Daymark Health

Role Description We are seeking a highly capable operator to help scale Daymark’s care delivery model across markets and service lines. This role sits at the center of how Daymark operates, translating strategy into execution across clinical operations, product, and market teams. - You will work on a wide range of high-priority problems, from launching new markets to improving care delivery workflows to shaping how we scale as a company. - You will partner closely with the VP of Clinical Operations to translate enterprise operating design into repeatable execution across teams, systems, and vendors. - This role is ideal for someone who enjoys combining quantitative analysis with operational problem-solving and is excited to take on increasing ownership over time. Qualifications - Experience in healthcare operations, clinical operations, consulting, business operations, analytics, or related environments. - Strong analytical and problem-solving skills. - Comfort working with data to identify trends and support operational decision-making. - Experience managing projects or cross-functional initiatives is a plus. - Startup, healthcare, or value-based care experience is a plus. - Experience working with clinicians, operators, or technical teams is a plus. Requirements - You are analytically strong and comfortable working with operational and performance data. - You enjoy solving ambiguous operational problems and building practical solutions. - You can move fluidly between quantitative analysis and operational execution. - You are detail-oriented, organized, and highly reliable. - You are comfortable working across clinical, operational, and technical teams. - You communicate clearly and collaborate effectively across functions. - You thrive in fast-moving environments and are excited to take on increasing responsibility over time. Benefits - This role is remote within the Northeast US, with a strong preference for candidates based in Boston, MA, New York, NY, or Providence, RI. - Anticipated compensation for this role is $85,000 to $110,000 annually, depending on location and experience.

Provide direct patient care in home settings, conduct health assessments, manage urgent clinical needs, and support patients throughout their care journey by addressing their unique medical and social requirements effectively.

Title: Oncology Nurse Practitioner Location: Providence, RI Job Description: Daymark Health is a value-based oncology company redefining the cancer care experience for patients, providers, and health plans. Daymark’s comprehensive, personalized cancer care platform empowers patients with dedicated care navigation, symptom-focused support, behavioral health care, and social resources. Combined with evidence-based health interventions and a hybrid in-person + virtual care model, Daymark is improving the overall cancer experience for patients, providers, and health plans – and setting a new standard in cancer care. Daymark’s groundbreaking approach is led by CEO Dr. Justin Bekelman, a pioneer in transforming cancer care, alongside some of the nation’s foremost leaders in oncology and value-based care. Daymark Health is backed by Maverick Ventures, Yosemite, Oncology Ventures, Healthier Capital, Blue Venture Fund, and Healthcare Foundry. Be cautious of recruitment fraud, and always confirm that communications are coming from an official Daymark Health email. WHAT YOU'LL DO As one of Daymark’s Nurse Practitioners, you’ll work with our care team to implement our cancer care model with patients in their homes. Your primary goal is to provide great patient care within the home or virtually, whichever is needed. You'll also implement and help to continuously improve processes that will enable Daymark to be effective in Rhode Island and expand into new markets, build a highly engaged patient population, and contribute to a high-performing clinical team. You must be comfortable operating as a player/coach, rolling up your sleeves, and doing whatever is required to provide high-quality clinical care and to grow quickly. You’ll work closely with our clinical operations team, leveraging your expertise to establish our evidence-based oncology care and navigation model to address clinical (symptom management, in-home urgent care, palliative care, mental and behavioral health care) and non-clinical (social and related needs). - Provide clinical care: You’ll provide direct patient care both in home and via virtual platforms. You’ll conduct assessments, place orders, prescribe medications, document appropriately, and assign tasks to enable our broader care team to deliver great patient care. - Enable Daymark’s ability to triage for high acuity: You’ll help us provide navigation and direct clinical care for our highest acuity patients while also supporting our broader patient population. You’ll collaborate closely with oncology