• Support Project Managers in coordinating web, print, and digital projects through the full delivery process • Assist in maintaining and updating project timelines, flagging potential delays to the Project Manager • Support the vendor/quote process for print and digital deliverables as directed by the Project Manager • Assist with Quality Assurance checks on deliverables, including basic website testing prior to client review • Help traffic final deliverables to clients or third parties, ensuring files align with the SOW • Ensure project time tracking is accurate and up to date • Assist in onboarding documentation and process updates as directed by the Project Office team • Manage and update task management tools to ensure all stakeholders have accurate, current information on project status • Take notes during internal and client project meetings; distribute recaps and action items in a timely manner • Assist in preparing agendas and gathering project materials ahead of internal and client meetings • Help monitor projects to ensure they remain within client-approved scope; escalate scope concerns to the Project Manager • Assist with the internal review process by routing deliverables through proof review software and tracking feedback

• Manage tenders from start to finish using Cubit (Buildsoft) estimating software • Convert won tenders into new projects and set them up in Procore • Prepare subcontracts and hand over to senior team members • Run the tender period and estimating process through Cubit Buildsoft • Assist with Contract Administration (CA) tasks • Support scheduling — experience with Microsoft Project or Buildxact/OutBuild preferred • Potential to assist with construction-focused Executive Assistant tasks for the business owner

• Support the development and standardization of company best practices around project management. • Execute risk assessment controls owned by the PMO and analyze and develop reporting (PM checklist, risk assessment survey, E client satisfaction survey). • Develop, manage, update, and support the roadmap for PMO tasks, activities, and goals. • Present findings and recommendations to Leadership and ensure quality control and provide continuous improvements to processes. • Develop frameworks and policies for risk response and mitigation, quality control/quality assurance, and others as needed. • Identify training topics and/work alongside SMEs to develop content and work with L&D team to develop and roll out on LMS. • Support the management of the project management software platform Monday.com. • Successfully communicate with cross-functional partners internally. • Present PMO activities at All Hands, ES engage, and targeted meetings, and to ES Leadership. • Maintain PMO SharePoint site and monitor PMO Slack channel. • Track key performance metrics and goals. • Effectively prioritize and manage additional ad-hoc requests and responsibilities.

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. We are seeking an AI delivery‑driven leader to guide complex, customer‑facing projects from initiation through closure. In this role, you will provide strategic directions across end‑to‑end delivery, act as the primary client partner, and ensure clear, consistent communication up to the leadership level. You will work closely with technical, product, and AI/GenAI stakeholders to drive roadmap alignment, support go‑to‑market readiness, and proactively manage risks, dependencies, and escalations. The ideal candidate brings strong leadership presence, proven experience overseeing multiple concurrent initiatives, and a solution‑oriented mindset that drives team alignment, smooth execution, and measurable customer value. Role Description: - Manage high‑visibility software and AI/GenAI projects, ensuring delivery aligns with scope, timelines, and customer expectations. - Manage project plans, schedules, RAID logs, and all core project documentation. - Provide clear and consistent communication with executive leadership. - Drive ownership and accountability. - Manage escalations with professionalism and urgency. - Guide teams through the project lifecycle. - Mentor project managers and help advance best‑practices across the PMO. - Navigate shifting priorities and adjust project approaches meet evolving business and customer needs. Experience: - 8+ years of project management experience leading complex, customer‑facing software delivery projects. - Proven success managing full end to end delivery using Agile, Waterfall, and hybrid methodologies. - Experience delivering technical, SaaS, and AI/GenAI projects. - Strong analytical skills with a track record of managing risks, revenue, and escalations. - Excellent communication & expectation management - Advanced proficiency in project management and reporting tools (e.g., MS Project, Salesforce, Rocketlane, & Power BI). - PMP certification required. What’s in it for you? - Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.​ About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.