• Serve as the primary point of contact for customers following initial onboarding and deployment • Deliver ongoing program updates and operational check-ins to key customer stakeholders • Proactively monitor account health and platform usage to drive adoption and value realization • Support customer issue resolution, including preparation, live syncs, and post-meeting follow-ups • Partner with Sales, Product, and Engineering to deliver a seamless customer experience across touchpoints • Translate customer goals into platform configurations, success plans, and measurable outcomes • Identify expansion opportunities and partner with Sales on renewal and upsell efforts

• Teach live, synchronous online classes during the school day, delivering engaging presentations that challenge students, spark curiosity, and promote deep thinking • Lead virtual classrooms of approximately 20 to 40 students by building strong relationships, using Socratic questioning, and fostering active participation and discussion • Teach students how to think, not what to think, by prioritizing reasoning, inquiry, and perspective-taking over rote memorization or simple content delivery • Model effective learning habits by encouraging reflection and growth, and demonstrating curiosity, professionalism, and mastery of your subject • Use observation and student data to adjust instruction in real time, ensuring all students are supported and appropriately challenged • Establish clear expectations for behavior and participation and maintain active supervision of students during live classes • Secure a substitute according to WL’s substitute policy when necessary • Plan lessons aligned to syllabus objectives, key questions, and upcoming assignments • Prepare instructional materials and learning activities that support course goals and provide a clear progression for students • Ensure Canvas courses are set up accurately each semester, including assignments, pacing, and curriculum materials, and take shared responsibility for maintaining that configuration • Contribute ideas and feedback to support ongoing improvements in curriculum and instructional resources • Grade student work in Canvas and provide timely (within 4 days), detailed, and meaningful feedback that supports student growth and learning • Monitor student progress, attendance, and engagement, and identify students who need additional academic or organizational support • Provide targeted interventions, host weekly office hours, communicate proactively with students and parents, and participate in IEP and 504 meetings as needed • Communicate clearly, respectfully, and professionally with students, parents, and colleagues across email, phone, and virtual meetings • Respond to messages and inquiries within 1 business day and consistently follow through on commitments • Maintain accurate records related to attendance, discipline, and student needs, and follow Williamsburg Learning policies, procedures, and expectations • Stay current on all required trainings through SafeSchools • Participate fully in required professional development activities, including training, coaching, observations, and regular team meetings • Engage in ongoing reflection and growth as a mentor by seeking feedback, refining practice, and deepening understanding of Williamsburg Learning’s instructional methods • Contribute positively to the Williamsburg Learning community by collaborating with colleagues, supporting shared goals, and modeling the organization’s core values of Culture of Belonging, Right Action, and Growth

• Conduct in-home infusion therapy visits with patients according to the plan of care. • Prepare clinical/nursing notes and document patient interventions in both clinical and non-clinical records consistently. • Act as a clinical resource, working collaboratively with other pharmacy departments. • Maintain knowledge of drug side effects and interactions. • Offer telephone and in-person patient education on therapy protocols, drug side effects, and home infusion procedures. • Ensure patients understand their therapy plans, medications, and the importance of adherence. • During initial and ongoing consultations, serve as a patient liaison between the patient, their family, and the pharmacy to ensure a seamless therapy process. • Perform comprehensive, initial, and periodic head-to-toe assessments for patients and initiate preventative and rehabilitative care. • Use health assessment data, and input from the agency team, the physician, the patient, and the family to determine patient needs. • Manage patient and family expectations regarding services, outcomes, and discharge goals. • Establish primary and secondary diagnoses based on patient assessment and home health care focus. • Develop care plans with skilled interventions, medical supplies, and necessary services to meet goals. • Regularly evaluate patient progress, in collaboration with team members, and revise care plans as needed. • Perform other duties as assigned.

• Provide front‑line administrative and clerical support for VA clinics and Community Care scheduling • Perform consult intake, patient/provider outreach, appointment scheduling, and follow‑up • Manage appointment schedules, Electronic Wait List, recall lists, and pending consults • Accurately schedule appointments within VA timeliness standards (≤ 7 calendar days from consult entry) • Answer phones professionally, screen calls, and route or resolve inquiries appropriately • Verify patient identity using two VA‑approved identifiers • Update and validate demographic and insurance information during patient interactions • Explain VA insurance collection requirements to Veterans and families • Enter and maintain accurate documentation in CPRS / EHRM • Collaborate with VA clinical staff and interdisciplinary care teams • Assist with clinic access contingency plans, including rescheduling or shifting patients as needed • Escalate scheduling or access issues to VA supervisors per SOP • Maintain high customer service standards when interacting with Veterans, families, and staff • Meet VA performance standards for accuracy (≥98%), responsiveness, and customer service • Participate in required meetings, huddles, reporting, and quality improvement activities • Complete related administrative duties as assigned to support daily operations