This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description PMIII / Manager will have extensive knowledge of the EPMO function and department processes. This role will partner with the VP of EPMO in developing standards, processes, and tools used for effective project scheduling and to set/manage quality targets. PMIII / Manager will help establish data collection and reporting processes to capture key metrics of project activities. This role will be responsible for reporting on the EPMO project portfolio and provide managerial oversight, guiding and directing the work, staff, and operations of this functional area. - Monitor project scope, costs, schedules, staffing, communications, outside vendors, and contractual deliverables. - Lead and manage high visibility projects/programs with little day-to-day guidance from VP of EPMO. - Direct an assigned team of resources to fulfill approved organizational strategic projects. - Utilize the appropriate project delivery methodology (i.e. standard waterfall, agile). - Ensure that assigned resources adhere to the selected methodology. - Manage scope definition, planning, regular status reporting, risk/mitigation, and collaboration with leaders and subject matter experts. - Provide guidance, support, and coaching to Project Managers on the team. - Indirectly supervise external resources including contract talent, programmers, and consultants. Qualifications - 5-8 years of experience in managing complex medium-large scale programs/projects involving multiple cross-functional disciplines and/or geographical regions. - Extensive experience in delivering projects through the full project life cycle. - Experience in operational efficiency initiatives. - Experience in integrated business applications solutions development, testing, and implementation. - Experience working in a high-level collaborative environment and promoting a teamwork mentality. - Comprehensive knowledge of resource management planning and execution methodologies. - Strong demonstrated knowledge of quality planning, quality control, and quality improvement models and techniques. - Strong knowledge of delivery systems and process interdependencies and connectivity of Retail channels. - A thorough understanding of operations, business processes, systems development lifecycle, project/organization change management. - Strong project management skills and understanding of project planning techniques and methodologies. - Excellent communication skills, both written and orally. - Effective team building and demonstrated ability to empower, coach, and mentor. - Strong presentation, interpersonal skills with all levels of staff, time management, and organizational skills. - Professional Project Management Certification (PMP or similar designation). Requirements - Ability to produce detailed project plans, project dependencies, resource plans, and cost estimates. - Strong problem-solving ability. - Strong vendor management and contract negotiation skills. - Demonstrated ability to assess project implementation readiness and managerial courage to identify project as “No Go.” - Ability to plan, develop, and implement effective problem and change management strategies. - Drive for results. - Build and maintain relationships by engaging business leaders to establish credibility, solve problems, build consensus, and achieve objectives. - Must be able to learn, understand, and apply new technologies. Benefits - Medical - Dental - Vision - Life Insurance - Flexible Spending Account - 401(k) Matching - Paid Time Off - Training Provided - Tuition Reimbursement

• Manage the full project lifecycle from planning through deployment • Define project timelines, milestones, budgets, and success criteria • Lead requirements gathering and ensure documentation and deliverables are completed and approved • Track project progress and ensure delivery against scope, schedule, and budget • Identify and manage risks, issues, and dependencies • Maintain strong relationships with customers, stakeholders, and vendors • Provide regular project updates and reports to leadership • Coordinate internal teams to resolve implementation challenges • Support project governance models defined by the customer • Monitor customer satisfaction and drive improvements where needed • Act as a customer advocate within Everbridge and escalate issues when necessary • Collaborate with global teams across Europe, Asia, and the US, with occasional travel as required

• Manage high‑visibility software and AI/GenAI projects, ensuring delivery aligns with scope, timelines, and customer expectations. • Manage project plans, schedules, RAID logs, and all core project documentation. • Provide clear and consistent communication with executive leadership. • Drive ownership and accountability. • Manage escalations with professionalism and urgency. • Guide teams through the project lifecycle. • Mentor project managers and help advance best‑practices across the PMO. • Navigate shifting priorities and adjust project approaches meet evolving business and customer needs.

