• Communicating with customers via email to promptly resolve partner issues within established time frames. • Escalating complex issues to various cross-functional teams and monitoring escalations for end-to-end case management. • Documenting customer interactions and resolution paths, creating documentation for proactive and reactive issue resolution. • Maintaining a high level of customer satisfaction by providing timely and effective support.

• Serve as trusted partner for Sales leaders in our scaled business • Drive revenue performance, operational rigor, and strategic insights • Develop, own, and continuously improve sales forecasting • Lead annual planning cycles for our scaled sales teams • Drive consistency and effectiveness of sales processes across regions • Partner with Sales Enablement and Systems teams • Build, lead, and develop a high-performing Scaled Sales Operations team

• Document customer framing preferences that are special to each order including how the customer envisions their final product look • Responsible for accurately inputting measurements, ensuring compatibility of art and the customers’ selections of frames and mount boards • Support mat orders as needed and will be cross trained to support framing and mounting processes • Work with our customer experience team and leadership team to escalate any questions or concerns regarding customer artwork or orders • Prepare and mount art pieces according to customer specifications to help make customers’ visions come to life • Meticulously assemble fine artwork pieces, adhering to stringent quality standards and precise measurements • Review work orders, utilize specific mount types, and execute precise mounting procedures • Use hand tools and computer systems for documentation and application • Responsible for delicate components and for quality assurance of each art piece • Precision trimming of surrounding materials to protect customer artwork using appropriate tools and methods • Leverage visual-spatial skills for aesthetically pleasing presentation of final products • Meet production and quality goals to support Framebridge’s overall business needs

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Business Unit: Signify Health Location / Logistics: Open to residents in Ohio. Some travel required. Summary: Are you a proven leader in healthcare administration ready to drive operational excellence and continuous improvement for a dynamic organization? We are looking for an experienced operations professional, particularly one with a background in managing large medical practices, clinical teams, or complex clinical operations, to join our team. This role is critical to ensuring the seamless, compliant, and highly efficient delivery of our daily operations, directly contributing to our organizational objectives and market competitiveness. Roles and Responsibilities You will be the core driver of operational performance and quality, focusing on: - Strategic Resource Management: Lead and optimize staffing, scheduling, and workload distribution across operational teams to ensure efficient resource utilization and adequate coverage, primarily within a fast-paced clinical or medical environment. - Performance and Improvement: Analyze operational performance metrics and KPIs, identify opportunities for process improvement through workflow analysis, and implement effective, measurable changes in collaboration with cross-functional teams. - Quality and Compliance Leadership: Establish and enforce rigorous compliance guidelines and quality control processes, including implementing quality assurance programs to maintain the highest standards of operational integrity and quality. - Incident and Issue Resolution: Investigate operational incidents, address stakeholder concerns, and swiftly work with relevant teams to implement corrective actions, ensuring patient or client satisfaction and risk mitigation. - Culture of Excellence: Facilitate effective communication, foster a continuous improvement culture, encourage innovation, and oversee necessary training to ensure all team members are fully versed and compliant in their roles. Basic Qualifications: - Education: Post-secondary/high school education or specialized training (e.g., technical/vocational programs) - 5 or more years of professional work experience, with a strong preference for experience managing large-scale medical practices, clinical teams, or high-volume healthcare operations - Demonstrated excellence in Business Intelligence: Using data and metrics to analyze performance, forecast needs, and drive strategic recommendations - Execution & Delivery: Planning, prioritizing, and supporting complex operational initiatives to completion Preferred Qualifications: - Problem Solving & Decision Making: Applying sound judgment to quickly resolve operational issues and manage critical incidents - Collaboration & Teamwork: Working effectively with diverse, cross-functional stakeholders - Growth Mindset: A commitment to continuous learning and developing both self and others Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $60,300.00 - $132,600.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: - Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. - No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. - Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 04/18/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.