• Partner with Account Executives to discover and scope customer challenges, designing high-value technical solutions that showcase the ROI of Netomi’s platform. • Architect and build agentic workflows that integrate generative AI with APIs, databases, and enterprise tools to power experiences for our customer’s end users. • Develop custom demonstrations, prototypes, and proofs of concept using the Netomi platform tailored to specific clients use cases. • Design, test, and refine prompts and AI orchestration chains to optimize performance, reasoning, and reliability across varied use cases. • Communicate complex technical concepts clearly and persuasively to audiences ranging from C-level executives to hands-on engineers. • Collaborate with product and engineering teams, contributing insights from customer engagements to inform roadmap priorities. • Document and present solution designs, workflows, and technical configurations for both internal and client-facing reference.

• Partner with Account Executives to discover and scope customer challenges, designing high-value technical solutions that showcase the ROI of Netomi’s platform. • Architect and build agentic workflows that integrate generative AI with APIs, databases, and enterprise tools to power experiences for our customer’s end users. • Develop custom demonstrations, prototypes, and proofs of concept using the Netomi platform tailored to specific clients use cases. • Design, test, and refine prompts and AI orchestration chains to optimize performance, reasoning, and reliability across varied use cases. • Communicate complex technical concepts clearly and persuasively to audiences ranging from C-level executives to hands-on engineers. • Collaborate with product and engineering teams, contributing insights from customer engagements to inform roadmap priorities. • Document and present solution designs, workflows, and technical configurations for both internal and client-facing reference.

About us Mavenoid is the Intelligent Support Platform for products and devices. Our purpose-built technology delivers best-in-class customer support with intelligent troubleshooting and personalized remote support. Our product provides manufacturers and sellers genius-level customer support while reducing costs. Having raised our Series B, we’re in an exciting phase of growth but are still small enough for each new person to have a big impact on the company as a whole. We were founded in Stockholm, Sweden, but now operate globally as a remote-first company, with team members located across Sweden, the United Kingdom, the United States, and more. The role We’re looking for a Senior Solutions Engineer to join our fast-growing SaaS startup. You’ll join a lean, experienced Solutions Engineering team based in Stockholm and New York that support over 100 customers worldwide. As a Solutions Engineer, you’ll take end-to-end ownership of customer integrations–from post-signature implementation to technical projects that drive adoption and long-term value. This is a unique opportunity to build the foundation for Solution Engineering in the region—partnering with Customer Success, clients, Sales Engineering, Product, and Account Managers to drive business growth. This role is based either in European CET or US EST time zone. What You’ll Do - Server as the primary technical point of contact for enterprise customers onboarding and beyond. - Translate business requirements into technical solutions, working closely with Customer Success and Account Managers. - Build, configure, and test integrations between Mavenoid and external systems–such as CRMs, CCaaS platforms, CMSs, and e-commerce systems. - Lead technical discovery sessions to gather integration requirements. - Troubleshoot and resolve integration issues, collaborating with both clients and our internal engineering teams. - Provide clear technical documentation and guidance for internal and external stakeholders. - Help define and scale our North American Solutions function—setting the bar for future hires. Requirements - 5+ years experience with complex implementations for large enterprise customers (AI/SaaS experience is required) - Experience with CCaaS, UCaaS and/or AI Voice Agents - Solid understanding of HTTPS-based integrations, including REST and GraphQL APIs, and experience connecting with third-party systems. - Familiarity with at least one programming language (e.g., TypeScript, JavaScript, Python). TypeScript is our core stack–experience is a plus. - Experience working with enterprise platforms like Salesforce, Zendesk, Twilio, AWS and Content Management Systems. - Ability to communicate technical concepts clearly to both technical and non-technical audiences. - Comfortable managing multiple projects and shifting priorities in a dynamic environment. - Strong interpersonal skills and ability to build trust with both clients and internal teams. - Self-starter mindset–comfortable operating with autonomy in a fast-paced environment. Our Core Values Win as a Team - Teams are not just extensions of leaders, but are instead a composite of individuals, each with their own strengths. We need to work together in order to scale. And, it’s more fun this way! Teach & Be Taught - As a company, we believe that there is always a way to improve how you work, and therefore it is important to be consistently open to learning. Also, in a fast-growing company, roles & contexts shift, and it is important to be able to adjust. Teaching others is the flip side of that – it's a great way to build deeper understanding of the topics you teach, and also an important tool to scale the organization as you step into new roles and responsibilities. Cut out the B.S. - Get to the bottom of the issue and surface the information needed to make good decisions. Pick up the Pace - As a startup, our structural advantage is speed, but only if we act with urgency. Don’t leave for tomorrow what you can do today. Eyes on the Ball - Don’t get distracted from what is most important, right now. In a startup, there are a million different things that you can do in any situation, and it’s necessary to have a consistent focus over time on the things that have the highest impact.