practices in our market through daily standups with their own clinical leadership teams. - Real-world application of a new care model: You’ll collaborate with Daymark’s clinical operations team to refine and implement our care model. You’ll also help us deliver the right care at the right time to patients with a cancer diagnosis. WHAT WE ARE LOOKING FOR - Expertise: You are an active NP or PA and have been practicing for at least 4 years, delivering direct clinical care to patients. Oncology, home care, palliative care or primary care experience required. Oncology Nursing Society certification, experience with value-based care and/or in home care are each a plus. - Tech savvy: You are comfortable caring for patients with cancer both in-person and virtually over video and web-based call software. - Analytical Skills: You can roll up your sleeves and contribute to clinical problem solving. - Biased to action: You know how to identify and prioritize your initiatives and ensure that urgent and important tasks always get done. - Comfort with ambiguity: You have experience being a part of building or launching new programs and are comfortable with changing processes to improve patient care. - Player/Coach: You can lead your team and can care for patients and switch contexts with ease, as all will be required in a day’s work. - Able to work in-person. You'll deliver in-home care to patients in Rhode Island and potentially Southeastern Massachusetts. - Availability: You can work with our team and patients full-time, four days per week. Additional Information The expected compensation for this role is $140,000 to $170,000 annually, depending on experience. Our office is based in Providence, RI and you will deliver in-home care to patients in RI and potentially Southeast MA. Candidates must have a valid driver's license and a reliable personal vehicle.

Role Description We are seeking a highly capable operator to build and lead Revenue Cycle Management at Daymark. This is a foundational role as we expand our primary care service lines. You will own the end-to-end revenue cycle function, including: - Professional billing - Third-party billing vendor management - Claims operations - Risk adjustment While partnering closely with Clinical Operations, Finance, Product, and Data. The right candidate brings deep technical fluency in PCP-focused billing codes, hands-on experience managing billing vendors and clearinghouse platforms, and a forward-thinking orientation toward AI-enabled RCM. This role is ideal for someone who wants to build a function from the ground up and grow with it. Qualifications - Deep knowledge of PCP revenue cycle, including fluency with E&M, AWV, CCM, TCM, APCM, and PCM billing rules, documentation requirements, and reimbursement structures - Direct experience managing a third-party billing vendor and a claims/clearinghouse platform - Experience with HCC coding, risk adjustment suspecting, and chart review workflows - Familiarity with AI applications in RCM and a genuine interest in applying them - Experience at a startup or high-growth healthcare company is a plus Requirements - Own Daymark's Revenue Cycle Operations - Lead end-to-end RCM across all payer types, with primary focus on Original Medicare and value-based contract populations - Develop and maintain billing protocols for PCP service lines including E&M, Annual Wellness Visits (AWVs), Chronic Care Management (CCM), Transitional Care Management (TCM), and Advanced Primary Care Management (APCM) - Establish patient billing workflows including statement generation, cost-sharing communication, and collections processes; ensure workflows are sensitive to the patient experience while maintaining collection integrity - Manage the third-party billing vendor relationship, including performance monitoring, issue escalation, contract compliance, and ongoing optimization - Own the claims and clearinghouse platform, including submission workflows, rejection and denial management, and resubmission processes - Establish and track RCM KPIs: clean claim rate, denial rate, days in AR, net collection rate, and others - Partner with Finance on revenue recognition, cash flow forecasting, and month-end close support - Support accurate risk adjustment operations aligned with our care model and payer contracts - Partner with Clinical Operations, Product and Data to ensure risk adjustment workflows are reflected in tooling and supported from pre-chart prep to documentation and through billing and claim submission - Support end-to-end enrollment workflows for new providers, including NPI registration, CAQH profile maintenance, and payer-specific credentialing applications - Track credentialing status and expiration timelines across the provider panel to ensure no gaps in billing eligibility - Partner with Clinical Operations and People to build onboarding workflows that sequence credentialing