We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary You will be responsible for the overall coordination and processing of new patient medication orders and reorders, which includes verifying and reverifying benefits. You will also help our patients with translating and entering in new or refill prescriptions into the pharmacy information system, communicating and collecting copay amounts, obtaining authorizations, and working with insurance companies, healthcare providers and/or internal teams to screen, identify, resolve and defer orders that have accounts receivable or clinical issues. Excellent communication skills are needed in order to effectively interact with insurance companies, patients and internal partners to ensure the processing of specialty medications in a timely manner and to ensure that financial and clinical expectations are being met prior to fulfillment. If you like working in a fast-paced environment and demonstrating compassionate, genuine care for patients and customers, this job is for you! Candidates must be willing to train onsite for a minimum of 4 weeks before being deployed to work from home. Training schedule will be Monday through Friday 9:00am-6:00pm. Work Schedule available: We are seeking individuals open to working a 40 hour shift/schedule anytime Monday - Friday, between 7:30am-11pm. You will be given a set schedule upon starting. - Provides courteous and helpful customer service to customers utilizing specialty mail-order pharmacy services by addressing basic customer inquiries, concerns, and issues in a timely and professional manner. - Assists customers with entering new medication orders or refilling existing prescriptions through the specialty mail-order pharmacy. - Reviews prescription details, such as medication name, dosage, and quantity, to ensure accuracy and compliance with the healthcare provider's instructions. - Addresses basic customer inquiries about the status of their specialty medication order while providing estimated delivery times and assisting with tracking information or general shipment inquiries. - Identifies and escalates complex customer concerns or issues to appropriate teams or supervisors for further assistance and resolution. - Maintains accurate and organized records of customer interactions, inquiries, and actions taken. - Develops a basic understanding of the specialty medications, healthcare products, and services offered by the mail-order pharmacy. - Participates in training programs and ongoing learning initiatives to enhance customer service skills and product knowledge. - Collaborates with team members, supervisors, and other stakeholders to ensure smooth operations and customer satisfaction within the specialty mail-order pharmacy customer service department. - Assists colleagues and customers with English-to-Spanish translation for basic customer inquiries Required Qualifications - Bilingual (English-Spanish). - 6+ months experience in a customer service role handling and resolving a high volume of complex customer needs over the phone. - 6+ months work experience with Windows-based applications like Windows, Microsoft Office, internet navigation, and email applications. - 6+ months computer keyboarding experience, skills and aptitude. Preferred Qualifications - Registered Pharmacy Technician - Certified Pharmacy Technician (CPhT) - Certified Customer Service Professional (CCSP) preferred. Education - High school diploma or at least 1 year equivalent experience. Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $17.00 - $25.65 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: - Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. - No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. - Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 05/31/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary CVS Health Aetna has an opportunity for a full-time Care Management Associate. In this role you will support comprehensive coordination of medical services including Care Team intake, screening and supporting the implementation of care plans to promote effective utilization of healthcare services. Promotes/supports quality effectiveness of Healthcare Services. Required Qualifications • 2-4 years’ experience as a medical assistant, office assistant. • Must have computer literacy in order to navigate through internal/external computer systems, including Excel and Microsoft Word. Preferred Qualifications Effective communication, telephonic and organization skills. • Familiarity with basic medical terminology and concepts used in care management. • Strong customer service skills to coordinate service delivery including attention to customers, sensitivity to issues, proactive identification and resolution of issues to promote positive outcomes for members. • Ability to effectively participate in a multi-disciplinary team including internal and external participants. Education High school diploma or 5+ years equivalent experience. Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $18.50 - $38.82 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: - Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. - No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. - Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 03/28/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We’re seeking a polished, thoughtful, and client-focused Client Care Specialist to join our corporate travel team. If you bring strong critical thinking, confident communication, and the ability to navigate complex client situations with professionalism and composure, this is a role where you can truly grow. You’ll collaborate closely with peers, clients, leadership, and Client Success teams while gaining hands-on experience managing complex service and operational challenges. WHAT WE'RE LOOKING FOR: - Polished Communicator - Strong verbal and written communication skills - Able to simplify complex topics and build trust quickly - Client-Centric Thinker - Naturally empathetic, but also business-minded - Understands how to balance client needs with company objectives - Problem Solver - Confident handling complex, sometimes ambiguous situations - Makes sound decisions independently and knows when to escalate - Relationship Builder - Skilled at creating rapport and long-term client confidence - Works well with both clients and internal teams - Detail & Process Driven - Organized, consistent, and thrives in a structured environment - Spots opportunities to improve how things are done WHAT YOU'LL DO: You’ll serve as a trusted partner to clients—resolving issues, guiding solutions, and building relationships that last. - Assess client inquiries and escalations quickly using active listening and strong judgment to identify root causes and effective solutions - Handle complex, high-impact client issues with empathy, professionalism, and a clear understanding of business priorities - Communicate proactively with clients, providing clear, timely updates that build trust and confidence throughout the resolution process - Investigate and resolve issues independently using internal systems, workflows, and documentation, while aligning with company policies and client agreements - Recommend and implement solutions that balance client