• Own and achieve order and sales targets in the designated sales territory and accounts. • Promote the full Leica Biosystems product and services portfolio through customer visits and relationship building. • Develop account-based sales plans and strategies to increase market penetration, based on deep understanding of customer needs. • Proactively manage sales pipelines through to successful close. • Research, identify, and generate new pipelines and opportunities aligned with LBS strategic goals. • Manage and update pipeline data in CRM tools; provide accurate sales forecasting. • Initiate and coordinate demos and customer presentations of instruments and systems. • Serve as the single point of contact for all account-related customer satisfaction topics. • Follow through quotations, tenders, and proposals and monitor competitor activities and market developments. • Participate in exhibitions, customer meetings, and events to support Leica Biosystems brands and products.

• Assume territorial and account management responsibilities and develop regional prospect pipelines for accounts in the region, representing both assigned biopharma and biotech accounts • Expand commercial relationships with existing clients for both existing and new offerings from IDBS • Own the development and execution of account plans for target accounts. • Develop and progress new pipeline within the territory to achieve regional and personal targets • Effectively promote and educate targeted accounts on the challenges the industry is facing and how IDBS provides solutions to positively impact their business through effective one-on-one meetings, group presentations, and company-approved industry conferences, etc. • Ensure solid performance levels of call and field productivity. • Achieve regional sales goals while adhering to all defined ethical sales practices, compliance guidelines and required promotional regulations.

• Responsibility/Deliverable 1 • Responsibility/Deliverable 2 • Responsibility/Deliverable 3

• Lead and mentor a team of Clinical Account Associates in the execution of their duties to gain, retain, and support clients as part of the customer success organization. • Collaborate with the Customer Success leadership to ensure comprehensive support, including sample and order tracking, and to escalate and resolve issues efficiently. • Oversee the onboarding process for new clients, ensuring best practices are followed and partnerships with sales representatives are leveraged. • Collaborate with sales to identify and capitalize on opportunities for Tempus's algorithmic tests and add-ons. • Drive initiatives to improve workflow efficiencies and support care teams with effective ordering methods and workflows. • Analyze highest opportunities for retention in areas and coach teams to improve care teams workflow, in turn improving pTaT and customer experience. • Promote the adoption of online ordering through Tempus Hub and EMR integrations among the client base. • Conduct competitive analysis and collect feedback from accounts and sales representatives to continuously improve the Tempus experience. • Build and maintain strong client relationships through on-site support and regular, proactive communication.