Medical Support Assistant – Medical Receptionist

GeneralGeneralFull TimeRemoteJuniorTeam 51-200H1B No SponsorCompany SiteLinkedIn

Location

Alaska + 3 moreAll locations: Alaska | Idaho | Oregon | Washington

Posted

94 days ago

Salary

0

Seniority

Junior

High School0.5 yrs expEnglish

Job Description

Medical Support Assistant – Medical Receptionist

Ansible Government Solutions

• Provide front‑line administrative and clerical support for VA clinics and Community Care scheduling • Perform consult intake, patient/provider outreach, appointment scheduling, and follow‑up • Manage appointment schedules, Electronic Wait List, recall lists, and pending consults • Accurately schedule appointments within VA timeliness standards (≤ 7 calendar days from consult entry) • Answer phones professionally, screen calls, and route or resolve inquiries appropriately • Verify patient identity using two VA‑approved identifiers • Update and validate demographic and insurance information during patient interactions • Explain VA insurance collection requirements to Veterans and families • Enter and maintain accurate documentation in CPRS / EHRM • Collaborate with VA clinical staff and interdisciplinary care teams • Assist with clinic access contingency plans, including rescheduling or shifting patients as needed • Escalate scheduling or access issues to VA supervisors per SOP • Maintain high customer service standards when interacting with Veterans, families, and staff • Meet VA performance standards for accuracy (≥98%), responsiveness, and customer service • Participate in required meetings, huddles, reporting, and quality improvement activities • Complete related administrative duties as assigned to support daily operations

Job Requirements

  • High School diploma or GED equivalent
  • Proficiency in written and spoken English
  • Minimum typing speed of 50 words per minute
  • Basic computer proficiency, including Microsoft Office applications.
  • Basic knowledge of medical terminology.
  • Minimum 6 months of customer service experience.
  • Ability to work remotely and independently in a professional setting.
  • Ability to obtain and maintain a favorable VA background investigation (NACI) and PIV credential.
  • No physical or health restrictions that would interfere with job performance.
  • Ability to complete all required VA onboarding, security, privacy, and mandatory training prior to and during assignment.
  • U.S. citizenship required.
  • Ability to sit, stand, walk, lift, squat, bend, twist, and reach above shoulders during the work shift.
  • Lift up to 50 lbs from floor to waist.
  • Lift up to 20 lbs.
  • Carry up to 40 lbs a reasonable distance.
  • Push/pull with 30 lbs of force.

Benefits

  • Equal opportunity in employment
  • Reasonable accommodation for individuals with disabilities

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