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PandaDoc logo
PandaDoc

PandaDoc is a computer software company that is working to empower clients “to streamline their process” to negotiate, generate, and sign a variety of documents and provide the

Account Manager

Location

United States

Posted

125 days ago

Salary

$117.5K / year

Seniority

Mid Level

Bachelor Degree2 yrs expEnglish

Job Description

Account Manager

PandaDoc

• Drive significant revenue growth within your assigned SMB portfolio by consistently exceeding monthly Net Dollar Retention (NDR) targets through strategic account management and proactive identification of expansion opportunities. • Partner closely with our Customer Success team to ensure exceptional customer adoption, proactively address their needs, and collaboratively identify opportunities for growth within their organizations. • Minimize customer churn and maximize retention by consistently delivering value, building strong relationships, and acting as a trusted advisor to your clients. • Conduct regular account health reviews with customers, clearly communicating the value they are receiving and outlining strategies for continued partnership and growth. • Develop a deep understanding of your clients' businesses, challenges, and goals to uncover opportunities for our solution to drive their success and foster long-term strategic partnerships. • Collaborate effectively with cross-functional teams (Customer Success, Legal, Accounting, Product, etc.) to ensure seamless customer experiences and address any client needs efficiently. • Provide accurate and timely weekly revenue forecasts to leadership, contributing to predictable business outcomes. • Maintain meticulous CRM hygiene by consistently updating opportunities and account information to ensure data accuracy and facilitate effective sales management. • Serve as a passionate advocate for PandaDoc, confidently demonstrating the product's value and articulating its benefits to our SMB customers. • Act as a key conduit for customer feedback, effectively communicating feature requests and product insights to our Product team and facilitating necessary meetings. • Participate in ongoing enablement and company-provided training to enhance your product knowledge, sales skills, and industry expertise.

Job Requirements

  • 2-3+ years of proven success in a quota-carrying Account Manager or Account Executive role, ideally within the SaaS industry
  • Strong computer skills, previous Gong, Slack, Salesforce, SalesLoft and/or PandaDoc experience
  • Proven ability to accurately forecast revenue and contribute to reliable business projections
  • A consistent track record of exceeding sales targets and achieving measurable results
  • Familiarity with the SMB market and the unique challenges and opportunities within this segment.

Benefits

  • Employees may be able to purchase company stock (or receive annual bonuses)
  • Employees (and their families) may enroll in the company's medical, dental, vision, short & long term disability, life insurance, FSA and 401k plans.
  • Employees will also receive 13.34+ hours of paid time off per month
  • 6 self care days
  • birthday PTO day
  • 10 company paid holidays off per year

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