• Analyze business requirements and workflows. • Collaborate with stakeholders to gather feedback and insights. • Develop and maintain project documentation. • Provide testing support and identify gaps in processes.

Role Description This is an exciting opportunity for a Senior Business Analyst to play a key role in shaping and delivering payment products at Form3. Working closely with Product Managers and Engineering, you will own the detailed definition and validation of solutions, ensuring product intent is translated into precise, buildable outcomes. You will act as a Senior Business Analyst and domain expert working across mission-critical payment product lines. You will translate complex customer, regulatory, and internal requirements into high-quality, engineering-ready specifications, ensuring solutions are robust, resilient, and compliant for a highly regulated environment. With previous experience working within product development, you will be supporting the UK Product team to make informed decisions, playing a pivotal role in the critical infrastructure powering payments across the whole of the UK. Key Responsibilities - Collaborate across product, engineering, operations, and external stakeholders (including customers and scheme bodies) to drive end-to-end delivery of payment solutions. - Produce high-quality, unambiguous requirements (user stories, acceptance criteria, process flows, and functional specifications) that enable efficient and accurate engineering delivery. - Translate product vision into actionable requirements, collaborating with Europe, US, and Platform teams when required. - Act as a Subject Matter Expert for the full UK product suite, offering guidance and clarity to both internal teams and external stakeholders. - Analyse the impact of product changes across customer, operational, and regulatory dimensions, ensuring all edge cases and failure scenarios are understood and addressed. - Develop a strong understanding of the end-to-end payments architecture, including scheme interactions, processing flows, and platform dependencies, to inform solution design and impact analysis. - Awareness and tracking of the evolving UK payments landscape and its impact on Form3’s UK product suite. - Identify, assess, and manage functional and non-functional risks, ensuring solutions meet high standards of resilience, scalability, and regulatory compliance. - Ensure all requirements and solutions align with scheme rules, regulatory obligations, and industry standards. Qualifications - Strong experience (5–8+ years) as a Business Analyst in payments or financial services. - Deep knowledge of UK payment schemes and end-to-end payments processing (FPS & Bacs). - Understanding of the current and future UK payments landscape and key trends. - Experience translating complex requirements into clear, testable specifications. - Strong understanding of regulatory and scheme requirements (e.g. Pay.UK scheme rules). - Experience working on high-availability / mission-critical systems. - Proven ability to identify risks, dependencies, and edge cases. Requirements - API-first / cloud-native product experience. - Experience working with tier 1 banks or payment processors. - Experience of UK payment services outside of FPS & BACS such as CHAPS. Interview Process - Screening Call with the Talent Team. - Team Interview with a Senior Business Analyst and Product Manager. - Zoom Interview with two Heads of Product. - Executive Review with the Chief Product Officer. Hiring Locations For this role, we are currently only able to accept applications from within the United Kingdom. Our DEI&B Commitment We hire talented people from a variety of backgrounds and experiences and are committed to a work environment based on diversity, open-mindedness, and curiosity. We’re united by our company values and we celebrate our unique differences. - Our employee lifecycle processes are designed to embrace equal opportunity and prevent discrimination against our people regardless of personal characteristics. - As an inclusive employer, we guarantee to interview all neurodiverse and physically disabled applicants who meet the minimum criteria for this role. - We also encourage candidates to notify us of any reasonable adjustments that may be required during the recruitment process.

• Managing test runs, jobs, and calendars • Reviewing software requirements and user stories; preparing test scenarios • Designing and developing manual test scripts • Executing system, integration, regression, and related test cycles • Detecting, documenting, and tracking software defects and inconsistencies • Producing support documentation for defects, test results, and testing activities • Preparing comprehensive testing reports for the design team • Engaging with clients and vendors to understand product requirements • Participating in design reviews and providing input on requirements and potential risks • Delivering timely reviews, test designs, solutions, and documentation • Applying quality engineering principles throughout the Agile lifecycle • Performing other related duties as assigned

• Engage with external stakeholders to understand changes in business needs and capture/document requirements using brainstorming, interviews, observations, document analysis, and workshops. • Work with clients to ensure project scope is balanced with desired business outcomes and overall value. • Analyse business and user needs, document requirements, and translate them into effective requirement specifications. • Formulate and define development scope and objectives based on business, stakeholder, and solution requirements. • Create detailed requirements and solution design documentation. • Support the design and delivery of successful solutions — on time, within budget, and according to specifications.