About the Company Armada is an edge computing startup that provides computing infrastructure to remote areas where connectivity and cloud infrastructure is limited, as well as areas where data needs to be processed locally for real-time analytics and AI at the edge. We’re looking to bring on the most brilliant minds to help further our mission of bridging the digital divide with advanced technology infrastructure that can be rapidly deployed anywhere. About the Role  The AI Factory Customer Engineer plays a pivotal role in bridging the gap between technical expertise and sales acumen. This position requires a blend of technical knowledge and interpersonal skills to effectively communicate the value of complex technical solutions to potential clients. The Customer Engineer collaborates closely with the sales team and Product/Engineering to understand customer needs, provide technical demonstrations, and offer tailored solutions that address client requirements. This role is instrumental in driving revenue growth by effectively positioning the company's products or services within the marketplace.  Location. This role will be remote in the US What You'll Do (Key Responsibilities)  - Bring a high-ownership, self-starting mindset with a willingness to fill gaps, solve problems, and support the team. Thrive in ambiguity, step up without waiting for direction, and contribute beyond your role to drive shared success. - Provide expert technical guidance to customers and sales peers regarding Armada’s AI Factory products and services including Modular Data Centers & GPU based systems from partners such as Nvidia.  Understand client challenges and propose appropriate solutions to meet their needs. - Lead technical demonstrations, proof-of-concepts, and workshops to showcase features, functionalities, and benefits of the company’s offerings.  Tailor demonstrations and execute workshops to address specific client challenges. - Collaborate cross-functional to support sales, including customer engagements, technical scoping, and proposal development. Influence and align internal teams to drive solution strategy, resource prioritization, and successful business outcomes. - Cultivate strong relationships with key client stakeholders, including technical decision makers and influencers.  Serve as a trusted advisor through thought leadership, understanding their challenges, and providing tailored solutions based on technical business needs. - Stay ahead of industry trends, competitive developments, and emerging technologies. Leverage market awareness to identify opportunities for product innovation and differentiation. - Enhance field team understanding of technical concepts, product features, and selling strategies.  Provide ongoing support and enablement of resources to empower sales representatives in their client interactions.  Required Qualifications  - Bachelor's degree in computer science, Engineering, or related field or equivalent demonstrable work experience; advanced engineering based degrees are a plus. - 5+ years proven experience in pre-sales, sales engineering, or solution architecture role supporting technical products. - Understanding of computing, networking and storage hardware fundamentals particularly including AI/GPU based systems such as Nvidia DGX, HGX, MGX, and similar systems. - Working understanding and experience with common data center supporting systems such as mechanical, electrical, plumbing, cooling and racking; experience with Modular or mobile data centers a plus. - Familiarity with cloud platforms, virtualization or containerization technologies, and modern enterprise infrastructure. - Proficiency in at least one core technical domain such as AI/ML infrastructure, connected devices, or data center systems (see Technical Focus Areas below). - Working knowledge of cloud platforms, modern networking concepts, and containerization or virtualization technologies. - Excellent communication and presentation skills, with the ability to engage and influence both technical and non-technical audiences. - Strong problem-solving mindset with the ability to navigate ambiguity and drive clarity. - Self-starter who thrives in dynamic environments and effectively manages multiple priorities. - Must be willing and able to travel, including potential international travel, as business needs to dictate.  Demonstrable Expertise in Technical Focus Areas  Primary Focus (Current Business Need): Modular Data Center Systems & Rack Solutions Architecture  We are currently prioritizing hiring profiles with strong expertise in modular and micro data center architectures. This includes the ability to design, integrate, and scale compute, storage, and networking systems within modular environments. Candidates should have solid systems integration experience, exposure to hybrid, scientific and distributed computing platforms), and familiarity with AI hardware systems. The role requires translating customer requirements into reliable, scalable, and production-ready infrastructure solutions.  Secondary Exposure (Nice to Have): AI & Edge AI Solution Architecture  High-level understanding of AI and Edge AI solution design, including defining inputs (e.g., cameras, sensors), basic data quality considerations, and estimating compute requirements. Familiarity with AI frameworks (TensorFlow, PyTorch, ONNX) and awareness of real-world AI deployment considerations is beneficial but not the primary hiring focus.  Secondary Exposure (Nice to Have): Data Center Systems & Architecture  Advanced experience with Data Center Support Systems such as mechanical, electrical (sub systems, PDUs, UPS Systems), plumbing (water cooling systems), cooling (Computer Room Air Conditioning CRAC, Chillers), and control systems.   Preferred Qualifications  - Prior experience with MEDDPICC, Challenger Sale, Command of the Message etc.; and managing a sales process. - Prior experience with Data Centers, MSPs, Telcos, Oil & Gas, or Utilities. - Experience working with or selling physical products, including familiarity with logistics, supply chain operations, import/export processes, and customs requirements  Compensation $160,000—$200,000 USD You're a Great Fit if You're - A go-getter with a growth mindset. You're intellectually curious, have strong business acumen, and actively seek opportunities to build relevant skills and knowledge - A detail-oriented problem-solver. You can independently gather information, solve problems efficiently, and deliver results with a "get-it-done" attitude - Thrive in a fast-paced environment. You're energized by an entrepreneurial spirit, capable of working quickly, and excited to contribute to a growing company - A collaborative team player. You focus on business success and are motivated by team accomplishment vs personal agenda - Highly organized and results-driven. Strong prioritization skills and a dedicated work ethic are essential for you Equal Opportunity Statement At Armada, we are committed to fostering a work environment where everyone is given equal opportunities to thrive. As an equal opportunity employer, we strictly prohibit discrimination or harassment based on race, color, gender, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other characteristic protected by law. This policy applies to all employment decisions, including hiring, promotions, and compensation. Our hiring is guided by qualifications, merit, and the business needs at the time. Unsolicited Resumes and Candidates Armada does not accept unsolicited resumes or candidate submissions from external agencies or recruiters. All candidates must apply directly through our careers page. Any resumes submitted by agencies without a prior signed agreement will be considered unsolicited and Armada will not be obligated to pay any fees.