milestones with provider start dates - Identify and manage credentialing vendors or delegated credentialing arrangements where applicable - Identify and evaluate AI-enabled tools across the RCM workflow, including automated coding assistance, denial prediction, and other capabilities - Partner with Product and Data to pilot and implement capabilities that improve throughput and accuracy - Translate billing and compliance requirements into scalable operational workflows - Establish audit and QA processes to ensure coding accuracy and billing integrity - Identify execution gaps and drive resolution across cross-functional teams Benefits - This role is fully remote, but will be expected to work on either Eastern or Central time zone hours - Compensation: $120,000 - $135,000 annually, depending on location & experience

Daymark Health is a value-based oncology company redefining the cancer care experience for patients, providers, and health plans. Daymark’s comprehensive, personalized cancer care platform empowers patients with dedicated care navigation, symptom-focused support, behavioral health care, and social resources. Combined with evidence-based health interventions and a hybrid in-person + virtual care model, Daymark is improving the overall cancer experience for patients, providers, and health plans – and setting a new standard in cancer care. Daymark’s groundbreaking approach is led by CEO Dr. Justin Bekelman, a pioneer in transforming cancer care, alongside some of the nation’s foremost leaders in oncology and value-based care. Daymark Health is backed by Maverick Ventures, Yosemite, Oncology Ventures, Healthier Capital, Blue Venture Fund, and Healthcare Foundry. Be cautious of recruitment fraud, and always confirm that communications are coming from an official Daymark Health email. As a Per Diem Chart Reviewer at Daymark, you will be a key member of the Enrollment and Care Teams, supporting accurate program eligibility determinations for patients. You will review medical records, apply established clinical criteria, and ensure documentation supports eligibility for Daymark programs. Your role is essential in maintaining the integrity of our care delivery and supporting patients. WHAT YOU'LL DO In this role, you will conduct thorough reviews of medical records to support program eligibility determinations. On a day-to-day basis, this may include: - Chart Review: Conduct retrospective and concurrent reviews of inpatient, outpatient, and ancillary medical records to assess whether clinical documentation supports eligibility for Daymark Health's programs. - Criteria Application: Apply established clinical criteria and program-specific guidelines to evaluate medical necessity and eligibility determinations. - Clinical Documentation: Accurately abstract and document relevant clinical findings, diagnoses, procedures, and treatment history from the medical record. - Escalation & Collaboration: Identify documentation gaps or inconsistencies and escalate cases requiring physician or supervisor review as appropriate. - Compliance: Maintain strict confidentiality of all patient health information in accordance with HIPAA regulations and Daymark's policies, procedures, and documentation standards. - Quality Assurance: Participate in audits, quality reviews, and process improvement initiatives as requested, and stay current on program eligibility criteria and relevant regulatory updates. What We Are Looking For - Experience: An active, unrestricted Registered Nurse (RN) license in good standing is required. A minimum of 5 years of Oncology nursing experience required, with experience in case management strongly preferred. - Clinical Knowledge: Working knowledge of medical terminology, and clinical documentation standards. - Comfort with Technology: Proficiency with electronic health record (EHR) systems and comfort with tools such as Google Suite, Zoom, and Slack. - Analytical Skills: Strong critical thinking and attention to detail, with the ability to review and interpret complex clinical documentation independently. - Patient-Centric Approach: A deep commitment to Daymark's mission to support cancer patients with dignity & compassion. - Organizational Skills: Ability to manage multiple reviews simultaneously, meet established turnaround times, and maintain meticulous documentation. - Adaptability: Comfortable working independently in a dynamic environment with minimal supervision Additional Information This is a per diem, remote role. Availability of a minimum of 10 hours per week is required. Hours and schedule will vary based on organizational need, but typically range 10-20 hours per week. 2-3 hours of availability daily is strongly preferred over fewer, longer time periods. Compensation will range from $40 to $55 per hour, depending on a candidate's location and experience. Per diem employees are not eligible for benefits.

