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Your certified Salesforce Partner
Account Manager
Location
Massachusetts
Posted
73 days ago
Salary
0
Seniority
Senior
Job Description
Account Manager
ListEngage
• Develops relationships within strategic clients to drive services renewal, and increase revenue and customer satisfaction • Manage a portfolio of clients ~$5MM in annual revenue • Pursues relationships with potential new points of contact and identifies business opportunities to upsell services to current and new lines of business • Drives retention and growth among clients by understanding their business needs and helping them succeed • Maintains a cadence of communication with clients to ensure customer satisfaction and promote ongoing contract renewal for managed and campaign services • Develops account plans complete with stakeholder mapping, services and solutions footprint and roadmap, opportunity and risk tracking • Delivers QBRs to demonstrate the ROI and value proposition for ongoing managed services with a focus on the higher order business objectives of the client, and related KPI analysis • Able to “tell the story” about how clients’ challenges were identified and resolved • Build trusted partnerships with clients’ stakeholders to develop a reputation for problem solving and process improvement • Partners with and advises internal teams on services improvements and suggestions based on client feedback • Provides sales quotes and responds to requests for proposal, including SOW and Change Order contracting • Independent and collaborative work responsibilities, which align with both Sales and Services Delivery departments • Part of the Sales team as a resource responsible for bookings renewal and growth, and corresponding revenue • Interfaces with Services Delivery team(s) and key stakeholders to understand project health and potential risks, develops and facilitates mitigation strategies, leads escalation management • Provides input to strategic decisions that affect the functional teams supporting client engagements • Other duties as assigned
Job Requirements
- 5+ years of experience supporting clients in an account management and/or customer success capacity, preferably in the Healthcare & Life Sciences industries
- Strong understanding of the Salesforce platform including but not limited to the Marketing Cloud suite, Data Cloud, and CRM
- Natural problem-solver: comfortable with complexity and ambiguity
- Experience motivating functional teams including technical and production teams
- Demonstrated knowledge and experience actively working with clients and internal solutions engineering and delivery teams to deliver valuable platform solutions for clients
- Salesforce certification(s) preferred
Benefits
- Competitive salary and performance-based incentives
- Comprehensive benefits package, including health, dental, and vision insurance
- Opportunities for professional development and career growth
- A collaborative and inclusive work environment
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