• Respond to customer inquiries via social media and chat, ensuring timely and accurate assistance. • Resolve customer complaints and issues with professionalism, offering effective solutions to ensure satisfaction. • Maintain customer records and update account information in the CRM system to ensure accuracy. • Collaborate with other teams (e.g technical support) to address customer needs and improve service quality.

• Schedule appointments for new and established patients while considering patient insurance, schedule templates and patient/provider preferences • Monitor multi-channel inbound patient requests to ensure timely response and accurate resolutions • Work with patients and insurance carriers to resolve patient billing inquiries • Responsible for maintaining individual and departmental goals including Average Handle Time, Service Level, Abandonment Rate, Call Quality, and others • Maintain confidentiality of all patient information with a full understanding of HIPAA requirements • Demonstrates flexibility to meet the needs of all internal and external customers including changes to workflows, work volume and work schedules • Other duties as assigned

APPLICANT WINDOW CLOSES MARCH 28, 2026 LabCorp is seeking a remote Customer Service Representative to join our team! Schedule: MONDAY - FRIDAY 8AM - 430PM MOUNTAIN STANDARD TIME ZONE Job Duties/Responsibilities - Act as a liaison between LabCorp, the customer base and patients. - Hold fundamental understanding of overall lab operations and functionality in each department. - Resolve routine customer requests with internal software/procedures and associated resources provided. - Communicate with customers, internal/external, in a courteous, friendly, and professional manner while fulfilling protocols and expectations. - Inquire, clarify, and confirm customer requirements and understand the solution. - Meet productivity, quality, and service level standards through accurate and efficient customer support. - Ability to identify root causes and work to mitigate issues from recurrence, providing additional customer education as needed. - Ability to multi-task. - Conduct thorough research using various databases to identify and address complex inquiries. - Review test forms for accuracy and report or correct any discrepancies following standard operating procedures. - Participate in activities designed to improve customer satisfaction and business performance. - Maintain accurate medical records and CRM data while ensuring all internal documentation meets HIPAA compliance. - Apply standard troubleshooting procedures to resolve basic technological problems and ensure minimal disruption to operations. Minimum Qualifications - High school diploma or GED equivalent - 1 or more years’ experience in a customer service role Preferred - Associate degree - 1 or more years’ experience with a medical background - 1 or more years’ experience working in a contact center/call center environment. - 1 or more years’ experience working in the healthcare industry, such as a physician's office or a hospital. Additional Job Standards - Reliable internet connection, with compatible provider - 1 or more years’ experience with software applications such as Microsoft Office, Verint, Salesforce.com and/or Laboratory Information Systems - Have a minimum download speed of 50 Mbps to support system performance and remote work responsibilities. - HIPAA compliant dedicated distraction-free workspace - Skilled in navigating multiple systems concurrently with strong computer competency and typing proficiency. - Ability to independently identify and take basic troubleshooting steps to resolve technical issues. - Strong verbal and written communication skills with an excellent actively listen and respond effectively. - Courteous with strong customer service orientation. - Well organized and good time management skills in a multi-tasking environment - Self-motivated student; willing and able to learn and apply new processes, programs, and information on a regular basis. - Critical thinking skills for analyzing complex information and resolving issues independently. - Ability to take ownership and ensure resolution to completion. - Ability to collaborate effectively within high-performing teams. - Strong capacity for flexibility and responsiveness in managing changing workloads and priorities. - Consistently demonstrates a high level of professionalism in customer interactions, ensuring respectful, courteous, and solution-focused communication. This position will work with physician offices, hospital laboratories, patients, and internal customers to ensure that all client needs are addressed accurately and efficiently. The Customer Service Support Representative will provide patient test results, technical information such as specimen requirements and test turnaround times, or investigate complex problems and provide resolutions, all while ensuring a world-class customer experience. The ideal candidate will be a superb communicator, passionate about customer service and patient care, proficient with computer navigation and typing, and can thrive in a fast-paced environment. Due to system compatibility and security protocols, certain ISPs may not support required VPN device or device management tools. PAY RANGE $17.75 - $23.00 All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, please click here.  If you are looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today! Labcorp is proud to be an Equal Opportunity Employer: Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. We encourage all to apply If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary You will be responsible for the overall coordination and processing of new patient medication orders and reorders, which includes verifying and reverifying benefits. You will also help our patients with translating and entering in new or refill prescriptions into the pharmacy information system, communicating and collecting copay amounts, obtaining authorizations, and working with insurance companies, healthcare providers and/or internal teams to screen, identify, resolve and defer orders that have accounts receivable or clinical issues. Excellent communication skills are needed in order to effectively interact with insurance companies, patients and internal partners to ensure the processing of specialty medications in a timely manner and to ensure that financial and clinical expectations are being met prior to fulfillment. If you like working in a fast-paced environment and demonstrating compassionate, genuine care for patients and customers, this job is for you! Candidates must be willing to train onsite for a minimum of 4 weeks before being deployed to work from home. Training schedule will be Monday through Friday 9:00am-6:00pm. Work Schedule available: We are seeking individuals open to working a 40 hour shift/schedule anytime Monday - Friday, between 7:30am-11pm. You will be given a set schedule upon starting. - Provides courteous and helpful customer service to customers utilizing specialty mail-order pharmacy services by addressing basic customer inquiries, concerns, and issues in a timely and professional manner. - Assists customers with entering new medication orders or refilling existing prescriptions through the specialty mail-order pharmacy. - Reviews prescription details, such as medication name, dosage, and quantity, to ensure accuracy and compliance with the healthcare provider's instructions. - Addresses basic customer inquiries about the status of their specialty medication order while providing estimated delivery times and assisting with tracking information or general shipment inquiries. - Identifies and escalates complex customer concerns or issues to appropriate teams or supervisors for further assistance and resolution. - Maintains accurate and organized records of customer interactions, inquiries, and actions taken. - Develops a basic understanding of the specialty medications, healthcare products, and services offered by the mail-order pharmacy. - Participates in training programs and ongoing learning initiatives to enhance customer service skills and product knowledge. - Collaborates with team members, supervisors, and other stakeholders to ensure smooth operations and customer satisfaction within the specialty mail-order pharmacy customer service department. - Assists colleagues and customers with English-to-Spanish translation for basic customer inquiries Required Qualifications - Bilingual (English-Spanish). - 6+ months experience in a customer service role handling and resolving a high volume of complex customer needs over the phone. - 6+ months work experience with Windows-based applications like Windows, Microsoft Office, internet navigation, and email applications. - 6+ months computer keyboarding experience, skills and aptitude. Preferred Qualifications - Registered Pharmacy Technician - Certified Pharmacy Technician (CPhT) - Certified Customer Service Professional (CCSP) preferred. Education - High school diploma or at least 1 year equivalent experience. Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $17.00 - $25.65 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: - Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. - No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. - Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 05/31/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.