifying gaps and opportunities. - You’re hitting your daily, weekly, and monthly enrollment goals day, while ensuring a great patient experience - You’re passing regular call audits for compliance and quality WHAT WE ARE LOOKING FOR - Sales/Enrollment experience - you have 3+ years of experience in an enrollment, patient outreach, call center, or SDR role with high phone volume and are motivated to help patients access better care and hit enrollment targets. - Relational & Empathetic: You know how to build trust—quickly and genuinely—with both providers and patients. You lead with curiosity, empathy, and clarity. - Organized & Proactive: You take initiative, stay on top of details, and bring structure to dynamic or ambiguous situations. - Excited about Startups: You can make a big impact at a start up, but you need to be comfortable with frequent change! - Strong Communicator: You write and speak clearly and professionally. You tailor your communication to fit your audience and situation. - Tech-Savvy: You have documented in a CRM such as Salesforce and know how to use tools like Slack, Salesforce, Zoom, Google Suite, and EHRs. You adapt easily to new systems and workflows. - Location: This role is fully remote but Eastern Time Zone preferred. Hours are 8:30 AM to 5 PM Monday through Friday. Daymark Health is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This role will be compensated with a base + commission structure. We anticipate the base to be approximately $65,000 to $70,000 (depending on location & experience) with an opportunity for a $10,000-$15,000 commission, should you hit performance and enrollment targets.

Title: Scheduler / Contact Center Location: Albuquerque, NM United States Remote - A1 - Full-Time Regular - Day - 124247 Job Description: Overview Join our team as a day shift, full-time, Central Scheduling Scheduler in Albuquerque, NM. This position is 100% remote for candidates residing outside of the Albuquerque (ABQ) area. Candidates must be able to work Mountain Standard Time (MST) hours, as this role supports the MST time zone. Why Join Us? Thrive in a People-First Environment and Make Healthcare Better - Thrive: We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being. - People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for. - Make Healthcare Better: We use advanced technology to support our team and enhance patient care. Get to Know Your Team: - Ardent Health owns and operates 30 hospitals and 200+ sites of care 4,323 beds and 23,000+ team members in six states, with its entities consistently recognized among healthcare's best employers. Learn About a Day in the Life of a Scheduler: Responsibilities - The Scheduler provides a world-class patient experience through positive phone, chat, and email interactions and continuously elevates patient satisfaction and experience. - Accurately and compassionately schedules/reschedules/cancels appointments, pre-registers patients using EPIC, and aids in patient-to-clinic healthcare questions. - Identifies and resolves the needs of the patient to achieve First Call Resolution (FCR). - Ensures an efficient and effective interaction through management of Average Handle Time (AHT) and Quality Assurance scoring (QA). - Shows dedication and commitment to patients through dependable attendance and schedule adherence. Qualifications Job Requirements - High School Diploma or GED equivalent. - Excellent computer skills and ability to use Microsoft Word, Microsoft Excel, and Microsoft Outlook. - Knowledge of standard office procedures and equipment. Preferred Job Requirements - Associate degree or higher in a related field of study. - 1+ year healthcare background/experience and/or call center experience. - 2+ years of experience working in a healthcare field/role or call center environment.