• Drive significant revenue growth within your assigned SMB portfolio by consistently exceeding monthly Net Dollar Retention (NDR) targets through strategic account management and proactive identification of expansion opportunities. • Partner closely with our Customer Success team to ensure exceptional customer adoption, proactively address their needs, and collaboratively identify opportunities for growth within their organizations. • Minimize customer churn and maximize retention by consistently delivering value, building strong relationships, and acting as a trusted advisor to your clients. • Conduct regular account health reviews with customers, clearly communicating the value they are receiving and outlining strategies for continued partnership and growth. • Develop a deep understanding of your clients' businesses, challenges, and goals to uncover opportunities for our solution to drive their success and foster long-term strategic partnerships. • Collaborate effectively with cross-functional teams (Customer Success, Legal, Accounting, Product, etc.) to ensure seamless customer experiences and address any client needs efficiently. • Provide accurate and timely weekly revenue forecasts to leadership, contributing to predictable business outcomes. • Maintain meticulous CRM hygiene by consistently updating opportunities and account information to ensure data accuracy and facilitate effective sales management. • Serve as a passionate advocate for PandaDoc, confidently demonstrating the product's value and articulating its benefits to our SMB customers. • Act as a key conduit for customer feedback, effectively communicating feature requests and product insights to our Product team and facilitating necessary meetings. • Participate in ongoing enablement and company-provided training to enhance your product knowledge, sales skills, and industry expertise.

• Lead ongoing partnership growth optimizations for Extend’s largest omnichannel merchants. • Develop and lead the growth and merchant relationship management strategy for each strategic relationship you manage. • Monitor and evaluate program performance, leveraging data and insights to identify areas of opportunity that deliver measurable ROI and sustainable growth. • Perform quarterly business reviews with internal and external executive leadership at Fortune 500 retailers and brands. • Drive go-to-market strategies and adoption of new product features across your book of business. • Manage promotional strategy and marketing development budgets. • Deepen strategic relationships by building multi-threaded connections within merchant organizations, from C-suite executives to ICs. • Collaborate with cross-functional leaders (Risk, Analytics, Marketing) to support merchant growth. • Author long-term business plans, thinking at a deeply strategic level about optimization and growth. • Inform product roadmaps and features by gathering customer feedback and conveying market needs.

• Lead new program launch strategy + ongoing growth optimization for a portfolio of Extends Mid-Market Merchants. • Lead the growth and merchant relationship management strategy for each strategic relationship you manage. • Monitor and evaluate program performance, leveraging data and insights to identify areas of opportunity that deliver measurable ROI and sustainable growth. • Perform quarterly business reviews with internal and external executive leadership. • Drive go-to-market strategies and adoption of new product features across your book of business. • Manage promotional strategy and marketing development budgets. • Collaborate with cross functional leaders (Risk, Analytics, Marketing) to support merchant growth. • Author long-term business plans, thinking at a deeply strategic level about optimization and growth.

• Own and achieve order and sales targets in the designated sales territory and accounts. • Promote the full Leica Biosystems product and services portfolio through customer visits and relationship building. • Develop account-based sales plans and strategies to increase market penetration, based on deep understanding of customer needs. • Proactively manage sales pipelines through to successful close. • Research, identify, and generate new pipelines and opportunities aligned with LBS strategic goals. • Manage and update pipeline data in CRM tools; provide accurate sales forecasting. • Initiate and coordinate demos and customer presentations of instruments and systems. • Serve as the single point of contact for all account-related customer satisfaction topics. • Follow through quotations, tenders, and proposals and monitor competitor activities and market developments. • Participate in exhibitions, customer meetings, and events to support Leica Biosystems brands and products.