Daymark Health is a value-based oncology company redefining the cancer care experience for patients, providers, and health plans. Daymark’s comprehensive, personalized cancer care platform empowers patients with dedicated care navigation, symptom-focused support, behavioral health care, and social resources. Combined with evidence-based health interventions and a hybrid in-person + virtual care model, Daymark is improving the overall cancer experience for patients, providers, and health plans – and setting a new standard in cancer care. Daymark’s groundbreaking approach is led by CEO Dr. Justin Bekelman, a pioneer in transforming cancer care, alongside some of the nation’s foremost leaders in oncology and value-based care. Daymark Health is backed by Maverick Ventures, Yosemite, Oncology Ventures, Healthier Capital, Blue Venture Fund, and Healthcare Foundry. Be cautious of recruitment fraud, and always confirm that communications are coming from an official Daymark Health email. ABOUT THE ROLE We are seeking a highly capable Senior Manager or Director to lead Risk Adjustment Operations at Daymark while also serving as a core member of the Clinical Operations team. This role sits at the intersection of Clinical Operations, Finance, Product, and Data, and is responsible for ensuring we accurately capture patient complexity in a way that reflects the true clinical needs of our population. You will take the lead in building and scaling our risk adjustment approach, from identifying opportunities to embedding workflows into care delivery to driving measurable performance improvement. Beyond risk adjustment, this role is part of the broader Clinical Operations team and will flex into other high-priority operational initiatives, including market launches, care delivery workflows, and enrollment operations. This role is ideal for someone who enjoys owning a critical domain while also working across a wide range of operational problems in a fast-moving, early-stage environment. WHAT YOU’LL DO Build and Scale Daymark’s Risk Adjustment Operations - Define and operationalize our approach to risk capture, aligned with our care model and payer contracts - Identify opportunities for improving documentation (e.g., suspects and refreshables) - Design and implement workflows that integrate risk adjustment into care delivery and partner with Care Teams to ensure those workflows are usable, adopted, and effective - Partner with Product and Data to ensure workflows are reflected in tools and supported by accurate, timely data - Evaluate and manage vendors supporting chart prep, suspecting, and coding workflows - Establish performance tracking, reporting, and review cadences and Identify gaps in performance to drive targeted improvements Broader Clinical Operations Priorities and Execution. - Improve care delivery workflows, enrollment operations, and cross-team coordination - Diagnose operational friction and implement solutions that improve reliability and efficiency - Partner with cross-functional teams to translate operational needs into workflows, tools, and processes - Support operational readiness for new markets and service lines - Step into high-priority operational initiatives as they emerge Operational Infrastructure & Scaling - Translate strategic priorities into operational workplans - Ensure KPIs have clear ownership and follow-through - Support operational review cadence and performance visibility - Identify execution gaps and help drive resolution WHAT WE ARE LOOKING FOR Experience - Experience in risk adjustment, population health, or value-based care operations - Strong understanding of HCC coding, suspecting, and chart review workflows - Experience working with clinicians and embedding workflows into care delivery - Experience partnering with Product, Data, and Analytics teams - Startup or high-growth experience is a plus Qualities - You are both strategic and highly execution-oriented - You can translate complex concepts into practical workflows - You are comfortable working across clinical, operational, and technical teams - You thrive in ambiguity and enjoy building from scratch - You are excited to own a domain while also contributing more broadly across the business Additional Information This role is remote within the Northeast US, with a strong preference for candidates based in Boston, MA, New York, NY, or Providence, RI. Anticipated compensation for this role is $120,000 to $150,000 annually, depending on location and experience. Daymark Health is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Daymark Health is a value-based oncology company redefining the cancer care experience for patients, providers, and health plans. Daymark’s comprehensive, personalized cancer care platform empowers patients with dedicated care navigation, symptom-focused support, behavioral health care, and social resources. Combined with evidence-based health interventions and