• Conduct in-home infusion therapy visits with patients according to the plan of care. • Prepare clinical/nursing notes and document patient interventions in both clinical and non-clinical records consistently. • Act as a clinical resource, working collaboratively with other pharmacy departments. • Maintain knowledge of drug side effects and interactions. • Offer telephone and in-person patient education on therapy protocols, drug side effects, and home infusion procedures. • Ensure patients understand their therapy plans, medications, and the importance of adherence. • During initial and ongoing consultations, serve as a patient liaison between the patient, their family, and the pharmacy to ensure a seamless therapy process. • Perform comprehensive, initial, and periodic head-to-toe assessments for patients and initiate preventative and rehabilitative care. • Use health assessment data, and input from the agency team, the physician, the patient, and the family to determine patient needs. • Manage patient and family expectations regarding services, outcomes, and discharge goals. • Establish primary and secondary diagnoses based on patient assessment and home health care focus. • Develop care plans with skilled interventions, medical supplies, and necessary services to meet goals. • Regularly evaluate patient progress, in collaboration with team members, and revise care plans as needed. • Perform other duties as assigned.

• Provide front‑line administrative and clerical support for VA clinics and Community Care scheduling • Perform consult intake, patient/provider outreach, appointment scheduling, and follow‑up • Manage appointment schedules, Electronic Wait List, recall lists, and pending consults • Accurately schedule appointments within VA timeliness standards (≤ 7 calendar days from consult entry) • Answer phones professionally, screen calls, and route or resolve inquiries appropriately • Verify patient identity using two VA‑approved identifiers • Update and validate demographic and insurance information during patient interactions • Explain VA insurance collection requirements to Veterans and families • Enter and maintain accurate documentation in CPRS / EHRM • Collaborate with VA clinical staff and interdisciplinary care teams • Assist with clinic access contingency plans, including rescheduling or shifting patients as needed • Escalate scheduling or access issues to VA supervisors per SOP • Maintain high customer service standards when interacting with Veterans, families, and staff • Meet VA performance standards for accuracy (≥98%), responsiveness, and customer service • Participate in required meetings, huddles, reporting, and quality improvement activities • Complete related administrative duties as assigned to support daily operations

• Partner with the Head of Practice, and contribute to the shaping of the Data Management (DM) strategy of customers and ensuring all activities and tasks undertaken are linked to the overall strategy and priorities of the practice. • Senior and lead development of the solutions around Data management platforms comprising of various modern capabilities satisfying the needs of both data provisioning and consumption persona in the data ecosystem: e.g. capabilities that simplify, streamline, automate processes like data ingestion, transformation, orchestration, discovery, MDM, data quality, data cataloging, exploration, governance, etc • Drive experimentation and POCs with tools and explore building of accelerator solutions which are aligned with the DM strategy, and which can quickly be deployed to the benefit of requesting customers. • Collaborate with other team members and clients and as required to build the solution landscape. • Lead consulting engagements related to Data Quality & Observability metadata management and data cataloging • Drive innovation leveraging emerging capabilities in technology landscape: AI/ML, GenAI, Automation , and leading Data & Cloud Platforms. • Coaching junior members of the team including extended teams

• Manage multiple concurrent client projects, ensuring they remain on schedule and within budget • Serve as the primary client liaison, communicating effectively with both executive and technical stakeholders • Lead implementation teams comprised of data engineers, analytics engineers, and AI specialists • Lead sprint (or Kanban) planning and execution, driving agile practices that foster alignment, transparency, and accountability across the team • Develop and manage project plans and roadmaps, ensuring clear timelines for upcoming initiatives while proactively identifying risks and mitigation strategies to keep delivery schedules on track • Facilitate client workshops and discovery sessions to identify business requirements • Ensure architecture decisions and data implementations meet business objectives • Present project progress and deliverables to client stakeholders with visual storytelling excellence • Communicate project health to executive and account management teams, highlighting business value delivered, renewal risks, and opportunities for expansion or extension. • Coach and mentor team members to enhance delivery capabilities