needs with company standards; escalate appropriately when needed - Own issues end-to-end, ensuring resolutions are fully executed, approved, and accurately documented - Partner cross-functionally to drive timely, coordinated resolutions and ensure nothing falls through the cracks - Identify recurring issues and proactively suggest improvements to processes, tools, and client experience - Monitor and prioritize VIP or high-sensitivity cases, escalating insights to leadership and Client Success teams - Follow up with clients to confirm full resolution and satisfaction - Occasional travel may be required based on business needs (meetings, conferences, client visits) - Perform other duties as assigned EXPERIENCE & SKILLS: - 3–5 years in a client-facing role required; experience in corporate travel, customer care, or escalations strongly preferred - Familiarity with GDS systems and travel/contact center tools is a plus - Strong digital proficiency (email, chat, internal systems) - High school diploma or equivalent experience This is a remote position which will be located at the associate’s permanent residence. Candidates must reside in a state where Travel Incorporated is currently hiring and we reserve the right to decline applications based on location. Travel Incorporated is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation gender identity, national origin, disability or veteran status. Individuals with disabilities who require accommodation or assistance to complete any portion of the inquiry, application or selection process may contact Human Resources at hr@travelinc.com. Connecting innovative technology with superior service to advance business travel

About the Role We are looking for a Support Specialist who will be a vital member of our team, responsible for providing administrative and technical support to patients, providers, and pharmacies using our telehealth services. In this role, you will be on the front lines, ensuring a seamless virtual healthcare experience by answering questions about appointments, navigating the virtual platform, and managing patient accounts with professionalism and compassion. You will be instrumental in making sure every virtual visit is an outstanding one, all while adhering to HIPAA regulations and maintaining exceptional customer service standards. Shift Requirements: This role is critical to our 24/7 clinical operations. To ensure full coverage, you must be available to work a flexible schedule that includes evenings, weekends, and holidays. Shifts are assigned on a mandatory rotating basis to maintain organizational capacity. What You'll Do As a Support Specialist, you will be the primary point of contact for our users, ensuring their success on our platform. Your primary responsibilities will include: - Providing Tier 1 technical support, facilitating patient onboarding, and troubleshooting technical problems for patients, providers, and other customers via email, chat, and phone. - Performing essential point-of-service activities, such as visit preparation, payment collection, patient tracking, prescription handling, and record tracking, to ensure accuracy and a great patient experience. - Professionally investigating, triaging, and resolving patient issues to ensure their visit is a positive one. - Facilitating administrative tasks, including entering and maintaining confidential patient information and performing telephone triage. - Developing a deep understanding of our products and contributing to the accuracy, quality, and user-friendliness of documentation, guides, and FAQs that help customers find solutions independently. - Collaborating effectively with cross-functional teams, including clinical staff and the Tier 2 Technical Support team, to ensure the smooth resolution of issues and to relay customer feedback for product improvements. - Adhering to compliance policies and procedures, and properly documenting all customer interactions within Zendesk. - Creating a welcoming and professional environment for all users by demonstrating exceptional customer service and telephone etiquette. - Staying updated with product updates, industry trends, and best practices to offer the most effective support. Why You Might Be a Good Fit - You are deeply committed to providing exceptional customer care and thrive on making a positive impact on a patient’s healthcare journey. - You are an excellent communicator who can work with a diverse patient population and workforce, demonstrating empathy and professionalism in every interaction. - You have a knack for troubleshooting and resolving general technology issues, and you are great at explaining features and providing clear instructions to others. - You are highly organized and can successfully adapt to change, managing multiple tasks and shifting priorities in a fast-paced environment. - You are a critical thinker with sound judgment, and you are comfortable working independently with minimal supervision. This Might Not Be The Right Fit If... - You prefer a role with a narrow scope that does not involve both administrative and technical support tasks. - You are not comfortable with the fast-paced, sometimes hectic nature of a support role. - You are not passionate about providing a high level of satisfaction and compassion to patients and their families. - You are not comfortable with the meticulous record-keeping and data entry required for confidential information. - You are unable to work a flexible, rotating schedule that includes nights, weekends, and holidays. - You prefer working in isolation rather than actively collaborating with a cross-functional team, including clinical staff. Your Qualifications - 1-2 years of Customer Service experience. - Ability to work a mandatory rotating shift schedule, including evenings, weekends, and holidays. - Excellent listening, verbal, written, and interpersonal communication skills. - Demonstrated ability to switch from one task to another successfully in a fast-paced, ever-changing environment and adjust priorities as needed. - Excellent time management skills. - Keen attention to detail. - Good judgment and decision-making capabilities. - Ability to organize, prioritize, and adapt to change. - Creative ability and writing proficiency. - Knowledge of Google Products. - Familiarity with Zendesk WFM and Maestro QA. - Ability to partner with others to troubleshoot and resolve general technology issues. - A desire and commitment to provide the highest level of satisfaction in quality service, caring, and compassion. - The ability to work independently with minimal supervision in an often-hectic environment. Bonus Points - Knowledge of medical terminology. - The ability to type a minimum of 30 words per minute. - Working knowledge of Apple iOS or MS Windows-based laptops. - Experience with UCM Digital Health's EMR. The national pay range for this role is $35,000.00 – $45,000.00 per year. Actual compensation will be determined by factors such as the candidate's geographic market, experience, skills, and qualifications. If your compensation requirement is greater than our posted range, please still consider applying; a determination can be made based on unique qualifications. Expected compensation ranges for this role may change over time.