a hybrid in-person + virtual care model, Daymark is improving the overall cancer experience for patients, providers, and health plans – and setting a new standard in cancer care. Daymark’s groundbreaking approach is led by CEO Dr. Justin Bekelman, a pioneer in transforming cancer care, alongside some of the nation’s foremost leaders in oncology and value-based care. Daymark Health is backed by Maverick Ventures, Yosemite, Oncology Ventures, Healthier Capital, Blue Venture Fund, and Healthcare Foundry. Be cautious of recruitment fraud, and always confirm that communications are coming from an official Daymark Health email. ABOUT THE ROLE We are seeking a highly capable Clinical Operations Manager or Senior Manager to help scale Daymark’s care delivery model across markets and service lines. This role sits at the center of how Daymark operates, translating strategy into execution across clinical operations, product, and market teams. You will work on a wide range of high-priority problems, from launching new markets to improving care delivery workflows to shaping how we scale as a company. You will partner closely with the VP of Clinical Operations to translate enterprise operating design into repeatable execution across teams, systems, and vendors. This role is ideal for someone who enjoys diagnosing messy operational problems and building systems that make care delivery more reliable and scalable, while closing the gap between how we design care and how it is actually delivered in the real world, especially as we scale into new markets. As a growing startup, we expect this role to evolve significantly over time based on both company needs and your strengths. You will ensure our model is well-designed, executable, repeatable, and reliable across teams and environments. WHAT YOU’LL DO Operational Readiness for New Markets and Service Lines. - Design and operationalize the infrastructure required for new markets and service lines, including vendor setup, tooling, and operational workflows - Translate care model standards into operational workflows and ensure that care delivery workflows, documentation standards, and operational processes are ready for launch. - Support go-live stabilization and capture operational learnings to strengthen future launch playbooks. - Help to translate operational design into real-world implementation across teams, systems, and vendors. - Identify gaps beyond launch readiness and take ownership of solving them, even when they fall outside defined swim lanes. Care Delivery Workflow Design, Improvement & Enablement - Translate the care model into scalable operational workflows and ensure they are reflected in the tools and systems our teams rely on every day. - Drive improvements across care delivery workflows, enrollment operations, and cross-team coordination, including how work moves between teams - Diagnose operational friction and implement solutions that strengthen care team reliability and efficiency. Explore new opportunities to improve how care is delivered, even beyond current workflows - Partner with Product to embed workflows into the tools and systems our teams use, including documentation, task management, and scheduling - Build the operational infrastructure that enables consistent execution across markets by driving operational review cadences, ensuring KPIs have clear ownership, identifying execution drift, and taking on emerging operational priorities as the company evolves. WHAT WE ARE LOOKING FOR Experience - Experience in healthcare operations, clinical operations, or care delivery environments - Exposure to market launches, implementations, or scaling operations (healthcare preferred) - Strong process documentation and workflow design skills - Startup or high-growth experience is a plus Qualities - Adaptability: You thrive in ambiguity and know how to create structure. As an early-stage company, priorities will shift quickly and this role is expected to flex into new areas based on where the business needs the most support - Operational Acumen: You are detail-oriented and systems-minded. You can document processes without over-engineering them. You can balance near-term execution with long-term system building - Collaboration: You are comfortable working across clinical, operational, and technical domains. You operate with influence, not authority - Drive to Learn: You ask good questions and spot gaps others miss. You are excited by roles that don’t have rigid boundaries and are willing to step into what is most needed. You are motivated by learning quickly and taking on increasing responsibility over time. Additional Information This role is remote within the Northeast US, with a strong preference for candidates based in Boston, MA, New York, NY, or Providence, RI. Anticipated compensation for this role is $110,000 to $140,000 annually, depending on location and experience. Daymark Health