• Coordinate and facilitate the implementation of Helm CONNECT software solution • Deliver high-quality customer service through extensive software troubleshooting • Provide technical leadership and training • Collaborate with customers to improve and grow operational performance • Develop and execute implementation plans with Helm project managers • Conduct formal training for clients and business partners • Document requirements and design solutions through configuration • Provide outstanding product support for customers and business partners • Enter all billable and non-billable time accurately

• Coordinate and facilitate the implementation of Helm CONNECT software solution • Deliver high-quality customer service through extensive software troubleshooting remotely and in person • Provide technical leadership, training, complex problem resolution • Collaborate with other departments and clients to achieve implementation objectives • Provide consultation and best practices to customers • Train clients and business partners • Document requirements for custom development requests • Provide outstanding product support for customers and business partners • Maintain communication with Helm team regarding project status

• Lead onboarding engagements for new enterprise customers, guiding them through initial setup and unblocking issues as they begin building on the LangSmith platform • Create and deliver live, interactive training workshops to help customer teams build foundational product knowledge and agent engineering best practices • Develop scalable enablement frameworks including technical tutorials, best-practice guides, and reference implementations • Act as the voice of the new user, synthesizing feedback and identifying friction points to inform the product roadmap in collaboration with Product and Engineering teams • Partner with Sales, Deployed Engineering, and Professional Services to define enablement strategies for prospective customers, demonstrating the value and ease of getting started with LangChain • Stay at the forefront of agent engineering in industry to identify evolving trends and quickly incorporate learnings into customer enablement materials

• Lead Business Process Analysis (BPA) workshops to understand customer planning processes and map them to Blue Ridge capabilities. • Translate business requirements into system configuration and solution design within the Blue Ridge platform. • Support end‑to‑end implementation of the Blue Ridge Xpression (XPR) platform including forecasting, replenishment, and planning analytics. • Collaborate with Project Managers to deliver implementations on schedule and within scope. • Drive customer adoption through structured solution walkthroughs and training sessions. • Lead the data validation process ensuring customer datasets meet platform requirements prior to system configuration. • Collaborate with integration teams to support data ingestion through flat file, API, or connector‑based integrations. • Act as a trusted advisor to customers throughout the implementation lifecycle. • Partner with Product and Engineering teams to clarify functionality and escalate technical questions when needed. • Contribute to improving internal delivery methodologies including BPA frameworks and data validation governance.