• As a Senior Technical Support Engineer, you will be a subject matter expert who handles our most complex technical challenges and serves as a technical mentor to junior engineers. • You'll lead critical issue resolution, collaborate directly with Engineering teams on product defects, and contribute to the strategic direction of support processes. • Your responsibilities include resolving escalated technical issues, leading customer crisis situations, and developing advanced troubleshooting procedures. • Mentoring Technical Support Engineers and Associates while participating in product development discussions. • You’ll work closely with Support Managers on strategic initiatives and serve as a technical lead for your specialized team.

• Lead the end-to-end customer technical experience by managing support cases from initial diagnosis through resolution. • Diagnose and resolve complex technical issues related to Salesforce platform products, including Sales Cloud. • Coordinate resolution of critical and high-priority cases by collaborating with cross-functional teams and escalating issues to Product Engineering when necessary. • Provide onboarding support and technical discovery sessions to help new customers successfully implement Salesforce solutions. • Guide customers on best practices, product configuration, and architecture to accelerate product adoption and maximize platform value. • Investigate customer-reported issues, analyze system behavior, and identify root causes using internal tools and troubleshooting methods. • Manage multiple customer issues simultaneously while prioritizing work in a fast-paced technical support environment. • Develop and maintain deep technical expertise in Salesforce platform functionality and related technologies. • Collaborate with Product Engineering and internal teams to investigate defects, report product issues, and improve platform functionality. • Create and maintain technical documentation and knowledge base articles to support internal teams and the broader support community. • Mentor team members through collaborative troubleshooting frameworks such as the Swarming model. • Communicate complex technical concepts clearly to both technical and non-technical stakeholders.

Title: Software Engineer II Location: Mason United States Job Description: Software Engineer II for Intelligrated Systems, LLC in Mason, OH Responsibilities: - Provide timely remote technical support to our external and internal customers for their Honeywell Intelligrated material handling systems. - Troubleshoot electrical mechanical components using electrical drawing and systems manuals, as well as debugging the control systems and databases running on PLC's and servers. - Utilize sound troubleshooting techniques, strong communications skills, both verbal and written, and a customer service focus. - Document the steps followed to resolve the incident and create relevant knowledge base articles after the fact. - Perform root cause analysis for high severity incidents where metrics dictate. YOU MUST HAVE: - Qualified applicants must have a Bachelor's degree or foreign equivalent in Science, Technology Engineering, Math, or a related field, and 5 years of experience in software development. - Must have 3 years of experience with the following: Debugging C, C++, C# Code; Databases; Linux, QNX, and windows operating systems; Jira and confluence; Automated Material Handling or Automation industries. - Up to 5% domestic travel required. - Telecommuting permitted up to 2 days per week. ADDITIONAL INFORMATION: - Location: Mason, OH - 40 hours/week - Employee Referral Fee: $1500 - If offered employment must have legal right to work in U.S. EOE.

• Support operational and technical activities while reporting to the Operations Manager • Analyze, design, and implement process improvements using data and technology • Evaluate current processes, identify gaps, and deliver scalable solutions • Provide hands-on IT and programming support as needed • Communicate technical processes (data transfers, systems, phone/voice platforms) clearly • Contribute to the development and improvement of technology products and applications • Support TPL (Third Party Liability) operational practices • Lead cross-functional initiatives and ensure alignment with business strategy • Develop metrics, perform root cause analysis, and track performance improvements • Act as a liaison across teams for process improvement and systems integration • Deliver presentations, training, and updates to stakeholders • Assess risks, timelines, and costs for transformation initiatives