• Support the development and standardization of company best practices around project management. • Execute risk assessment controls owned by the PMO and analyze and develop reporting (PM checklist, risk assessment survey, E client satisfaction survey). • Develop, manage, update, and support the roadmap for PMO tasks, activities, and goals. • Present findings and recommendations to Leadership and ensure quality control and provide continuous improvements to processes. • Develop frameworks and policies for risk response and mitigation, quality control/quality assurance, and others as needed. • Identify training topics and/work alongside SMEs to develop content and work with L&D team to develop and roll out on LMS. • Support the management of the project management software platform Monday.com. • Successfully communicate with cross-functional partners internally. • Present PMO activities at All Hands, ES engage, and targeted meetings, and to ES Leadership. • Maintain PMO SharePoint site and monitor PMO Slack channel. • Track key performance metrics and goals. • Effectively prioritize and manage additional ad-hoc requests and responsibilities.

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. We are seeking an AI delivery‑driven leader to guide complex, customer‑facing projects from initiation through closure. In this role, you will provide strategic directions across end‑to‑end delivery, act as the primary client partner, and ensure clear, consistent communication up to the leadership level. You will work closely with technical, product, and AI/GenAI stakeholders to drive roadmap alignment, support go‑to‑market readiness, and proactively manage risks, dependencies, and escalations. The ideal candidate brings strong leadership presence, proven experience overseeing multiple concurrent initiatives, and a solution‑oriented mindset that drives team alignment, smooth execution, and measurable customer value. Role Description: - Manage high‑visibility software and AI/GenAI projects, ensuring delivery aligns with scope, timelines, and customer expectations. - Manage project plans, schedules, RAID logs, and all core project documentation. - Provide clear and consistent communication with executive leadership. - Drive ownership and accountability. - Manage escalations with professionalism and urgency. - Guide teams through the project lifecycle. - Mentor project managers and help advance best‑practices across the PMO. - Navigate shifting priorities and adjust project approaches meet evolving business and customer needs. Experience: - 8+ years of project management experience leading complex, customer‑facing software delivery projects. - Proven success managing full end to end delivery using Agile, Waterfall, and hybrid methodologies. - Experience delivering technical, SaaS, and AI/GenAI projects. - Strong analytical skills with a track record of managing risks, revenue, and escalations. - Excellent communication & expectation management - Advanced proficiency in project management and reporting tools (e.g., MS Project, Salesforce, Rocketlane, & Power BI). - PMP certification required. What’s in it for you? - Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.​ About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description PMIII / Manager will have extensive knowledge of the EPMO function and department processes. This role will partner with the VP of EPMO in developing standards, processes, and tools used for effective project scheduling and to set/manage quality targets. PMIII / Manager will help establish data collection and reporting processes to capture key metrics of project activities. This role will be responsible for reporting on the EPMO project portfolio and provide managerial oversight, guiding and directing the work, staff, and operations of this functional area. - Monitor project scope, costs, schedules, staffing, communications, outside vendors, and contractual deliverables. - Lead and manage high visibility projects/programs with little day-to-day guidance from VP of EPMO. - Direct an assigned team of resources to fulfill approved organizational strategic projects. - Utilize the appropriate project delivery methodology (i.e. standard waterfall, agile). - Ensure that assigned resources adhere to the selected methodology. - Manage scope definition, planning, regular status reporting, risk/mitigation, and collaboration with leaders and subject matter experts. - Provide guidance, support, and coaching to Project Managers on the team. - Indirectly supervise external resources including contract talent, programmers, and consultants. Qualifications - 5-8 years of experience in managing complex medium-large scale programs/projects involving multiple cross-functional disciplines and/or geographical regions. - Extensive experience in delivering projects through the full project life cycle. - Experience in operational efficiency initiatives. - Experience in integrated business applications solutions development, testing, and implementation. - Experience working in a high-level collaborative environment and promoting a teamwork mentality. - Comprehensive knowledge of resource management planning and execution methodologies. - Strong demonstrated knowledge of quality planning, quality control, and quality improvement models and techniques. - Strong knowledge of delivery systems and process interdependencies and connectivity of Retail channels. - A thorough understanding of operations, business processes, systems development lifecycle, project/organization change management. - Strong project management skills and understanding of project planning techniques and methodologies. - Excellent communication skills, both written and orally. - Effective team building and demonstrated ability to empower, coach, and mentor. - Strong presentation, interpersonal skills with all levels of staff, time management, and organizational skills. - Professional Project Management Certification (PMP or similar designation). Requirements - Ability to produce detailed project plans, project dependencies, resource plans, and cost estimates. - Strong problem-solving ability. - Strong vendor management and contract negotiation skills. - Demonstrated ability to assess project implementation readiness and managerial courage to identify project as “No Go.” - Ability to plan, develop, and implement effective problem and change management strategies. - Drive for results. - Build and maintain relationships by engaging business leaders to establish credibility, solve problems, build consensus, and achieve objectives. - Must be able to learn, understand, and apply new technologies. Benefits - Medical - Dental - Vision - Life Insurance - Flexible Spending Account - 401(k) Matching - Paid Time Off - Training Provided - Tuition Reimbursement

• Manage the full project lifecycle from planning through deployment • Define project timelines, milestones, budgets, and success criteria • Lead requirements gathering and ensure documentation and deliverables are completed and approved • Track project progress and ensure delivery against scope, schedule, and budget • Identify and manage risks, issues, and dependencies • Maintain strong relationships with customers, stakeholders, and vendors • Provide regular project updates and reports to leadership • Coordinate internal teams to resolve implementation challenges • Support project governance models defined by the customer • Monitor customer satisfaction and drive improvements where needed • Act as a customer advocate within Everbridge and escalate issues when necessary • Collaborate with global teams across Europe, Asia, and the US, with occasional travel as required