Title: L&I Program Specialist 4 Salary $63,252.00 - $84,984.00 Annually Location Thurston County – Tumwater, WA Job Type Agency Internal - Permanent Remote Employment Flexible/Hybrid Job Number 2026-02274 Department Dept. of Labor & Industries Division Insurance Services – Legal Services Salary Information The high end of the salary range, Step M is typically a longevity step Job Description: Our Mission: Keep Washington Safe and Working! Our Values: Customer Focus, One L&I, Respect, Diversity, Equity and Inclusion, Learning and Growth, Reliability Please Note: This opportunity and is open to current Labor & Industries employees only. Job Highlights The Department of Labor & Industries (L&I), Insurance Services Division, is seeking a motivated and organized team member to help provide excellent services to our customers as a Program Specialist 4. This position is in our Legal Services Program, Settlement Unit and will be a good fit for someone who wants to be the advocate for the injured worker. The goal of this position is to communicate and collaborate with the worker to pursue their independent work or retirement goals. You will also help them understand the processes and procedures needed to meet that goal. The individual in this role will review and analyze claim settlement requests within the parameters of the law and agency policy. You will work with workers, employers, and their attorneys to negotiate settlements of the indemnity benefits portion of certain industrial insurance claims, giving effect to significant legislative reform. This opportunity has a key role in ensuring that the settlement program operates efficiently and effectively, achieving the expected outcomes set forth by agency and division leadership. Please Note: Interviews are anticipated to take place during the week of April 13, 2026. Why Work for us: The Department of Labor & Industries (L&I) is a diverse state agency dedicated to the safety, health, and security of Washington's workers. We help employers meet safety and health standards and inspect workplaces when alerted to hazards. As administrators of the state's workers' compensation system, we are similar to a large insurance company providing medical and limited wage-replacement coverage to workers who suffer job-related injuries and illness. Our rules and enforcement programs help ensure workers are paid what they are owed, that children and teens' work hours are limited, and that consumers are protected from unsound business practices. Insurance Services is the largest division within the agency and administers one of the premier workers' compensation organizations in the nation serving over 3.8 million employees working for 260,000 employers. Here is what we are looking for: - Ability to review, independently interpret, analyze, and apply specialized program policies and procedures to make recommendations. - Ability to effectively communicate both orally and in written format, complex information to various audiences in a way that is easy to understand. - Strong customer service skills with the ability to authentically listen and connect with others to build rapport and maintain internal and external customer satisfaction by sharing accurate and timely information. - Ability to prioritize and effectively organize assignments to produce work products that are accurate, thorough and on time. - Your experience and ability to resolve conflict when dealing with customers who may be angry, distraught, or frustrated. - Ability to consult, mentor, and train others. Some of what you will do: - Review settlement proposals, analyze supporting documentation, and take appropriate action. - Frequently communicate with injured workers, employers and/or employer representatives, and their lay or legal representatives concerning individual cases and ensure appropriate application of the legislative intent, as well as pertinent rules and internal policies. Communication may include written correspondence, telephone or in person contact. - Compose and send correspondence including legal contractual documents. - Actively negotiate settlements with workers, employers and attorneys. - Teleconference or possible travel to meet with injured workers to review contracts, and to attend Board of Industrial Insurance Appeals hearings. - Consult with and mentor other staff to ensure adequate understanding of the settlement program and workers' compensation law. - Maintain data integrity in computer programs through accurate entries. - And much more! Required: - A Bachelors' degree in a legal or business-related field. AND - Two (2) years of experience in a related field including planning, policy analysis, coordination and consultation with a variety of public and private agencies, organizations, and/or levels of government and supervisory experience. - Related work experience could substitute year for year for education or could be earned concurrently. - Experience interacting and working effectively with diverse groups. - Effective communication skills both verbally and in writing. The two required equity-based competencies are: - The ability to take action to learn and grow. - The ability to take action to meet the needs of others. Desired: - Experience with or ability to research industrial insurance workers' compensation laws. - Experience with negotiation, mediation and/or conflict resolution. - Ability to engage in sophisticated analysis of complex issues. Things You Need To Know At L&I, your voice matters. L&I is a diverse state agency dedicated to the safety, health and security of Washington's 3.3 million workers. Watch this brief video and learn more about why L&I is an employer of choice. L&I provides a modern work environment and excellent benefits including paid leave, tuition reimbursement, Infants at Work Program and a generous retirement package for qualified employees at the end of their career. Click on the "Benefits" tab to learn more. We value our employees and their work-life balance. We support a hybrid work model and offer flexible custom work schedules. This position is eligible for a flexible schedule (4/10's, 9/80's, 5/8's, etc.) upon approval by management. For this position, teleworking may be permitted up to full time, with the expectation to report to the office approximately twice a month for in office work, as well as, to attend in person meetings and training or upon business needs. The assigned duty station for this position is Tumwater, Washington. To receive more information on opportunities at L&I sign up for GovDelivery and select L&I job alerts. To learn more about our hiring process timeline at L&I please visit our L&I recruiting page at Hiring Process at L&I. If you would like to read our website in a language other than English, scroll up to the top of the page to select your language of choice from the banner. Background Check Notice Prior to placement in this position, a background check, including criminal history records will be conducted. Information from your background check will not necessarily preclude employment but will be considered in determining your eligibility to perform the requirements of the position. Other information - This position is represented by the Washington Federation of State Employees (WFSE). - Candidates who are offered a job with L&I must possess work authorization that does not require sponsorship by the employer for a visa now or in the future. - The Department of Labor & Industries complies with the employment eligibility verification requirements of the federal employment eligibility verification form, I-9. The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of that form on the first day of employment. - Please note: L&I may use this announcement to fill multiple permanent and/or non-permanent positions. Did You Know? Washington is America's Top State to live, play, and work, according to U.S. News (2021). Join the L&I team and enjoy all the Evergreen State has to offer. Veterans Preference Applicants wishing to claim Veterans Preference should attach to their application a copy of their DD-214 (Member 4 copy), NGB 22, or signed verification of service letter from the United States Department of Veterans Affairs. Please blackout any personally identifiable data such as Social Security numbers. For further information, contact L&I's Jobs. Diversity, Equity, and Inclusion Employer L&I employees come from all walks of life. We strive to hire great people from a wide variety of backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe in the importance of recognizing the value each of us contributes to the success of the agency mission. Having a diverse workforce is this agency's greatest source of strength and knowledge. It is through the combination of talents and abilities that we can pursue finding effective measures to provide the best customer service. We are committed to building a diverse and inclusive workplace for everyone and we strongly mean everyone. The State of Washington is an equal opportunity employer. Persons with a disability who need an accommodation in the application process or testing process, or those needing this announcement in an alternative format, may call TTY users should first call 711 to access the Washington Relay Service. You are welcome to include the name and pronoun you would like to be referred to in your materials, and we will honor this as you interact with our award-winning diverse and inclusive organization. For more Information If you have any questions regarding this job posting, program, or the agency, please contact Angela Laramie. #LI-DNI