• Lead Business Process Analysis (BPA) workshops to understand customer planning processes and map them to Blue Ridge capabilities. • Translate business requirements into system configuration and solution design within the Blue Ridge platform. • Support end‑to‑end implementation of the Blue Ridge Xpression (XPR) platform including forecasting, replenishment, and planning analytics. • Collaborate with Project Managers to deliver implementations on schedule and within scope. • Drive customer adoption through structured solution walkthroughs and training sessions. • Lead the data validation process ensuring customer datasets meet platform requirements prior to system configuration. • Collaborate with integration teams to support data ingestion through flat file, API, or connector‑based integrations. • Act as a trusted advisor to customers throughout the implementation lifecycle. • Partner with Product and Engineering teams to clarify functionality and escalate technical questions when needed. • Contribute to improving internal delivery methodologies including BPA frameworks and data validation governance.

At Luminare Health , our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development. Job Summary The Implementation Coordinator is responsible for assisting the Implementation Manager with the implementation of new clients, and for leading and coordinating tasks for client renewals or changes, new products, or other regulatory or vendor changes impacting clients. This includes identifying tasks based on client requirements, and planning and coordinating both client and cross-functional operational teams. The Implementation Coordinator will mitigate client risks and internal risks through comprehensive understanding of all downstream impacts. The Implementation Coordinator will partner with the Implementation Manager as well as Sales and Client Management teams to facilitate operational procedures and implementation processes. This position may require occasional travel.**This is a Telecommute (Remote) role. Candidates must live within the following states: IL, IN, IA, KS, MO, MT, NM, NC, OK, PA, TN, TX or WI** Sponsorship is not available Required Job Qualifications - 2 – 3 years of experience in healthcare benefits and/or administration - College Degree or equivalent combination of education and experience - Excellent verbal and written communication skills - Strong organizational and interpersonal skills - Project experience with proven ability to meet deadlines - Experience facilitating internal meetings - Ability to travel as required for this position (10%) - Ability to adapt in a dynamic work environment, learn quickly, solve problems, and delegate assignments - Demonstrated ability to coordinate people and teams cross functionally to complete tasks within designated time frames. - Self-directed individual who works well with minimal supervision - Ability to work effectively with clients, brokers, vendors and differing levels of co-workers including Client Managers and all levels of staff - Flexible; open to continued process improvement - Proficient in Microsoft Word and Excel Preferred Job Qualifications: - Bachelor’s degree - Self-Funded Insurance/Benefits and/or TPA experience - Previous client implementation experience in health insurance or TPA organization - Microsoft Project experience - Previous presentation experience **This is a Telecommute (Remote) role. Candidates must live within the following states: IL, IN, IA, KS, MO, MT, NM, NC, OK, PA, TN, TX or WI** #LI-NR1 #LI-Remote Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process! EEO Statement: We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. Pay Transparency Statement: At Luminare, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for associates. The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan. Min to Max Range: $42,200.00 - $79,300.00 Exact compensation may vary based on skills, experience, and location.

• Spearhead the client implementation process, including kick-off, workshops, configurations, integrations, adoption, and training. • Manage multiple projects, ensuring seamless communication and adherence to timelines. • Maintain consistent communication with leadership, project teams, and clients. • Lead the implementation lifecycle, fostering robust relationships with key HR Acuity clients and ensuring their organizational needs are met with excellence. • Develop structured project plans to expedite clients’ time to value and establish trust. • Mentor clients on business process optimization and change management, ensuring successful adoption of our solutions. • Collaborate across the organization to address client concerns and meet project deadlines.

• Closely manage multiple and concurrent implementation projects from initiation through project close, acting as the primary point of contact for your clients and assuming full accountability for a high-quality client experience. • Partner with your Delivery Manager to ensure that each phase of a client’s implementation is delivered on time while ensuring long-term client success and positive sentiment. • Lead scoping and discovery sessions to understand and document business requirements. • Deliver the client a ServiceTitan environment configured to meet their needs and align with ServiceTitan best practices. • Conduct training with clients to enable them on the different functions within the software and create customized training resources for client-specific workflows as needed, while ensuring the client follows ServiceTitan standards and recommendations. • Proactively identify and escalate client implementation risks, and collaborate with product, leadership, and/or your Delivery Manager to develop and communicate potential solutions. • Collaborate with cross-functional data, training, and product teams to deliver against defined project timelines. • Stay up-to-date and enabled on all new and in-development ServiceTitan functionality to ensure clients utilize the most current features. • Travel for client on-site 20-30% of the time.