What You’ll Do: - Serve as a pivotal leadership role focused on executing client implementations and fostering strong relationships. - Oversee and prioritize tasks for the client services team, with a focus on clients adopting Foundant's CommunitySuite product. - Manage client onboarding projects in collaboration with various Client Delivery roles. - Build and maintain relationships with key client stakeholders to ensure their goals are met while delivering exceptional customer satisfaction. - Adapt engagement depth and project management approach based on varying project sizes and client needs. - Lead by example and act as a servant leader. - Engage in pre-sales processes to support and manage client onboarding expectations and commitments. - Facilitate a smooth client transition from the Sales Team, ensuring continuity of strong relationships and thorough knowledge transfer from Sales to Client Services. - Cultivate strong and productive relationships with key client contacts, internal team members, and potentially third-party resources where applicable. - Develop, maintain, and update project management documents and systems to support efficient implementation progress. - Build plans with clear milestones, communicate team roles and responsibilities, and hold customers and internal partners accountable to achieving those objectives. - Coordinate requirements gathering efforts, consulting with Product Management, Implementation Team members, and clients. - Maintain active engagement throughout projects, fostering team commitment to results while addressing concerns and facilitating issue resolution to reduce escalations. - Advocate for process improvements and actionable plans to enhance client satisfaction, optimizing internal and external experiences. - Monitor client progress and sentiment, leveraging Foundant systems to document accurately and in a timely manner. - Acquire foundational knowledge of Foundant product offerings to address client inquiries and provide resolutions independently. - Perform other duties as assigned. What You’ll Need: - BA in relevant professional field. - Two or more years of experience in project management, preferably in an information technology company. - Keen attention to detail for accuracy to deliver on internal and external customer requirements with a time-sensitive approach. - Exceptional customer satisfaction driven approach. - Strong technical aptitude and ability to learn software programs. - Patience, empathy, and integrity, approaching each situation with a fresh outlook and the client’s and team’s success in mind. - A team player who builds internal alignment and agreement to reach deliverables. - Ability to identify client needs and challenges to help deliver successful outcomes on projects. - Change management experience to ensure the successful rollout of internal team changes. - Excellent time management skills to handle multiple, concurrent tasks and deadlines. - Excellent written and verbal communication skills. - Motivated, enthusiastic self-starter, with the ability to complete tasks with minimal supervision. - Familiarity with software systems: Confluence and Jira; Teams, Salesforce, Zendesk, and MS Office products. - Ability to travel occasionally (approx. 5-10%). What You’ll Bring to our Team Dynamics: - Adaptive Achievement: Lead strategic, multifaceted projects and flex between various workstreams successfully. - Productive Collaboration: Exhibit strong interpersonal and communication skills, contributing to effective collaboration with diverse stakeholders. - Service Orientation: Deliver outstanding service by providing honest, well-informed recommendations and solutions for complex needs, while clearly setting expectations by communicating what is possible. Guide clients through significant changes by managing their transitions smoothly, addressing frustrations, and proactively and regularly communicating relevant and accurate information. - Business Insight: Exhibit a full understanding of all business functions, identifying synergies and supporting opportunities to increase efficiencies and impact. - Active Learning: Take on difficult stretch assignments to address tough challenges and increase capabilities. Why You’ll Love Working at Foundant: - At the heart of everything we do is a commitment to innovation and making a positive impact. Whether you’re working on projects that empower not-for-profits, community foundations, or corporations, your contributions will help drive real-world change. - We offer competitive salary and benefits, including tuition, and lifestyle reimbursements, and bespoke mindfulness and fitness initiatives. - With our Flexible PTO policy, you’ll have the freedom to manage your time in a way that supports your personal well-being and professional success. - We’re committed to your professional and personal development. With our merger, you'll have the chance to collaborate across teams, giving you exposure to diverse ideas, expertise, and projects that span multiple industries. - As part of a larger organization, you’ll have even more opportunities to grow your career. Whether it’s exploring new roles, leadership opportunities, or shifting to a different department, we support internal mobility to help you achieve your career goals - You’ll enjoy autonomy and responsibility, empowering you to approach your work creatively and independently, fostering innovation and independent thought. - Employee recognition is a core part of our culture. When you do a great job, we make sure everyone knows about it! Foundant is an equal opportunity employer, committed to building a diverse workforce that represents the communities we serve. We welcome and encourage applications from all qualified candidates, and will consider all applicants without regard to race, color, citizenship, religion, sex, marital/family status, sexual orientation, gender identity, Indigenous status, age, disability, or individuals who may require accommodation. Foundant is also committed to providing accommodations throughout the interview and employment process. Accommodations are available upon request for candidates participating in all aspects of the selection process. If you have accessibility requirements during the recruitment process and require accommodation, please contact hr@smartsimple.com.