• Quản lý lịch hẹn (Trách nhiệm cốt lõi) • Theo dõi các yêu cầu đặt lịch hẹn gửi đến qua email và hệ thống nội bộ • Phân bổ lịch hẹn cho các bác sĩ theo lịch trực • Tự thực hiện xác nhận lịch hẹn thông qua hệ thống CRM nội bộ • Đảm bảo tất cả các lịch hẹn được xác nhận trong thời gian SLA quy định • Tiếp nhận & điều phối yêu cầu • Phản hồi xác nhận các yêu cầu từ người dùng hoặc bác sĩ trong thời gian SLA quy định • Chuyển tiếp các yêu cầu đến các bộ phận nội bộ phù hợp của WhiteCoat để xử lý tiếp • Theo dõi và đảm bảo việc bàn giao thông tin rõ ràng, đầy đủ

• Monitor in-bound appointment booking requests via email and internal system • Assign appointments to rostered clinicians based on language requirements, clinician availability and capacity • Confirm appointments independently using the in-house CRM system • Ensure all bookings are confirmed within defined SLAs • Acknowledge in-bound user or clinician enquiries within defined SLAs • Route enquiries to the appropriate WhiteCoat internal teams for follow-up • Track and ensure handovers are clear and complete • Flag unusual cases, edge scenarios, or capacity issues to the in-market lead

• Own and manage traffic supply across SSPs, exchanges, and publishers. • Maintain strong relationships with inventory partners. • Act as the main point of contact for traffic-related delivery issues. • Track and analyze traffic performance metrics. • Proactively address delivery gaps caused by supply limitations. • Improve traffic management workflows and processes.

Role Description Reporting to the Head of Fleet, the Fleet Administration Manager role has primary responsibility for managing the day-to-day function of the Fleet Administration Team consisting of a team of 7 administrators. Working closely with internal and external stakeholders to provide best in class service delivery to the wider OCS business, this is a hands-on role contributing to and managing the administration function. Key Tasks & Responsibilities - Holding 1:1’s with reports and set objectives, monitor and review progress against objectives quarterly. - Project management. - Provide reporting to key stakeholders on progress of projects and tasks. - Performance management. - Monitor and report on team performance against agreed KPIs. - Keeping accurate records of vehicles coming into and exiting the business using internal Fleet system. - Updating and monitoring driver license checking system, ensuring new starters are captured prior to driving and leavers are removed from the system in line with legal requirements. - Keeping accurate records of driver records and vehicle allocations. - Managing grey fleet insurance through company system. - Updating and managing tolls and congestion zone records and charges. - Dealing with penalty charge notices and notices of intended prosecutions. - Raising purchase order numbers and goods receiving notes. - Dealing with external suppliers for repair and maintenance issues. - Monitoring and resolving queries through shared fleet inbox. - Monitoring and reporting on hire vehicle usage. - Administration of telematics and tracking system. - Monitoring and updating accident management process. - Arrange collections and deliveries of vehicles. - Onboarding and offboarding new members of staff onto company systems. - Monitoring fuel card usage, order and cancel cards as and when required. Qualifications - Excellent administration skills. - 5 years management experience ideally within a similar role. - Excellent verbal and written communication skills. - Ability to work under pressure and plan personal workload effectively. - High level of integrity and dependability. - Good knowledge of Full Microsoft Office Suite, especially Excel. - Team player with a can-do attitude. Core Expectations - Show flexibility in working arrangements to ensure that a high level of service is delivered. - Self-motivated and able to work effectively in a fast-paced environment. - Have a positive and focused attitude when dealing with all colleagues and customers. - Be able to take personal responsibility. - Have a flexible and positive attitude towards work. - Be keen to continuously improve own learning and development. - Can-do attitude and promotion of supportive culture. How to Apply If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available. We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.