• Develop and maintain strong relationships with key stakeholders at enterprise-level clients, ensuring high customer satisfaction and retention. • Serve as the main point of contact for existing enterprise accounts, providing exceptional service and support to meet their needs. • Regularly engage with clients to understand their evolving business needs and mental health goals. • Drive account growth by identifying upsell and cross-sell opportunities for additional services and products. • Lead quarterly business reviews (QBRs) with clients to demonstrate value, discuss key metrics, and identify opportunities for expansion. • Ensure contract renewals and prevent churn by proactively addressing client concerns and ensuring continued success with Talkspace services. • Collaborate with the Implementation and Customer Success teams to ensure seamless onboarding for new clients, helping them launch Talkspace’s services successfully. • Monitor client engagement and utilization, providing recommendations for increasing adoption and ensuring a smooth experience. • Work closely with the Sales, Marketing, and Product teams to ensure alignment on client needs, feedback, and product offerings. • Maintain detailed records of client interactions, engagement metrics, and progress using CRM software. • Monitor account health metrics and proactively address any issues to ensure client satisfaction and continued success. • Report on account performance and provide actionable insights to senior leadership.

• Own retention and renewal outcomes for a defined book of business, with direct accountability for renewal rates and churn prevention. • Lead renewal strategy well in advance of contract end dates, including value articulation, usage analysis, pricing discussions, and renewal recommendations. • Manage and negotiate renewals across annual and multi-year contracts, partnering with Sales and Legal as needed to close agreements. • Identify and mitigate renewal risk early through proactive account planning and stakeholder engagement. • Build trusted advisor relationships with key client stakeholders, including executive and institutional decision-makers. • Lead structured account planning, including QBRs, success plans, and forward-looking roadmaps tied to renewal outcomes. • Anticipate client needs and guide institutions in leveraging data and analytics to achieve strategic goals. • Ensure successful onboarding, adoption, and time-to-value to support long-term retention. • Monitor account health and usage trends, intervening when engagement or outcomes fall below expectations. • Partner cross-functionally to resolve issues that could impact renewal or long-term account health. • Identify and advance expansion, cross-sell, and upsell opportunities aligned to client needs and institutional priorities. • Support expansion conversations while maintaining ownership of the overall client relationship.

• Team Leadership & Development: Manage and develop a global team of data scientists and partnership managers, ensuring efficient operations and career growth within the Marketing Science function. • Strategic Bets Oversight: Drive the execution of strategic bets including platform research & insights, 3P solutions enablement as well as scaled tooling & productivity solutions. • Research & Methodology: Direct the development of various measurement methodologies, algorithms, and tools—such as attitudinal survey research, ROI measurement, and causal inference—to support global sales efforts. • Partnership Management: Manage the implementation and activation of partner solution programs for clients, acting as the primary liaison between external 3P measurement partners and Reddit internal teams. • Technical Informatics: Oversee a data informatics team focused on delivering technology-based solutions, including clean room implementations, AI tooling, and ML productivity. • Insights & Narratives: Support the creation of 1P and 3P research, meta-analyses, and case studies that communicate Reddit’s value to internal and external stakeholders. • Industry Representation: Represent Reddit to the larger research and analytics industry through speaking engagements, white papers, and conferences. • Operational Excellence: Oversee project completion from initiation to delivery, ensuring all research and tooling scales across all Reddit advertisers.

• Execute the commercial policy for the professional lighting channel • Build the coverage in the assigned region • Win wholesale customers in the assigned region • Responsibility for sales and business development in German-speaking Switzerland • Support of existing customers in your region as well as active acquisition of new customers • Further development and maintenance of business relationships • Building long-term partnerships with customers • Development of a business case for regional expansion in cooperation with the Country Manager • Creation, tracking and processing of offers and orders • Target achievement within the defined budgets