is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Daymark Health is a value-based oncology company redefining the cancer care experience for patients, providers, and health plans. Daymark’s comprehensive, personalized cancer care platform empowers patients with dedicated care navigation, symptom-focused support, behavioral health care, and social resources. Combined with evidence-based health interventions and a hybrid in-person + virtual care model, Daymark is improving the overall cancer experience for patients, providers, and health plans – and setting a new standard in cancer care. Daymark’s groundbreaking approach is led by CEO Dr. Justin Bekelman, a pioneer in transforming cancer care, alongside some of the nation’s foremost leaders in oncology and value-based care. Daymark Health is backed by Maverick Ventures, Yosemite, Oncology Ventures, Healthier Capital, Blue Venture Fund, and Healthcare Foundry. Be cautious of recruitment fraud, and always confirm that communications are coming from an official Daymark Health email. ABOUT THE ROLE As an Enrollment Specialist, you will be a frontline ambassador for Daymark Health—building trust with healthcare providers, enrolling new patients, and helping individuals access compassionate, team-based care. You’ll spend time over the phones in our office introducing our services to potential patients, supporting patient referrals and enrollment, and delivering an exceptional first experience to those joining Daymark’s program. WHAT YOU'LL DO - Make 50+ outbound calls per day to prospective patients and caregivers to introduce Daymark’s services and support. - Guide patients through our enrollment process, surfacing goals and concerns to help tailor support. - Respond to inbound communications, triage requests, and ensure patients are connected to the right team members. - Obtain patient consent, complete enrollment surveys, and escalate urgent needs to our clinical teams. - Share feedback with internal teams based on patient and provider needs, referral trends, and barriers to access. - Work a structured schedule with coverage to ensure patient access What Success Looks Like in 3 Months - You’ve become a go-to resource for both patients and providers, known for your professionalism, warmth, and follow-through. - You’ve contributed to improvements in our enrollment process and patient experience by identifying gaps and opportunities. - You’re hitting your daily, weekly, and monthly enrollment goals day, while ensuring a great patient experience - You’re passing regular call audits for compliance and quality WHAT WE ARE LOOKING FOR - Sales/Enrollment experience - you have 3+ years of experience in an enrollment, patient outreach, call center, or SDR role with high phone volume and are motivated to help patients access better care and hit enrollment targets. - Relational & Empathetic: You know how to build trust—quickly and genuinely—with both providers and patients. You lead with curiosity, empathy, and clarity. - Organized & Proactive: You take initiative, stay on top of details, and bring structure to dynamic or ambiguous situations. - Excited about Startups: You can make a big impact at a start up, but you need to be comfortable with frequent change! - Strong Communicator: You write and speak clearly and professionally. You tailor your communication to fit your audience and situation. - Tech-Savvy: You have documented in a CRM such as Salesforce and know how to use tools like Slack, Salesforce, Zoom, Google Suite, and EHRs. You adapt easily to new systems and workflows. - Location: This role is fully remote but Eastern Time Zone preferred. Hours are 8:30 AM to 5 PM Monday through Friday. Daymark Health is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This role will be compensated with a base + commission structure. We anticipate the base to be approximately $65,000 to $70,000 (depending on location & experience) with an opportunity for a $10,000-$15,000 commission, should you hit performance and enrollment targets.

• Lead the development and execution of Daymark’s long-term strategy to engage oncology providers. • Develop and implement innovative compensation and shared savings models. • Partner with CEO and VP of Growth to prioritize geographic focus. • Collaborate with Operations team for seamless onboarding experience.

• Play a critical role in shaping Daymark’s next phase of growth • Work closely with the executive team to identify, evaluate, and execute strategic opportunities • Report into Daymark’s Finance leadership, reflecting its close connection to capital allocation and financial strategy • Partner closely with leaders across Growth, Clinical, Product, and Operations to develop and execute strategic initiatives • Evaluate new business lines and assess emerging value-based payment models • Help design partnership models that allow Daymark to scale • Serve as a strategic partner to leadership on key growth initiatives